Closed
Bug 683274
Opened 14 years ago
Closed 13 years ago
5.x.0 - Message bounced by administrator
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: sg22cnv, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
Build ID: 20110811165603
Steps to reproduce:
Sent various emails via Thunderbird which included an embedded link. Thunderbird is my mail client and frontier.com is my ISP
Actual results:
For some unknown reason some such emails are bounced by Frontier with the following message:
>Reporting-MTA: dns; out01.dlls.pa.frontiernet.net>
>
>Final-Recipient: rfc822;john_gocek@yahoo.com
>Action: failed
>Status: 5.0.0 (permanent failure)
>Diagnostic-Code: smtp; 5.x.0 - Message bounced by administrator (delivery >attempts: 0)
I have spoken to Frontier support several times and the only thing they will tell me is that Thunderbird is doing something wrong, but they won't or can't tell me what's wrong. Their only suggestion is that I use Outlook.
I can then compose that exact same email on their webmail front-end and it goes through with nor problem.
Expected results:
The email should have gone through with no problem
|
||
Comment 1•14 years ago
|
||
There is not much we can do if we don't know why the server rejects the email.
|
Reporter | |
Comment 2•14 years ago
|
||
Don't know if this helps, but the only time it happens is if I include an embedded link in the body of the message. If I include the link as straight text (without the surrounding html) it goes through fine.
|
||
Comment 3•14 years ago
|
||
Can you give an example of a link that you'd like to send but doesn't go thru ?
|
|
Reporter | |
Comment 4•14 years ago
|
||
Here's the source of first the original message and secondly the source for the bounced message. I then sent it as clear text and it went through.
From - Sun Oct 16 08:02:02 2011
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00800000
X-Mozilla-Keys:
BCC: John Peters <john@muzpet.com>, Terry Morvay <Tidewater1492@aol.com>,
Frank Sweas <mountairnm@netzero.net>,
Bob Novotny <bln15@hotmail.com>,
Dorothy Berns <dorothyberns@comcast.net>,
John Costabile <hdfxeusmc@aol.com>,
Sue Sweas <sue_sweas@oldrepublicics.com>,
Phyllis Zanin <phylliszanin@sbcglobal.net>
Message-ID: <4E9AC7B8.7040107@frontier.com>
Date: Sun, 16 Oct 2011 08:02:00 -0400
From: Jim Morvay <sg22cnv@frontier.com>
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20110929 Thunderbird/7.0.1
MIME-Version: 1.0
To: undisclosed-recipients:;
Subject: Fwd: G$$d old I$$inois
References: <1318728412.44705.YahooMailNeo@web125507.mail.ne1.yahoo.com>
In-Reply-To: <1318728412.44705.YahooMailNeo@web125507.mail.ne1.yahoo.com>
X-Forwarded-Message-Id: <1318728412.44705.YahooMailNeo@web125507.mail.ne1.yahoo.com>
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
<html>
<head>
<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1">
</head>
<body bgcolor="#FFFFFF" text="#000000">
<br>
<br>
<br>
<div style="color:#000; background-color:#fff; font-family:times new
roman, new york, times, serif;font-size:12pt">
<div><a moz-do-not-send="true"
href="http://news.yahoo.com/deadbeat-state-ill-owes-billions-unpaid-bills-164646417.html">http://news.yahoo.com/deadbeat-state-ill-owes-billions-unpaid-bills-164646417.html</a><var
id="yui-ie-cursor"></var></div>
</div>
</body>
</html>
From - Sun Oct 16 08:08:51 2011
X-Account-Key: account5
X-UIDL: 21241.MTfQGkq5+sjMUZ7FpWpkcBzGuQE=
X-Mozilla-Status: 0001
X-Mozilla-Status2: 10000000
X-Mozilla-Keys:
Received: from z-mta02.roch.ny.frontiernet.net (LHLO
z-mta02.roch.ny.frontiernet.net) (66.133.186.37) by
cl08-zms04.dlls.pa.frontiernet.net with LMTP; Sun, 16 Oct 2011 12:02:11
+0000 (UTC)
Received: from out01.roch.ny.frontiernet.net (out01.roch.ny.frontiernet.net [66.133.183.226])
by z-mta02.roch.ny.frontiernet.net (Postfix) with ESMTP id 5E4869E008
for <sg22cnv@frontier.com>; Sun, 16 Oct 2011 12:02:11 +0000 (UTC)
Message-Id: <19f04a$593vdb@out01.roch.ny.frontiernet.net>
Received: from localhost by out01.roch.ny.frontiernet.net;
16 Oct 2011 12:02:11 +0000
Date: 16 Oct 2011 12:02:11 +0000
To: sg22cnv@frontier.com
From: "Mail Delivery System" <MAILER-DAEMON@out01.roch.ny.frontiernet.net>
Subject: Delivery Status Notification (Failure)
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status; boundary="AaVsd.4hsb2fp5w.1jyxEl.AsEmn4K"
X-Brightmail-Tracker: AAAAAhkwhW8ZMIWe
X-Brightmail-Tracker: AAAAAA==
--AaVsd.4hsb2fp5w.1jyxEl.AsEmn4K
content-type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
The following message to <bln15@hotmail.com> was undeliverable.
The reason for the problem:
5.x.0 - Message bounced by administrator
--AaVsd.4hsb2fp5w.1jyxEl.AsEmn4K
content-type: message/delivery-status
Reporting-MTA: dns; out01.roch.ny.frontiernet.net
Final-Recipient: rfc822;bln15@hotmail.com
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: smtp; 5.x.0 - Message bounced by administrator (delivery attempts: 0)
--AaVsd.4hsb2fp5w.1jyxEl.AsEmn4K
content-type: message/rfc822
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: Ak+7AH3Gmk5GZYAd/2dsb2JhbABDD4I+lmkBARdcgnJaAgGCIIdVeYEEgWcJAQV4EQ4BHRYPCQMCAQIBMwgKCQMBBggBARaFWoITs06ICASZI4t7Akw
Received: from relay02.roch.ny.frontiernet.net ([66.133.182.165])
by out01.roch.ny.frontiernet.net with ESMTP; 16 Oct 2011 12:02:11 +0000
X-Previous-IP: 70.101.128.29
Received: from [127.0.0.1] (70-101-128-29.br1.dav.wv.frontiernet.net [70.101.128.29])
by relay02.roch.ny.frontiernet.net (Postfix) with ESMTPA id D577119C93;
Sun, 16 Oct 2011 12:02:09 +0000 (UTC)
Message-ID: <4E9AC7B8.7040107@frontier.com>
Date: Sun, 16 Oct 2011 08:02:00 -0400
From: Jim Morvay <sg22cnv@frontier.com>
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20110929 Thunderbird/7.0.1
MIME-Version: 1.0
To: undisclosed-recipients:;
Subject: Fwd: G$$d old I$$inois
References: <1318728412.44705.YahooMailNeo@web125507.mail.ne1.yahoo.com>
In-Reply-To: <1318728412.44705.YahooMailNeo@web125507.mail.ne1.yahoo.com>
X-Forwarded-Message-Id: <1318728412.44705.YahooMailNeo@web125507.mail.ne1.yahoo.com>
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
<html>
<head>
<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1">
</head>
<body bgcolor="#FFFFFF" text="#000000">
<br>
<br>
<br>
<div style="color:#000; background-color:#fff; font-family:times new
roman, new york, times, serif;font-size:12pt">
<div><a moz-do-not-send="true"
href="http://news.yahoo.com/deadbeat-state-ill-owes-billions-unpaid-bills-164646417.html">http://news.yahoo.com/deadbeat-state-ill-owes-billions-unpaid-bills-164646417.html</a><var
id="yui-ie-cursor"></var></div>
</div>
</body>
</html>
--AaVsd.4hsb2fp5w.1jyxEl.AsEmn4K--
|
||
Comment 5•14 years ago
|
||
(In reply to Timberline from comment #4)
> Here's the source of first the original message and secondly the source for
> the bounced message. I then sent it as clear text and it went through.
Link only html mail.
Some servers reject or consider as spam if "image only html mail" like next.
<html><body><img src="..."></body></html>,
in multipart/related with embed image data(cid:), or external image(http:)
It looks rejection of spam like html mail by Hotmail and/or Yahoo!.
Does Hotmail or Yahoo! reject even when normal HTML mail which contains both message body text and link?
Does Hotmail or Yahoo! reject when link only HTML with signature?
|
|
Reporter | |
Comment 6•14 years ago
|
||
Yes, the example I used only contained a link in the body. I used that one because it was the latest.
I did consider that a "link only" was the culprit and experimented by using various text before and after the link, changing the subject, etc. All to no avail.
|
|
||
Comment 7•14 years ago
|
||
(In reply to Timberline from comment #6)
> I did consider that a "link only" was the culprit and experimented by using
> various text before and after the link, changing the subject, etc. All to
> no avail.
Can you reproduce your problem by other mailer such as pre-loaded Windows Mail?
If no, what is SMTP relevant definition between other mailer's one and Tb's one?
|
|
||
Comment 8•14 years ago
|
||
Timberline ?
|
|
Reporter | |
Comment 9•14 years ago
|
||
(In reply to WADA from comment #7)
> Can you reproduce your problem by other mailer such as pre-loaded Windows
> Mail?
> If no, what is SMTP relevant definition between other mailer's one and Tb's
> one?
No, it only happens with Thunderbird. The SMTP I'm using in Thunderbird is smtp.frontier.com. I have no idea what Frontier Mail has since there is no option to view it.
|
|
||
Comment 10•14 years ago
|
||
(In reply to Timberline from comment #9)
> (In reply to WADA from comment #7)
> > Can you reproduce your problem by other mailer such as pre-loaded Windows Mail?
> No, it only happens with Thunderbird.
Have you compared message source(and html source in mail) generated by Tb and generated by other mailer?
Same From:? Same mail structure? Same/similar html mail? Same Content-Type:(name parameter etc.)?
> > If no, what is SMTP relevant definition between other mailer's one and Tb's one?
> The SMTP I'm using in Thunderbird is smtp.frontier.com.
> I have no idea what Frontier Mail has since there is no option to view it.
My question was:
Was mail sent by other mailer via the same Frontier SMTP?
i.e.
Rejection by Yahoo! or Hot Mail happens only when Frontier SMTP, or occurs when used SMTP server is different too.
Rejection of the mail sent from Tb by Yahoo! or Hot Mail happens only when the SMTP server is used, or occurs even when other SMTP is used by Tb with same From: of mail.
Rejection of mail sent from other mailer with same From: by Yahoo! or Hot Mail happens when the same Frontier SMTP server is used by other mailer, or not.
If not rejection, temporary server error, but your problem is persistent, so I can't imagine other than rejection.
Rejection is done by destination server(Yahoo! or Hotmail), and such server can reject mail by any reason, and I can't imagine that "difference of mailer==difference of string in User-Agent: header" is reason of rejection.
Reason is perhaps one or some of next, or something similar;
mail structure(text/plain only, text/html only, text/plain+text/html)
mail header(name parameter in Content-Type:, ...)
html structure(image only, link only, bad word in text, ...)
sending SMTP server(blacklist of SMTP server),
From:(blacklist of mail domain),
To:(blacklist. it's never reason, because mail from other mailer arrives)
|
|
Reporter | |
Comment 11•14 years ago
|
||
> My question was:
> Was mail sent by other mailer via the same Frontier SMTP?
Unfortunately, I have no way of seeing it.
And now to make it even a bit stranger. I just sent another email via Tb to three recipients which included one sentence plus a link created via clicking on link. All three were bounced. I then went back and included the link as plain text which Tb converted to HTML and they went through??????????
The link when clicking on link:
<a href="http://www.our-wv.com/about_us.php">Our WV</a><br>
The link when entered as plain text allowing Tb to convert to HTML:
<a class="moz-txt-link-freetext" href="http://www.our-wv.com/about_us.php">http://www.our-wv.com/about_us.php</a><br>
Notice the "class=" has been added.
|
||
Comment 12•13 years ago
|
||
reporter, do you still see this problem when using a current version?
Component: General → Untriaged
Whiteboard: [closeme 2012-12-10]
|
|
Reporter | |
Comment 13•13 years ago
|
||
(In reply to Wayne Mery (:wsmwk) from comment #12)
> reporter, do you still see this problem when using a current version?
Tried it several times and it appears to be working with no problems so far.
|
||
Comment 14•13 years ago
|
||
Resolved per whiteboard and Comment 13
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
Whiteboard: [closeme 2012-12-10]
You need to log in
before you can comment on or make changes to this bug.
Description
•