689629 - show users "thanks" content of some sort after they click "yes" in the telemetry opt-in drop-down

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Mary]

Hi there:  I opted into the new Telemetry study - clicked "yes" that I wanted to help Firefox.  No start page or "more info" was shown to let me know what I was opting into.

Comment 1

[Laura Mesa [:lmesa] [:lvmesa]]

Taras--can we add a link to more info in the initial UI and in the preferences menu?

The easiest thing to do a quick paragraph about telemetry and post to a mozilla.org/firefox/telemetry.   I'll file a separate bug to write that page with you and Sid, but can you work on getting the links?  What's the earliest we could fix this?

Comment 2

[Sid Stamm [:geekboy or :sstamm]]

Mary, I'm not sure I quite understand what you want to see.  Are you hoping for a tab to open with more info after the feature is enabled?

Right now, on Mac OS X I'm getting a "learn more" link inside the initial prompt.  Clicking it sends you to the section of the privacy policy that describes what Telemetry collects in more detail.

I suppose we could add something to the "submit performance data" checkbox label in the preferences pane...

Comment 3

[Laura Mesa [:lmesa] [:lvmesa]]

(In reply to Sid Stamm [:geekboy] from comment #2)

> 
> I suppose we could add something to the "submit performance data" checkbox
> label in the preferences pane...

I think this is what Mary wants. Maybe we just link to the "learn more" you guys have already written?

Comment 4

[Sid Stamm [:geekboy or :sstamm]]

Attachment: proposed patch

Here's a patch that adds a "Learn More" link next to the checkbox in advanced prefs.  I don't like it very much because it requires adding a new string (duplicating the words "learn more" from browser.properties file).  If there's any advice front-end gurus can give me of where to pull an existing already-localized string for this, I'd prefer to do that.

Comment 5

[Mary]

Comment on attachment 562860 [details] [diff] [review]
proposed patch

Thanks, Taras.  The issue was I clicked yes and then got no further info as to how I was helping or what info was being collected. I assume the reasoning was to not stand in the way of the user and browsing.  But as a normal user I have no idea what I just opted into nor how to opt out, and I was so eager to update that I didn't click "more info" when the promo asked me if I wanted to help Firefox.

Hope that provides more info!

Comment 6

[(dormant account)]

(In reply to Mary from comment #5)
> Comment on attachment 562860 [details] [diff] [review] [diff] [details] [review]
> proposed patch
> 
> Thanks, Taras.  The issue was I clicked yes and then got no further info as
> to how I was helping or what info was being collected. I assume the
> reasoning was to not stand in the way of the user and browsing.  But as a
> normal user I have no idea what I just opted into nor how to opt out, and I
> was so eager to update that I didn't click "more info" when the promo asked
> me if I wanted to help Firefox.

Not sure that I'm thanked for here, but you are welcome.

The idea is that once you click yes, firefox will collect perf info in background and send it. What did you expect to happen?

Comment 7

[Mary]

That is the issue - as a normal zealous user that simply clicked "yes" on the banner to "help firefox" I wasn't made aware of we're collecting.  It wasn't super clear and I didn't click on "more info" since I had just waited several minutes for Fx to update.

So would be good to have a message after I've clicked yes to let me know how to optout or confirm what I'm doing :)  That is all!

Comment 8

[Laura Mesa [:lmesa] [:lvmesa]]

Hi Taras--

I think the issue here is that people are very used to the Test Pilot way of doing things, so they expect something to come up to give them more information on the program once they say yes, and instead, everything disappears. 

I think we need to do two things to help our users. 
1) is what Sid is implementing as a Stop Gap to allow people to go to the preferences to learn more.

2) We need to find a way for people to get more information about what they're opting into--so, maybe the default is we load the learn more information when people opt in?  I'm not sure what the answer is, but right now, the only way people can learn about the feature is through blog posts and the learn more link (that disappears). 

I'm not sure who can help us come up with a solution--I'm happy to brainstorm if you like?

Comment 9

[(dormant account)]

That's excellent feedback. The current plan to integrate about:telemetry into Firefox (once it is self-explanatory and pretty). We can show that after people opt-in.

Telemetry in FF7 is a super-early release, so it's a little rougher than we'd like.

Comment 10

[Laura Mesa [:lmesa] [:lvmesa]]

(In reply to Taras Glek (:taras) from comment #9)
> That's excellent feedback. The current plan to integrate about:telemetry
> into Firefox (once it is self-explanatory and pretty). We can show that
> after people opt-in.
> 
> Telemetry in FF7 is a super-early release, so it's a little rougher than
> we'd like.

Thanks Taras. I'm worried that "about:telemetry" might not be enough though. Most mainstream users don't know that they can type "about:XXX" to get more info.  One suggestion might be creating a "mozilla.org/firefox/telemetry" that mirrors what you place on "about:telemetry"?

Comment 11

[Mary]

(In reply to Laura Mesa [:lmesa] from comment #10)
> (In reply to Taras Glek (:taras) from comment #9)
> > That's excellent feedback. The current plan to integrate about:telemetry
> > into Firefox (once it is self-explanatory and pretty). We can show that
> > after people opt-in.
> > 
> > Telemetry in FF7 is a super-early release, so it's a little rougher than
> > we'd like.
> 
> Thanks Taras. I'm worried that "about:telemetry" might not be enough though.
> Most mainstream users don't know that they can type "about:XXX" to get more
> info.  One suggestion might be creating a "mozilla.org/firefox/telemetry"
> that mirrors what you place on "about:telemetry"?

Agreed and to be clear, my original bug was referring to the promo ribbon that appeared after I updated.  As an average user I don't even know that I go to advanced preferences ;-)

Comment 12

[(dormant account)]

Sounds like we have the technical ingredients for this, but need some UX to tie this together

Comment 13

[Sid Stamm [:geekboy or :sstamm]]

So, I took comment 3 and ran, but clearly that's not why this bug was filed.  I filed bug 689765 for my and laura's interpretation, am moving the patch over there and correcting the title of this bug accordingly.  :)

It might be nice to have a "thanks" tab pop up after folks opt-in, or open up "about:telemetry" for them, but would that be too annoying and intrusive?

Comment 14

[Alex Limi (:limi) — Firefox UX Team]

No opening of new tabs, please. :)

If you want to do something, keep the infobar open for 5-10 seconds after you say yes with a "thanks, here's more information if you want it", and just time it out eventually.

Comment 15

[Chris Lee [:clee]]

(In reply to Alex Limi (:limi) — Firefox UX Team from comment #14)
> No opening of new tabs, please. :)
> 
> If you want to do something, keep the infobar open for 5-10 seconds after
> you say yes with a "thanks, here's more information if you want it", and
> just time it out eventually.

Agree with Limi here.  No new tabs, however, using the notification bar (I think that's what it's called) with a "thanks" and link to more info is the way to go.

Comment 16

[Gregory Pappas [:gregp]]

Telemetry is opt-out now