663822 - Inappropriate update status if update server presents an untrusted certificate

Status: RESOLVED DUPLICATE of bug 606373

(Firefox :: General, defect)

Description

[Bill Gianopoulos [:WG9s]]

Since the update server for Nightly builds has changed to aus3.mozilla.org, many users have not been able to install updates.  This is because aus3.mozilla.org is using a certificate that is NOT trusted by the default Mozilla product security configuration.  It is issued by "Thawte SSL CA" which is NOT a trusted root by the built-in configuration.

The issue here is that if instead of just getting a "Nightly is up to date" status on check for updates, the user had received a more accurate "The offered update is not being installed because the Certificate presented by the update server is not trusted" message, the issue could have been diagnosed days earlier.

Comment 1

[[e-mail] (:bhearsum)]

Already being worked on in bug 663801

Comment 2

[Bill Gianopoulos [:WG9s]]

This is NOT the same issue as bug 663801.  This bug is to highlight that if more appropriate error reporting happened in the client update process this issue could have been resolved on last Thursday, when I first encountered it rather than today, when I finally managed to figure out what was happening.,

Comment 3

[Nick Thomas [:nthomas] (UTC+12)]

(In reply to comment #0)
> Since the update server for Nightly builds has changed to aus3.mozilla.org,
> many users have not been able to install updates.  

FWIW, the server used is related to the Firefox version rather than the channel. We switched to aus3.m.o early in the development period for Firefox 4; older versions use aus2.m.o.

Comment 4

[Robert Strong (they/them - no direct email)]

Bill, is this bug about changing the message displayed in the about window? If so, that is Firefox ui and not application update ui so to get the message changed this bug will need to be moved over to Firefox.

Comment 5

[Bill Gianopoulos [:WG9s]]

(In reply to comment #4)
> Bill, is this bug about changing the message displayed in the about window?
> If so, that is Firefox ui and not application update ui so to get the
> message changed this bug will need to be moved over to Firefox.

OK.  Thanks for the pointer.

Comment 6

[Robert Strong (they/them - no direct email)]

note: error messages aren't displayed in the about window for this condition per UX when this was added. The current behavior is to always display that the installation is up to date and if there are five background check failures to display the error condition.

Comment 7

[Robert Strong (they/them - no direct email)]

Bug 606373 is for the about window displaying update errors such as this one