696240 - Shift+F5 does not check for mail in all accounts

Status: RESOLVED DUPLICATE of bug 376804

(Thunderbird :: General, defect)

Description

[ppr]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110930092603

Steps to reproduce:

I tried to use the shortcut Maj+F5 to get email from all account.


Actual results:

This shorcut doesn't work (but F5 which get email for the current account works).


Expected results:

This shorcut should work (and we should be able to change this shorcut but it's a other problem).

Comment 1

[Hashem Masoud]

(In reply to ppr from comment #0)
> User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:7.0.1) Gecko/20100101
> Firefox/7.0.1
> Build ID: 20110930092603
> 
> Steps to reproduce:
> 
> I tried to use the shortcut Maj+F5 to get email from all account.
I suppose you mean Shift+F5? If yes then try it again and report any new errors from Tools -> Error Console.

Comment 2

[Ludovic Hirlimann [:Usul]]

(In reply to Hashem Masoud from comment #1)

> > I tried to use the shortcut Maj+F5 to get email from all account.
> I suppose you mean Shift+F5? If yes then try it again and report any new
Yep it does.

Pierre could you also try to start Thunderbird in -safe-mode as described at http://support.mozillamessaging.com/en-US/kb/Safe-Mode and let us know if that works better.

Comment 3

[ppr]

Yes I mean Shift+F5 (Maj is the french name for Shift). Sorry for this.

After starting thunderbird, I have two messages and one warning in Tools > Error Console but error of any kind (I attached a screenshot). The Warning in french means GetAttributeNodeNS() is out of date.

I tried to start thunderbird in safe mode but there is the same problem.

Comment 4

[ppr]

I have to precise this shortcut worked fine few week ago. Maybe an upgrade broked this.

Comment 5

[ppr]

Attachment: error console

Comment 6

[Ludovic Hirlimann [:Usul]]

Hashem does it work for you ?

Comment 7

[Wayne Mery (:wsmwk)]

works for me using current trunk on windows 7

Comment 8

[Hashem Masoud]

(In reply to Ludovic Hirlimann [:Usul] from comment #6)
> Hashem does it work for you ?

I have only 1 e-mail account, few RSS feeds, and few NNTP subscriptions. When I press Shift+F5, e-mail & RSS are refreshed, but not NNTP subscriptions.

Comment 9

[ppr]

In fact, some others shotcuts using Shift don't work for me (like N or F). But if I enter N or F whitout Shift (so with pressing once caps lock and after f or p) it works.

Comment 10

[Ludovic Hirlimann [:Usul]]

(In reply to ppr from comment #9)
> In fact, some others shotcuts using Shift don't work for me (like N or F).
> But if I enter N or F whitout Shift (so with pressing once caps lock and
> after f or p) it works.

Ha - is your system up to date with regards to drivers ?

Comment 11

[ppr]

I think so. It's a archlinux system up-to-date. And it worked few months ago.

Idea : perhaps it's because thunderbird use the french locale for me. Shift is called maj in french. It would explain why you haven't the same bug...

Comment 12

[Wayne Mery (:wsmwk)]

(In reply to ppr from comment #11)
> Idea : perhaps it's because thunderbird use the french locale for me. Shift
> is called maj in french. It would explain why you haven't the same bug...

invalid then?

Comment 13

[ppr]

(In reply to Wayne Mery (:wsmwk) from comment #12)
> (In reply to ppr from comment #11)
> > Idea : perhaps it's because thunderbird use the french locale for me. Shift
> > is called maj in french. It would explain why you haven't the same bug...
> 
> invalid then?

No

I tried with the english locale, same problem. Shift+f5 doesn't work.

But with the imap system if I receive an email, thunderbird download it before to reach the 10 minutes set in the configuration (there is a connection with imap). So this option (check email for all account) is not useful if you use imap (because in this case thunderbird is always up-to-date).

Comment 14

[Wayne Mery (:wsmwk)]

Pedro can you reproduce?

Comment 15

[Pedro Garcia Rodriguez]

I've tested it on the two thunderbirds that I had avaliables on Mac, right now I don't have a Linux machine, at least not yet:

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:11.0) Gecko/20120313 Thunderbird/11.0
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:13.0) Gecko/20120329 Thunderbird/13.0a2

The keyboards shortcuts are different (Command+Sifht+Y) and they seem to work correctly.

Comment 16

[Pedro Garcia Rodriguez]

(In reply to ppr from comment #13)
> (In reply to Wayne Mery (:wsmwk) from comment #12)
> > (In reply to ppr from comment #11)
> > > Idea : perhaps it's because thunderbird use the french locale for me. Shift
> > > is called maj in french. It would explain why you haven't the same bug...
> > 
> > invalid then?
> 
> No
> 
> I tried with the english locale, same problem. Shift+f5 doesn't work.
> 
> But with the imap system if I receive an email, thunderbird download it
> before to reach the 10 minutes set in the configuration (there is a
> connection with imap). So this option (check email for all account) is not
> useful if you use imap (because in this case thunderbird is always
> up-to-date).

This is a correct behavior????, I mean... If you disable this two check boxes, this account works in the same way that if you had them enabled...

Comment 17

[ppr]

(In reply to Pedro Garcia Rodriguez from comment #16)
> (In reply to ppr from comment #13)
> > (In reply to Wayne Mery (:wsmwk) from comment #12)
> > > (In reply to ppr from comment #11)
> > > > Idea : perhaps it's because thunderbird use the french locale for me. Shift
> > > > is called maj in french. It would explain why you haven't the same bug...
> > > 
> > > invalid then?
> > 
> > No
> > 
> > I tried with the english locale, same problem. Shift+f5 doesn't work.
> > 
> > But with the imap system if I receive an email, thunderbird download it
> > before to reach the 10 minutes set in the configuration (there is a
> > connection with imap). So this option (check email for all account) is not
> > useful if you use imap (because in this case thunderbird is always
> > up-to-date).
> 
> This is a correct behavior????, I mean... If you disable this two check
> boxes, this account works in the same way that if you had them enabled...

If I disable the two check boxes, thunderbird does not check email for my imap account (except if I go to the folder inbox) BUT, if I check these boxes, thunderbird checks email more frequently than every 10 minutes (my config). With imap, I receive directly emails; with pop, it's only every 10 minutes. So, for imap, the check box should not ask "every X minutes".

About the initial problem (post #1), I changed my system (from archlinux to debian sid) and I cannot reproduce the bug now with icedove. Shift+F5 works! So this bug was very likely due to archlinux.

Comment 18

[Pedro Garcia Rodriguez]

(In reply to ppr from comment #17)
> (In reply to Pedro Garcia Rodriguez from comment #16)
> > (In reply to ppr from comment #13)
> > > (In reply to Wayne Mery (:wsmwk) from comment #12)
> > > > (In reply to ppr from comment #11)
> > > > > Idea : perhaps it's because thunderbird use the french locale for me. Shift
> > > > > is called maj in french. It would explain why you haven't the same bug...
> > > > 
> > > > invalid then?
> > > 
> > > No
> > > 
> > > I tried with the english locale, same problem. Shift+f5 doesn't work.
> > > 
> > > But with the imap system if I receive an email, thunderbird download it
> > > before to reach the 10 minutes set in the configuration (there is a
> > > connection with imap). So this option (check email for all account) is not
> > > useful if you use imap (because in this case thunderbird is always
> > > up-to-date).
> > 
> > This is a correct behavior????, I mean... If you disable this two check
> > boxes, this account works in the same way that if you had them enabled...
> 
> If I disable the two check boxes, thunderbird does not check email for my
> imap account (except if I go to the folder inbox) BUT, if I check these
> boxes, thunderbird checks email more frequently than every 10 minutes (my
> config). With imap, I receive directly emails; with pop, it's only every 10
> minutes. So, for imap, the check box should not ask "every X minutes".
> 
> About the initial problem (post #1), I changed my system (from archlinux to
> debian sid) and I cannot reproduce the bug now with icedove. Shift+F5 works!
> So this bug was very likely due to archlinux.

Let's see if someone can reproduce it...

Comment 19

[Thomas D. (:thomas8)]

(In reply to ppr from comment #17)
> About the initial problem (post #1), I changed my system (from archlinux to
> debian sid) and I cannot reproduce the bug now with icedove. Shift+F5 works!
> So this bug was very likely due to archlinux.

ppr (reporter), there is Bug 376804: "Get All New Messages" does not get messages from *news accounts*. Do you agree to mark this bug as a duplicate of Bug 376804?

Comment 20

[ppr]

ok

Comment 21

[Thomas D. (:thomas8)]

(In reply to ppr from comment #20)
> *** This bug has been marked as a duplicate of bug 376804 ***

thx.

(In reply to ppr from comment #9)
> In fact, some others shotcuts using Shift don't work for me (like N or F).
> But if I enter N or F whitout Shift (so with pressing once caps lock and
> after f or p) it works.

ppr, are these Thunderbird shorcuts? I'm not aware of Shift+N or Shift+F shortcuts in Thunderbird (while I'm very aware of all our shortcuts ;)
Keyboard Shorcuts Documentation generally uses capital letters even for single-letter shortcuts like [F], but you don't need to use Shift (Maj) unless explicitly shown.

https://support.mozillamessaging.com/kb/keyboard-shortcuts

Comment 22

[ppr]

> (In reply to ppr from comment #9)
> > In fact, some others shotcuts using Shift don't work for me (like N or F).
> > But if I enter N or F whitout Shift (so with pressing once caps lock and
> > after f or p) it works.
> 
> ppr, are these Thunderbird shorcuts? I'm not aware of Shift+N or Shift+F
> shortcuts in Thunderbird (while I'm very aware of all our shortcuts ;)
> Keyboard Shorcuts Documentation generally uses capital letters even for
> single-letter shortcuts like [F], but you don't need to use Shift (Maj)
> unless explicitly shown.
> 
> https://support.mozillamessaging.com/kb/keyboard-shortcuts

My fault, when I saw caps n or f (N,F) I tried shift+f and shift+n which don't work of course. It's not related but I think (but it's only my opinion) that the shortcuts in thunderbird are not very efficient and this is why I use mutt now. But it's probably me who never get used to them.