730955 - Make Telemetry opt-in notification consistent with other Telemetry messaging

Status: RESOLVED FIXED

(Toolkit :: Telemetry, defect)

Description

[Lawrence Mandel [:lmandel] (use needinfo)]

As discussed in bug 725407, the Telemetry opt-in notification message is not consistent with the wording that is being used in the opt-out notification message and about pages. Specifically, 

telemetryPrompt = Will you help improve %1$S by sending anonymous information about performance, hardware characteristics, feature usage, and browser customizations to %2$S?
 
telemetryOptOutPrompt = %1$S sends information about performance, hardware, usage and customizations back to %2$S to help improve %3$S.

There are two key differences:
1. opt-in
"performance, hardware characteristics, feature usage, and browser customizations"
opt-out
"performance, hardware, usage and customizations"

2. The opt-in message uses the word "anonymous".

We can likely update 1 without reprompting. Dropping the word anonymous may require a reprompt. I think we need to question the value of any change that requires us to reprompt our Telemetry opt-in population and risk reducing this already small group.

Comment 1

[Tom Lowenthal]

Update #1 is fine and doesn't need a reprompt.

We should not be using the word "anonymous". If we're currently using it, we should change that and reprompt.

Comment 2

[(dormant account)]

We should not re-prompt unless we have a change of policy. It's not worth pissing off millions of users over language imperfections.

Comment 3

[(dormant account)]

(In reply to Taras Glek (:taras) from comment #2)
> We should not re-prompt unless we have a change of policy. It's not worth
> pissing off millions of users over language imperfections.

Just to be clear. Personally I'm ok with changing the string and reprompting users who haven't opted for yes/no(ie to boost telemetry rates). I'm not ok with reprompting users who actively made a choice at this frequency.

Comment 4

[Lawrence Mandel [:lmandel] (use needinfo)]

Tom/Sid - Keeping in mind that both the nature of Telemetry data collected and our privacy policy have not changed, do you think that we need to reprompt our audience again if we drop the word anonymous from the opt-in message?

Comment 5

[Sid Stamm [:geekboy or :sstamm]]

Nah, I don't think we need to reprompt.  I feel precisely as Taras feels in comment 3.

Comment 6

[Lawrence Mandel [:lmandel] (use needinfo)]

Theo - Can you handle the update in this bug?

Comment 7

[Lawrence Mandel [:lmandel] (use needinfo)]

Just to state it explicitly, the message will be updated as follows:

telemetryPrompt = Will you help improve %1$S by sending information about performance, hardware, usage, and customizations to %2$S?

Comment 8

[Théo Chevalier]

Attachment: Patch

Screenshot in coming. (If needed)

Comment 9

[Théo Chevalier]

Attachment: Screenshot

Comment 10

[Lawrence Mandel [:lmandel] (use needinfo)]

Looks good...except of course that we won't show this notification on Nightly. :)

Comment 11

[Théo Chevalier]

(In reply to Lawrence Mandel [:lmandel] from comment #10)
> Looks good...except of course that we won't show this notification on
> Nightly. :)

Yeah... it reminds me something... :)

I think we can land it!

Comment 12

[Théo Chevalier]

Attachment: patch (UTF-8)

Comment 13

[:Gavin Sharp [email: [e-mail]]]

https://hg.mozilla.org/integration/mozilla-inbound/rev/f767da72d616

Comment 14

[Marco Bonardo [:mak]]

https://hg.mozilla.org/mozilla-central/rev/f767da72d616