701972 - Write copy for Apps Request Refund page

Status: RESOLVED FIXED

(addons.mozilla.org Graveyard :: Public Pages, defect, P2)

Description

[Christopher Van Wiemeersch [:cvan]]

Attachment: Request Refund page with add-on copy

Copy needs to be written for apps for Request Refund page.

Old copy:

If you are unsatisfied with your purchase, you may request
a refund from the developer for up to 60 days. Requests within 30 minutes
after purchase are automatically granted. If you are having difficulty
using the add-on, we encourage you to <a href="{{ url }}">ask the developer for
support</a> before requesting a refund.

In order to continue with the refund process, <b>you must completely
remove the add-on from all of your devices</b>. Open Add-ons Manager,
select Remove next to {{ name }} and restart Firefox.

Most of the text is okay, but the last sentence in particular needs rewriting. How do you uninstall an App?

Comment 1

[Janet Swisher]

If you are unsatisfied with your purchase, you may request a refund from the developer within 60 days. Requests made within 30 minutes after purchase are automatically granted. If you are having trouble using the app, we encourage you to <a href="{{ url }}">ask the developer for support</a> before requesting a refund.

In order to continue with the refund process, <b>you must completely remove the app from all of your devices</b>. Remove the app in the same way that you remove any other application on your system.

Comment 2

[Janet Swisher]

IOW, it's OS-dependent: use Add/Remove Programs on Windows, move from Applications to Trash on OSX, use Settings > Manage Applications on Android. I don't think we need that level of detail on this page.

Comment 3

[Justin Scott [:fligtar]]

Just remove the last paragraph.