728353 - peoplefirst.myflorida.com - bad user agent sniffing causes site not to display

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[thatsmyboy]

Attachment: email.txt

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Build ID: 20120215223356

Steps to reproduce:

Visit https://peoplefirst.myflorida.com


Actual results:

Calling the BSP page was terminated due to an error.
 
SAP Note

    The following error text was processed in the system:
    <htmlb:content>: (*) This browser is not supported; for Design2003 the Internet Explorer as of 5.50 and the Mozilla as of 1.75 are supported


Expected results:

Access peoplefirst website

Comment 1

[thatsmyboy]

The PeopleFirst website is the Human Resources website for the entire state of Florida (that is, all state employees in Florida).

Comment 2

[Chris Lawson (gone)]

Can you find a Firefox UA that actually *does* work? This might be a 10+ issue, or it might be something stupider.

Comment 3

[Jean-Yves Perrier [:teoli]]

Faking the UA to Fx9 make it work. (And not Fx10)

thatmyboy, do you have a way to notify them?

Comment 4

[Jean-Yves Perrier [:teoli]]

Sorry for the spam.

I found this question on a blog: http://www.qnasap.com/bspwas-7-01-rejecting-firefox-10-request/

We need to contact both the Florida State and SAP.

We have another similar bug on a SAP product: bug 726680

Comment 5

[thatsmyboy]

Yup I notified through PF website and got a contact back from Tommy Wagner, working in the Florida Department of Management Services. I can post or email contact information if you like.

Comment 6

[Kyle Huey (Exited; not receiving bugmail, old account, do not use)]

(In reply to thatsmyboy from comment #5)
> Yup I notified through PF website and got a contact back from Tommy Wagner,
> working in the Florida Department of Management Services. I can post or
> email contact information if you like.

Could you please forward me his contact information (to [e-mail])

Thanks!

Comment 7

[thatsmyboy]

I'm not sure if this is important, but it works just fine on Chrome version 17.0... 
which somehow is a bummer to me. it's perverse that i would rather this bug have more attention so i wish other users to fail...

Comment 8

[thatsmyboy]

(In reply to thatsmyboy from comment #7)
> I'm not sure if this is important, but it works just fine on Chrome version
> 17.0... 
> which somehow is a bummer to me. it's perverse that i would rather this bug
> have more attention so i wish other users to fail...

correction, my wish just came true. The site loads a little bit further (meaning it loads the first page), and then kicks out an error message when I tried to login: 
Click here for more information.
">This browser is not supported. Click here for more information.

Comment 9

[Jean-Yves Perrier [:teoli]]

Any news about this site?

Comment 10

[thatsmyboy]

Looks like this has been SOLVED! Perhaps the guys at SAP have been busily updating their systems to accept 2 digit dates. but please don't take my word for it - check it out for yourselves.

Comment 11

[thatsmyboy]

I guess the peoplefirst / SAP providers have been running into some difficulties. This issue crops up again at version 20

Comment 12

[Mike Taylor [:miketaylr]]

Seems to be fixed as of version 28 (nightly). Any bets if this will break when 30 drops? ^_^