686809 - We need a support flow, step 2

Status: RESOLVED FIXED

(addons.mozilla.org Graveyard :: Public Pages, defect)

Description

[Andy McKay]

This covers the "Addon support" flow, where we link to the addon support website, or provide an email, so that's 3 steps.

Note: the To: Password Exporter Pro text is not a link to the authors email, probably best not to make it blue.

When they click "send request" we need to send an email. The email format is:

To: Developer
Reply-to: user’s email address
Subject: New Support Request for {add-on name}
Your add-on, {add-on name}, has received a new support request:
User: {user name}
Email: {email}
Purchased on Jan. 7, 2011

Details:
{user’s support details}

{user’s useragent string}

Please reply to this email to respond to the user’s request.

Comment 1

[Andy McKay]

https://github.com/jbalogh/zamboni/commit/11e415