694851 - Caller ID from Mozilla says "CALIFORNIA" instead of "Mozilla"

Status: RESOLVED WORKSFORME

(Infrastructure & Operations :: Telecom, task)

Description

[Benjamin Smedberg]

When people call me from the Mozilla phone system or when I call people from my MoCo voip line, the caller ID says "CALIFORNIA" instead of "Mozilla". Since caller IDs of this form are very commonly used by telemarketers and political robocallers, I'd really like the caller ID to say "Mozilla" instead.

Comment 1

[Dave Miller [:justdave]]

This is a bug not an enhancement.  We're setting "Mozilla Corporation" on the way out.  This means the phone company is overriding it.  (they didn't used to).

Comment 2

[Dave Miller [:justdave]]

Default Route appears to go to Telepacific currently.

Comment 3

[Dave Miller [:justdave]]

OK, Telepacific doesn't let us set a name, we can only set the number going out through them.  I can't reproduce this though.  I've tried setting the outgoing ID to our main number as well as a random sampling of our 650 area code DID numbers, and I'm always getting "MOZILLA CORP" on the receiving end for the name.

Comment 4

[Ravi Pina [:ravi]]

The receiving carrier will do a LIDB lookup.  The DB is populated by the LEC who provides us service.  If the receiving carrier doesn't have access to the DB where our record is the lookup will fail and the label will default to the originating state (California).  Individual carriers can also filter it along the way.

If we can verify it is correctly displaying on a carrier the probability that it is being filtered is very high and an equal probability of us getting that remote carrier to fix it.

If you have some ideas it's all yours.

Comment 5

[Ravi Pina [:ravi]]

Er, more like a very low probability of us getting that remote carrier to fix it.

Comment 6

[Dave Miller [:justdave]]

FWIW, CallerID Name is not transmitted with the phone call on the PSTN.  It's generated by the recipient's local phone company from a national database prior to delivery to the last hop.  The only time the name we set is preserved is if the call is end-to-end VoIP.  The most likely case here is that your recipient's local phone company has an out-of-date copy of that database.

Comment 7

[Dave Miller [:justdave]]

er, midair there, sorry.

Comment 8

[Dave Miller [:justdave]]

And yeah, what Ravi said. :)

Comment 9

[Dave Miller [:justdave]]

OK, based on my test calls all came through with MOZILLA CORP on the caller ID and Ravi's explanation about the way the fallback works on the recipient end, it's the fault of the recipient's phone company, and there's not really anything we can do about it.