696054 - Printing gibberish

Status: UNCONFIRMED

(MailNews Core :: Printing, defect)

Description

[info]

print my messages on our printeer and get gibberish. 

We just 'upgraded' from OE6 to thunderbird. Never had a problem printing with OE6 and did not change printer settings. So why is Thuderbird printing gibberish? 

Yes I adjusted the encoding so that the message body prints fine esp. when I show message as simple html. But the header is still gibberish when printed. (preview looks fine). What encoding should I be using? "Universal" doesnt work and niether does UTF- or flavorrs of Western encoding. 

BTW the printer is a network office printer/photocopier which works fine for all other applications we use.

Comment 1

[Ludovic Hirlimann [:Usul]]

> can you define gibberish ?

Comment 2

[info]

I suspected that our new webmail (accessed via IMAP) is the culprit but I get same problem from printing other messages from other webmail services.
No printer settings work.

Comment 3

[info]

(In reply to Ludovic Hirlimann [:Usul] from comment #1)
> > can you define gibberish ?

Random alphanumerics superimposed and spaced apart randomly

Comment 4

[Ludovic Hirlimann [:Usul]]

Can you save one of those message and attach it here ?

Comment 5

[info]

(In reply to Ludovic Hirlimann [:Usul] from comment #1)
> > can you define gibberish ?

Random alphanumerics superimposed and spaced apart randomly

Comment 6

[info]

Attachment: sample problem email

enclosed is sample email that prints random chars on our printer

also NOTE: if we print into pdf format and preview looks fine and prints legible when pdf file is printed

Comment 7

[Jonathan Kew [:jfkthame]]

This sounds like it might be an example of a known bug in printing when using certain fonts (bitmap? type1?) and printer drivers on WinXP; compare bug 495926 and bug 454532.

Comment 8

[info]

I set up thunderbird7 on another machine on our network using same printer and same printer driver version, printed an email without issues.

Will examine if printer or OS settings differ between machines....

Comment 9

[info]

NOTE: The Konica printer that worked uses a print processor (listed in advanced settings) that is NOT present in defective printing machine....

Comment 10

[info]

I checked the OS vesion of each machine
defective printing--XP service pack 2
normal printing----XP service pack 3

Comment 11

[Ludovic Hirlimann [:Usul]]

What happens if you update to sp3 ?

Comment 12

[info]

No issue is NOT resolved after installing Service Pack3

Comment 13

[info]

(In reply to info from comment #12)
> No issue is NOT resolved after installing Service Pack3

read again: the issue is not resolved after installing Service Pack3 on WinXp

Comment 14

[Ludovic Hirlimann [:Usul]]

What else is different between the two machines ? do you have the same versions of the printer drivers installed ?

Comment 15

[info]

The processors are different : the 'working'  ones have Xeon processor, the problem machines use Intel CoreDuo
The drivers are same version on all machines

Comment 16

[Ludovic Hirlimann [:Usul]]

I'm running out of ideas, guys any insights ?

Comment 17

[Jonathan Kew [:jfkthame]]

(In reply to info from comment #9)
> NOTE: The Konica printer that worked uses a print processor (listed in
> advanced settings) that is NOT present in defective printing machine....

What exactly does this mean? I don't know what "print processor" you're referring to, but it sounds like possibly an important factor.

Comment 18

[info]

Attachment: printer settings for problematic machine

Comment 19

[info]

The working machines (that print properly) use a print processor KOPPR003 (not listed on problematic machines)

Comment 20

[Ludovic Hirlimann [:Usul]]

(In reply to info from comment #19)
> The working machines (that print properly) use a print processor KOPPR003
> (not listed on problematic machines)

Is that installable on the other machines ?