668722 - Folder unread count not up-to-date

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Maarten Billemont]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/13.0.782.41 Safari/535.1

Steps to reproduce:

I waited patiently, looking at the Activity Manager for Thunderbird to sync all messages in my IMAP mailbox.  Then I looked at which folders still had unread messages, and clicked on those that did to find the unread messages.


Actual results:

Some folders that had an unread messages count updated as soon as I clicked it and all messages now showed as read.


Expected results:

The folder's unread count should have been updated to indicate that no messages were unread in that folder.  I shouldn't need to click the folder in order to determine whether the folder is up-to-date or not.  In fact, clicking the folder shouldn't trigger any action on the folder, except perhaps a re-ordering in priority of downloading messages that is already in progress: All folders should be kept in-sync regardless of what folders are selected in the UI.

Comment 1

[Maarten Billemont]

Similarly, new mail that arrives in both GMail's "All Mail" folder and the "Bugs" label-folder, only updates the former folder.  The "Bugs" folder is updated only if I open the folder to look inside and wait for it to update the folder, then show me unread messages within.

Comment 2

[David :Bienvenu]

And you've gone into folder properties for these folders and checked "include this folder" when checking for new mail?

Comment 3

[Maarten Billemont]

This was indeed not checked.  Checking the box appears to make the mailbox behave as expected.

Might I raise the question as to whether this box should be checked by default for any new folders?  The behavior it enables is precisely what a user would intuitively expect to get when clicking to check his email.  If the user has a busy folder he doesn't want checked each time, it should be up to him to choose to disable that in favor of some minor performance improvements.

Additionally, I *had* checked other locations, such as Account Settings -> Synchronization & Storage -> Message Synchronization -> Advanced.
Here, all folders are checked, which lead me to believe all folders were scheduled for synchronization.  How are these two settings different, and perhaps this difference is not necessary / needs to be made more clear / the setting I needed needs to be put in a location that's easier to find, such as the message synchronization settings.

Comment 4

[Wayne Mery (:wsmwk)]

Maarten, do you still see this problem?

Comment 5

[Phoenix]

Resolved per whiteboard