673856 - Thunderbird 6 Beta freeze/crash, on message delete a box pops up asking to confirm or cancel folder compaction, if click cancel program crashes with "Thunderibird has stopped working"

Status: VERIFIED INCOMPLETE

(Thunderbird :: General, defect)

Description

[john Mitchell]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0
Build ID: 20110713171652

Steps to reproduce:

delete message using button in message pane


Actual results:

popup shows compact folder now?
click cancel...crash/freeze


Expected results:

Cancel of compact option

Comment 1

[Wayne Mery (:wsmwk)]

John,
which are you seeing:
- a hang/freeze, where the UI stops responding?
- a crash, where you see the crash reporter https://support.mozillamessaging.com/en-US/kb/mozilla-crash-reporter

If you are seeing the crash reporter, please post a crash report ID https://support.mozillamessaging.com/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Comment 2

[john Mitchell]

(In reply to comment #1)
> John,
> which are you seeing:
> - a hang/freeze, where the UI stops responding?
> - a crash, where you see the crash reporter
> https://support.mozillamessaging.com/en-US/kb/mozilla-crash-reporter
> 
> If you are seeing the crash reporter, please post a crash report ID
> https://support.mozillamessaging.com/en-US/kb/mozilla-crash-
> reporter#w_viewing-crash-reports

Hi Wayne
Am experiencing the hang/freeze for approx 45-50 seconds and in that time the Windows popup comes up with 'Thunderbird' has stopped working 'close or wait for a response' clicking on the two options has no effect and within 90-120 secs the program returns to full function. am using the latest ver. 6 Beta and this has been a consistent fault.

Comment 3

[Wayne Mery (:wsmwk)]

john, is your problem gone in version 7?

Comment 4

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous comment. If you feel this change is in error, please respond to this bug with your reasons why.