693095 - unable to setup my rediffmail account in Thunderbird

Reporter

Description

•

13 years ago

Attached image ThunderBirdErrorScreen.jpg — Details

User Agent: Opera/9.80 (Windows NT 6.1; U; Edition United Kingdom Local; en) Presto/2.9.168 Version/11.51

Steps to reproduce:

I am trying to setup a rediffmail account in Thunderbird 7.01. in my Windows 7 Professional OS. I gave the setting details manually as below: 
1. Incoming:  POP3, ServerHost - pop.rediffmail.com, Port - Auto, SSL - None, Authentication-Autodetect.
2. Outgoing: SMTP, ServerHost - smtp.rediffmail.com, Port - Auto, SSL - None, Authentication-Autodetect.
3. ReTested the connection by clicking on Re-Test button


Actual results:

got message: "The following settings were found by probing the given server"

Then clicked 'Create Account' button, got the message:
"Configuration could not be verified - is the user name or password is wrong?"


Expected results:

Though the user name and pwd are correct its showing this issue. I tried to remove any saved password from the Tools-Options-SavedPassword, but this does not solve my problem. 

Please help me on this...

Bob Clary [:bc] (inactive)

Comment 2

•

13 years ago

Security sensitive bugs are only seen by a very few people. By marking your bug as security sensitive when it is not, you limit the number of people who can see it and who can help.

Group: core-security

Lucky

Reporter

Comment 3

•

13 years ago

Thanks for the response Bob!. Now how can I uncheck that Security Sensitive checkbox...?

Bob Clary [:bc] (inactive)

Comment 4

•

13 years ago

I did it for you.

Lucky

Reporter

Comment 5

•

13 years ago

Thank you Bob! again. Looking forward for a resolution soon.....

Ludovic Hirlimann [:Usul]

Comment 6

•

13 years ago

can you set mail.wizard.logging.console to all in Tools -> Options Advanced config editor (or add it as a string), try again and give us what's in Tools -> Error console ?

Lucky

Reporter

Comment 7

•

13 years ago

Please find the log file below:
---------------------------------------------------------------------------
2011-10-09 18:30:21	mail.wizard	INFO	Initializing setup wizard

2011-10-09 18:30:21	mail.wizard	INFO	email account setup dialog

2011-10-09 18:30:21	mail.wizard	INFO	switching to UI mode start

2011-10-09 18:31:19	mail.wizard	INFO	findConfig()

2011-10-09 18:31:19	mail.wizard	INFO	switching to UI mode find-config

2011-10-09 18:31:19	mail.wizard	WARN	spinner start looking_up_settings_disk

2011-10-09 18:31:19	mail.wizard	INFO	status msg: Looking up configuration: Thunderbird installation


2011-10-09 18:31:19	mail.wizard	INFO	fetchConfigFromDisk failed: [Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIChannel.open]"  nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)"  location: "JS frame :: chrome://messenger/content/accountcreation/util.js :: readURLasUTF8 :: line 112"  data: no]


2011-10-09 18:31:19	mail.wizard	WARN	spinner start looking_up_settings_isp

2011-10-09 18:31:19	mail.wizard	INFO	status msg: Looking up configuration: Email provider

2011-10-09 18:31:19	mail.wizard	INFO	fetchConfigFromISP failed: 

2011-10-09 18:31:19	mail.wizard	WARN	spinner start looking_up_settings_db

2011-10-09 18:31:19	mail.wizard	INFO	status msg: Looking up configuration: Mozilla ISP database

2011-10-09 18:31:20	mail.wizard	INFO	fetchConfigFromDB failed: Not Found

2011-10-09 18:31:20	mail.wizard	WARN	spinner start looking_up_settings_db

2011-10-09 18:31:20	mail.wizard	INFO	status msg: Looking up configuration: Mozilla ISP database

2011-10-09 18:31:20	mail.wizard	INFO	fetchConfigForMX failed: Not Found

2011-10-09 18:31:20	mail.wizard	WARN	spinner start looking_up_settings_guess

2011-10-09 18:31:20	mail.wizard	INFO	status msg: Looking up configuration: Trying common server names

2011-10-09 18:31:20	mail.wizard	INFO	created host detector

2011-10-09 18:31:20	mail.wizard	INFO	created host detector

2011-10-09 18:31:20	mail.wizard	INFO	doing auto detect for protocol -1, domain rediffmail.com, (exactly: false), port -1, ssl -1

2011-10-09 18:31:20	mail.wizard	INFO	poking at imap.rediffmail.com port 143 ssl 2 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	progress callback host imap.rediffmail.com port 143 type imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at imap.rediffmail.com port 993 ssl 3 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 143 ssl 2 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 993 ssl 3 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 143 ssl 2 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 993 ssl 3 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at pop3.rediffmail.com port 110 ssl 2 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at pop3.rediffmail.com port 995 ssl 3 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at pop.rediffmail.com port 110 ssl 2 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at pop.rediffmail.com port 995 ssl 3 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 110 ssl 2 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 995 ssl 3 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 110 ssl 2 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 995 ssl 3 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at imap.rediffmail.com port 143 ssl 0 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 143 ssl 0 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 143 ssl 0 protocol imap

2011-10-09 18:31:20	mail.wizard	INFO	poking at pop3.rediffmail.com port 110 ssl 0 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at pop.rediffmail.com port 110 ssl 0 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 110 ssl 0 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 110 ssl 0 protocol pop3

2011-10-09 18:31:20	mail.wizard	INFO	doing auto detect for protocol 2, domain rediffmail.com, (exactly: false), port -1, ssl -1

2011-10-09 18:31:20	mail.wizard	INFO	poking at smtp.rediffmail.com port 587 ssl 2 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	progress callback host smtp.rediffmail.com port 587 type smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at smtp.rediffmail.com port 25 ssl 2 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at smtp.rediffmail.com port 465 ssl 3 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 587 ssl 2 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 25 ssl 2 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 465 ssl 3 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 587 ssl 2 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 25 ssl 2 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 465 ssl 3 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at smtp.rediffmail.com port 587 ssl 0 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at smtp.rediffmail.com port 25 ssl 0 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 587 ssl 0 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at mail.rediffmail.com port 25 ssl 0 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 587 ssl 0 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	poking at rediffmail.com port 25 ssl 0 protocol smtp

2011-10-09 18:31:20	mail.wizard	INFO	progress callback host pop3.rediffmail.com port 110 type pop3

2011-10-09 18:31:20	mail.wizard	INFO	no data

2011-10-09 18:31:20	mail.wizard	INFO	progress callback host pop3.rediffmail.com port 995 type pop3

2011-10-09 18:31:20	mail.wizard	INFO	no data

2011-10-09 18:31:20	mail.wizard	INFO	progress callback host pop3.rediffmail.com port 110 type pop3

2011-10-09 18:31:20	mail.wizard	INFO	no data

2011-10-09 18:31:21	mail.wizard	INFO	progress callback host imap.rediffmail.com port 143 type imap

2011-10-09 18:31:21	mail.wizard	INFO	wiredata: * OK Welcome to Binc IMAP Copyright (C) 2002-2005 Andreas Aardal Hanssen at 2011-10-09 23:01:23 +0530
* CAPABILITY IMAP4rev1 STARTTLS AUTH=LOGIN AUTH=PLAIN
1 OK CAPABILITY completed
* BYE Binc IMAP shutting down
2 OK LOGOUT completed


2011-10-09 18:31:21	mail.wizard	INFO	success with imap.rediffmail.com:143 imap ssl 2

2011-10-09 18:31:21	mail.wizard	INFO	progress callback host imap.rediffmail.com port 143 type imap

2011-10-09 18:31:21	mail.wizard	INFO	wiredata: * OK Welcome to Binc IMAP Copyright (C) 2002-2005 Andreas Aardal Hanssen at 2011-10-09 23:01:23 +0530
* CAPABILITY IMAP4rev1 STARTTLS AUTH=LOGIN AUTH=PLAIN
1 OK CAPABILITY completed
* BYE Binc IMAP shutting down
2 OK LOGOUT completed


2011-10-09 18:31:21	mail.wizard	INFO	success with imap.rediffmail.com:143 imap ssl 0

2011-10-09 18:31:21	mail.wizard	INFO	progress callback host smtp.rediffmail.com port 25 type smtp

2011-10-09 18:31:21	mail.wizard	INFO	wiredata: 220 webmail39.rediffmail.com ESMTP
250-webmail39.rediffmail.com
250-PIPELINING
250 8BITMIME
221 webmail39.rediffmail.com


2011-10-09 18:31:21	mail.wizard	INFO	STARTTLS wanted, but not offered

2011-10-09 18:31:21	mail.wizard	INFO	progress callback host smtp.rediffmail.com port 25 type smtp

2011-10-09 18:31:21	mail.wizard	INFO	wiredata: 220 webmail39.rediffmail.com ESMTP
250-webmail39.rediffmail.com
250-PIPELINING
250 8BITMIME
221 webmail39.rediffmail.com


2011-10-09 18:31:21	mail.wizard	INFO	success with smtp.rediffmail.com:25 smtp ssl 0

2011-10-09 18:31:22	mail.wizard	INFO	progress callback host imap.rediffmail.com port 993 type imap

2011-10-09 18:31:22	mail.wizard	INFO	no data

2011-10-09 18:31:22	mail.wizard	INFO	progress callback host pop.rediffmail.com port 995 type pop3

2011-10-09 18:31:22	mail.wizard	INFO	no data

2011-10-09 18:31:22	mail.wizard	INFO	progress callback host smtp.rediffmail.com port 587 type smtp

2011-10-09 18:31:22	mail.wizard	INFO	no data

2011-10-09 18:31:22	mail.wizard	INFO	progress callback host smtp.rediffmail.com port 587 type smtp

2011-10-09 18:31:22	mail.wizard	INFO	no data

2011-10-09 18:31:22	mail.wizard	INFO	progress callback host smtp.rediffmail.com port 465 type smtp

2011-10-09 18:31:22	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 143 type imap

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 993 type imap

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 143 type imap

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 995 type pop3

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 25 type smtp

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 465 type smtp

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 25 type smtp

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 587 type smtp

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:23	mail.wizard	INFO	progress callback host rediffmail.com port 587 type smtp

2011-10-09 18:31:23	mail.wizard	INFO	no data

2011-10-09 18:31:24	mail.wizard	INFO	progress callback host mail.rediffmail.com port 143 type imap

2011-10-09 18:31:24	mail.wizard	INFO	no data

2011-10-09 18:31:24	mail.wizard	INFO	progress callback host mail.rediffmail.com port 993 type imap

2011-10-09 18:31:24	mail.wizard	INFO	no data

2011-10-09 18:31:25	mail.wizard	INFO	progress callback host mail.rediffmail.com port 995 type pop3

2011-10-09 18:31:25	mail.wizard	INFO	no data

2011-10-09 18:31:25	mail.wizard	INFO	progress callback host mail.rediffmail.com port 143 type imap

2011-10-09 18:31:25	mail.wizard	INFO	no data

2011-10-09 18:31:25	mail.wizard	INFO	progress callback host mail.rediffmail.com port 587 type smtp

2011-10-09 18:31:25	mail.wizard	INFO	no data

2011-10-09 18:31:25	mail.wizard	INFO	progress callback host mail.rediffmail.com port 465 type smtp

2011-10-09 18:31:25	mail.wizard	INFO	no data

2011-10-09 18:31:25	mail.wizard	INFO	progress callback host rediffmail.com port 110 type pop3

2011-10-09 18:31:25	mail.wizard	INFO	no data

2011-10-09 18:31:25	mail.wizard	INFO	progress callback host rediffmail.com port 110 type pop3

2011-10-09 18:31:25	mail.wizard	INFO	no data

2011-10-09 18:31:30	mail.wizard	INFO	progress callback host mail.rediffmail.com port 587 type smtp

2011-10-09 18:31:30	mail.wizard	INFO	no data

2011-10-09 18:31:32	mail.wizard	WARN	timeout

2011-10-09 18:31:32	mail.wizard	WARN	timeout

2011-10-09 18:31:32	mail.wizard	WARN	timeout

2011-10-09 18:31:32	mail.wizard	INFO	CHOOSING smtp smtp.rediffmail.com:25, auth method 3 , SSL 1

2011-10-09 18:31:32	mail.wizard	INFO	progress callback host smtp.rediffmail.com port 25 type smtp

2011-10-09 18:31:35	mail.wizard	INFO	progress callback host pop.rediffmail.com port 110 type pop3

2011-10-09 18:31:35	mail.wizard	INFO	wiredata: +OK <13304.1318181483@rediffmail.com>
-ERR authorization first


2011-10-09 18:31:35	mail.wizard	INFO	success with pop.rediffmail.com:110 pop3 ssl 0

2011-10-09 18:31:35	mail.wizard	INFO	progress callback host pop.rediffmail.com port 110 type pop3

2011-10-09 18:31:35	mail.wizard	INFO	wiredata: +OK <13291.1318181483@rediffmail.com>
-ERR authorization first


2011-10-09 18:31:35	mail.wizard	INFO	STARTTLS wanted, but not offered

2011-10-09 18:31:35	mail.wizard	INFO	CHOOSING imap imap.rediffmail.com:143, auth method 3 , SSL 3

2011-10-09 18:31:35	mail.wizard	INFO	CHOOSING pop3 pop.rediffmail.com:110, auth method 3 , SSL 1

2011-10-09 18:31:35	mail.wizard	INFO	progress callback host imap.rediffmail.com port 143 type imap

2011-10-09 18:31:35	mail.wizard	INFO	foundConfig()

2011-10-09 18:31:35	mail.wizard	INFO	config.incoming=[object]
config.incoming.type=imap
config.incoming.hostname=imap.rediffmail.com
config.incoming.port=143
config.incoming.username=lokanath_online
config.incoming.password=[object]
config.incoming.password is empty
config.incoming.socketType=3
config.incoming.badCert=false
config.incoming.auth=3
config.incoming.authAlternatives=[probably array, length 0]
config.incoming.authAlternatives is empty
config.incoming.checkInterval=10
config.incoming.loginAtStartup=true
config.incoming.useGlobalInbox=false
config.incoming.leaveMessagesOnServer=true
config.incoming.daysToLeaveMessagesOnServer=14
config.incoming.deleteByAgeFromServer=true
config.incoming.deleteOnServerWhenLocalDelete=true
config.incoming.downloadOnBiff=true
config.incoming.targetSite=[object]
config.incoming.targetSite is empty
config.incomingAlternatives=[probably array, length 1]
config.incomingAlternatives.0=[object]
config.incomingAlternatives.0.type=pop3
config.incomingAlternatives.0.hostname=pop.rediffmail.com
config.incomingAlternatives.0.port=110
config.incomingAlternatives.0.username=lokanath_online
config.incomingAlternatives.0.password=[object]
config.incomingAlternatives.0.password is empty
config.incomingAlternatives.0.socketType=1
config.incomingAlternatives.0.badCert=false
config.incomingAlternatives.0.auth=3
config.incomingAlternatives.0.authAlternatives=[probably array, length 0]
config.incomingAlternatives.0.authAlternatives is empty
config.incomingAlternatives.0.checkInterval=10
config.incomingAlternatives.0.loginAtStartup=true
config.incomingAlternatives.0.useGlobalInbox=false
config.incomingAlternatives.0.leaveMessagesOnServer=true
config.incomingAlternatives.0.daysToLeaveMessagesOnServer=14
config.incomingAlternatives.0.deleteByAgeFromServer=true
config.incomingAlternatives.0.deleteOnServerWhenLocalDelete=true
config.incomingAlternatives.0.downloadOnBiff=true
config.incomingAlternatives.0.targetSite=[object]
config.incomingAlternatives.0.targetSite is empty
config.outgoing=[object]
config.outgoing.type=smtp
config.outgoing.hostname=smtp.rediffmail.com
config.outgoing.port=25
config.outgoing.username=lokanath_online
config.outgoing.password=[object]
config.outgoing.password is empty
config.outgoing.socketType=1
config.outgoing.badCert=false
config.outgoing.auth=3
config.outgoing.authAlternatives=[probably array, length 0]
config.outgoing.authAlternatives is empty
config.outgoing.addThisServer=true
config.outgoing.useGlobalPreferredServer=false
config.outgoing.existingServerKey=[object]
config.outgoing.existingServerKey is empty
config.outgoing.existingServerLabel=[object]
config.outgoing.existingServerLabel is empty
config.outgoing.targetSite=[object]
config.outgoing.targetSite is empty
config.outgoingAlternatives=[probably array, length 0]
config.outgoingAlternatives is empty
config.identity=[object]
config.identity.realname=%REALNAME%
config.identity.emailAddress=%EMAILADDRESS%
config.inputFields=[probably array, length 0]
config.inputFields is empty
config.domains=[probably array, length 0]
config.domains is empty
config.source=3
config.id=[object]
config.id is empty
config.displayName=[object]
config.displayName is empty
config.createNewIncoming=[function]
config.createNewOutgoing=[function]
config.copy=[function]
config.isComplete=[function]


2011-10-09 18:31:35	mail.wizard	INFO	switching to UI mode result

2011-10-09 18:31:35	mail.wizard	INFO	status msg: Configuration found by trying common server names

2011-10-09 18:31:35	mail.wizard	WARN	all spinner stop found_settings_guess

2011-10-09 18:31:49	mail.wizard	INFO	config.incoming=[object]
config.incoming.type=pop3
config.incoming.hostname=pop.rediffmail.com
config.incoming.port=110
config.incoming.username=lokanath_online
config.incoming.password=[object]
config.incoming.password is empty
config.incoming.socketType=1
config.incoming.badCert=false
config.incoming.auth=3
config.incoming.authAlternatives=[probably array, length 0]
config.incoming.authAlternatives is empty
config.incoming.checkInterval=10
config.incoming.loginAtStartup=true
config.incoming.useGlobalInbox=false
config.incoming.leaveMessagesOnServer=true
config.incoming.daysToLeaveMessagesOnServer=14
config.incoming.deleteByAgeFromServer=true
config.incoming.deleteOnServerWhenLocalDelete=true
config.incoming.downloadOnBiff=true
config.incoming.targetSite=[object]
config.incoming.targetSite is empty
config.incomingAlternatives=[probably array, length 1]
config.incomingAlternatives.0=[object]
config.incomingAlternatives.0.type=imap
config.incomingAlternatives.0.hostname=imap.rediffmail.com
config.incomingAlternatives.0.port=143
config.incomingAlternatives.0.username=lokanath_online
config.incomingAlternatives.0.password=[object]
config.incomingAlternatives.0.password is empty
config.incomingAlternatives.0.socketType=3
config.incomingAlternatives.0.badCert=false
config.incomingAlternatives.0.auth=3
config.incomingAlternatives.0.authAlternatives=[probably array, length 0]
config.incomingAlternatives.0.authAlternatives is empty
config.incomingAlternatives.0.checkInterval=10
config.incomingAlternatives.0.loginAtStartup=true
config.incomingAlternatives.0.useGlobalInbox=false
config.incomingAlternatives.0.leaveMessagesOnServer=true
config.incomingAlternatives.0.daysToLeaveMessagesOnServer=14
config.incomingAlternatives.0.deleteByAgeFromServer=true
config.incomingAlternatives.0.deleteOnServerWhenLocalDelete=true
config.incomingAlternatives.0.downloadOnBiff=true
config.incomingAlternatives.0.targetSite=[object]
config.incomingAlternatives.0.targetSite is empty
config.outgoing=[object]
config.outgoing.type=smtp
config.outgoing.hostname=smtp.rediffmail.com
config.outgoing.port=25
config.outgoing.username=lokanath_online
config.outgoing.password=[object]
config.outgoing.password is empty
config.outgoing.socketType=1
config.outgoing.badCert=false
config.outgoing.auth=3
config.outgoing.authAlternatives=[probably array, length 0]
config.outgoing.authAlternatives is empty
config.outgoing.addThisServer=true
config.outgoing.useGlobalPreferredServer=false
config.outgoing.existingServerKey=[object]
config.outgoing.existingServerKey is empty
config.outgoing.existingServerLabel=[object]
config.outgoing.existingServerLabel is empty
config.outgoing.targetSite=[object]
config.outgoing.targetSite is empty
config.outgoingAlternatives=[probably array, length 0]
config.outgoingAlternatives is empty
config.identity=[object]
config.identity.realname=%REALNAME%
config.identity.emailAddress=%EMAILADDRESS%
config.inputFields=[probably array, length 0]
config.inputFields is empty
config.domains=[probably array, length 0]
config.domains is empty
config.source=3
config.id=[object]
config.id is empty
config.displayName=[object]
config.displayName is empty
config.createNewIncoming=[function]
config.createNewOutgoing=[function]
config.copy=[function]
config.isComplete=[function]


2011-10-09 18:31:53	mail.wizard	INFO	Create button clicked

2011-10-09 18:31:58	mail.wizard	WARN	spinner start checking_password

2011-10-09 18:31:58	mail.wizard	INFO	status msg: Checking password…

2011-10-09 18:31:58	mail.wizard	INFO	Starting to test username

2011-10-09 18:31:58	mail.wizard	INFO	  username=true, have savedUsername=false

2011-10-09 18:31:58	mail.wizard	INFO	  authMethod=3

2011-10-09 18:31:59	mail.wizard	INFO	Finished verifyConfig resulted in 2147500037

2011-10-09 18:31:59	mail.wizard	INFO	tryNextLogon()

2011-10-09 18:31:59	mail.wizard	INFO	  username=true, have savedUsername=false

2011-10-09 18:31:59	mail.wizard	INFO	  authMethod=3

2011-10-09 18:31:59	mail.wizard	INFO	  Changing username to email address.

2011-10-09 18:31:59	mail.wizard	INFO	Starting to test username

2011-10-09 18:31:59	mail.wizard	INFO	  username=false, have savedUsername=true

2011-10-09 18:31:59	mail.wizard	INFO	  authMethod=3

2011-10-09 18:32:00	mail.wizard	INFO	Finished verifyConfig resulted in 2147500037

2011-10-09 18:32:00	mail.wizard	INFO	tryNextLogon()

2011-10-09 18:32:00	mail.wizard	INFO	  username=false, have savedUsername=true

2011-10-09 18:32:00	mail.wizard	INFO	  authMethod=3

2011-10-09 18:32:00	mail.wizard	INFO	  Re-setting username.

2011-10-09 18:32:00	mail.wizard	INFO	  Using SSL: false

2011-10-09 18:32:00	mail.wizard	INFO	Giving up.

2011-10-09 18:32:00	mail.wizard	WARN	status error config_unverifiable

2011-10-09 18:32:00	mail.wizard	INFO	status msg: Configuration could not be verified — is the user name or password wrong?

2011-10-09 18:33:25	mail.wizard	INFO	Shutting down email config dialog
----------------------------------------------------------------------------------------
Hope this helps....

Ludovic Hirlimann [:Usul]

Comment 8

•

13 years ago

Ben , Blake Ideas ?

Lucky

Reporter

Comment 9

•

13 years ago

any luck...?

Lucky

Reporter

Comment 10

•

13 years ago

any body can help me out on this...?

Ben Bucksch (:BenB)

Comment 11

•

13 years ago

Lucky, please ask your provider. We have no way to know the right settings for your provider.

Ludovic Hirlimann [:Usul]

Comment 12

•

13 years ago

(In reply to Ben Bucksch (:BenB) from comment #11)
> Lucky, please ask your provider. We have no way to know the right settings
> for your provider.

Once you have them post them here.

Matthew Gregan [:kinetik]

Updated

•

13 years ago

Blocks: 643454

Matthew Gregan [:kinetik]

Updated

•

13 years ago

No longer blocks: 643454

WADA:World Anti-bad-Duping Agency

Comment 13

•

13 years ago

(In reply to Lucky from comment #0)
> Expected results:
> Though the user name and pwd are correct (snip)

Followng is a support document of rediff.com.
> http://support.rediff.com/cgi-bin/support/printdetail.cgi?id=newmail_1204.htm
> Customer Care > Rediffmail > You Asked
> How do I configure the email (Outlook express / Netscape / Eudora) client to read and write my Rediffmail mails?
>
> Set up POP 3 for Netscape Messenger
>    In the Server name box, type ‘pop.rediffmail.com.’
>    Under Server Type, click the pull-down list and select ‘POP3 Server.’
>    Under User Name, type your Rediffmail address.
>      Important: Please use a '+' sign instead of the '@' in the address.
>    In the Outgoing mail (SMTP) server box, type ‘smtp.rediffmail.com’
>    In the Outgoing mail server user name box, type your Rediffmail address.
>      Important: Please use a '+' sign instead of the '@' in the address.

This document looks old because it refers to Netscape but not to Thunderbird. However, this document doesn't seem obsolete. 
Did you really specify User Name(UserID for login) correctly as Rediffmail requests? If yes, did you try "Restest" with the UserID of '+' sign instead of the '@' in the address?

If Tb's auto-config fails even with correct password and the UserID of '+' sign instead of the '@' in the address, try next, please;
1. "Manual Setup", and create account
2. Check Account Settings/Server Settings, and check SMTP server settings via Outgoin Server(SMTP) at bottom of account list of Account Settings.
3. Modify some fields if required, according to requests of setings by ISP.
4. Restart Tb, to avoid unwanted problems.
5. Try to Get Message, try to send mail, with correct password.

Wayne Mery (:wsmwk)

Updated

•

11 years ago

Component: General → Untriaged

Wayne Mery (:wsmwk)

Comment 14

•

11 years ago

Do you still see this in version 17 or newer? 
If not, please close by setting status to resolved, and resolution to worksforme.
If it fails, please supply additional information.
Thanks

Whiteboard: [closeme 2013-04-20]

Lucky

Reporter

Comment 15

•

11 years ago

its not a problem with Thunderbird, its a problem with rediff. Rediff does not allow unpaid accounts for set up in third part tools. I have not yet tried the newer version 17.

I am closing this.

Status: UNCONFIRMED → RESOLVED

Closed: 11 years ago

Resolution: --- → WONTFIX

pkeagle8

Comment 16

•

3 years ago

It's the problem with rediff i think. Not with thunderbird. Well, you should try reading this rediffmail login!

Bugzilla

Quick Search

unable to setup my rediffmail account in Thunderbird

Categories

(Thunderbird :: Untriaged, defect)

Tracking

(Not tracked)

People

(Reporter: iamlokanath.panda, Unassigned)

References

Details

(Whiteboard: [closeme 2013-04-20])

Crash Data

Security

(public)

User Story

Description

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