675439 - Deleting Messages

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Arline Chase]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0
Build ID: 20110615151330

Steps to reproduce:

Tried to delete a single message from my inbox.


Actual results:

Whenever I highlight a single message in the inbox and click on delete, it deletes both that message and the following UNREAD message. Neither message appears in my trash folder, so there is no way to retrieve the unread message.


I do business on the Internet and this is costing me money as orders sometimes disappear with no way to tell who they were from!


The old version was working fine, but when I got the update email a week or so ago, I did click to install the latest version of Thunderbird and this and other problems (compact folders) have cropped up. I KNOW from the forum never to click on compact folders.

I just wish I had never installed the new version. 


Expected results:

ONLY one message (the highlighted message) should disappear and THAT should appear in Trash, so it can be retrieved if needed

Comment 1

[Wayne Mery (:wsmwk)]

Does Undo (done once or twice from Edit | Undo) bring the two deleted messages back?

Does this delete behavior also happen in safe mode? 
 http://support.mozillamessaging.com/en-US/kb/safe-mode

Is the only folder this happens to the Inbox?
And, is this a pop account?

Comment 2

[Wayne Mery (:wsmwk)]

p.s. don't test these delete steps with live - send yourself some test messages.