702406 - dialing in via toronto asterisk server is really voipy

Status: RESOLVED FIXED

(Infrastructure & Operations :: Telecom, task)

Description

[[e-mail] (:bhearsum)]

I just dialed 416-848-3114 to try and join a conference call, on my landline, and the connection was massively voipy -- I couldn't even understand the automated greeting. My Polycom also isn't working at this time, which may be related (when I dial, I just get hung up on).

Comment 1

[Chelsea Novak [:chelsea]]

I had the same issue this morning. 9:30 am PT to be exact calling 416-848-3114 and then ext. 212. I could barely understand the autogreeting or the instructions to join a conference call My softphone worked clearly fwiw.

Comment 2

[Dave Miller [:justdave]]

Confirmed.  I can dial into Toronto from Mountain View and it's nice and crystal clear.  Dialing in the 416 number is jumpy as hell.

Opening a ticket with Junction.

Comment 3

[Dave Miller [:justdave]]

Junction says it's probably the ISP's fault and wants us to make sure they don't have issues first before coming back to them.

Would like someone in the toronto office to run this:
http://www.onsip.com/extras/voip-test
Haven't been able to raise anyone in #toronto on IRC.

Comment 4

[[e-mail] (:bhearsum)]

(In reply to Dave Miller [:justdave] from comment #3)
> Junction says it's probably the ISP's fault and wants us to make sure they
> don't have issues first before coming back to them.
> 
> Would like someone in the toronto office to run this:
> http://www.onsip.com/extras/voip-test
> Haven't been able to raise anyone in #toronto on IRC.

cc'ing the Toronto alias. If no one else can, I'll do it tomorrow.

Comment 5

[Dave Miller [:justdave]]

14:00:44 < kats> justdave: jitter = 0.1ms, packet loss = 0.6%, MOS score = 3.5

Comment 6

[Dave Miller [:justdave]]

/me grumbles about firefox's caching after reloads

Comment 8

[Dave Miller [:justdave]]

I'm attempting to switch this over to SIP instead of IAX to see if it makes any difference (since Junction offers both).  Will report back here with the results.

Comment 9

[Dave Miller [:justdave]]

Er, I made comment 8 a while ago and didn't notice it midaired when I submitted it.  It's been successfully switched over to SIP and that did fix the problem, so something is suddenly interfering with IAX traffic getting out of that office apparently.  It's all changing when we get GBLX all the way online anyway, so this'll do for now.