Make Telemetry opt-in notification consistent with other Telemetry messaging

RESOLVED FIXED in mozilla14

Status

()

defect
RESOLVED FIXED
8 years ago
8 years ago

People

(Reporter: lmandel, Assigned: tchevalier)

Tracking

unspecified
mozilla14
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments, 1 obsolete attachment)

As discussed in bug 725407, the Telemetry opt-in notification message is not consistent with the wording that is being used in the opt-out notification message and about pages. Specifically, 

telemetryPrompt = Will you help improve %1$S by sending anonymous information about performance, hardware characteristics, feature usage, and browser customizations to %2$S?
 
telemetryOptOutPrompt = %1$S sends information about performance, hardware, usage and customizations back to %2$S to help improve %3$S.

There are two key differences:
1. opt-in
"performance, hardware characteristics, feature usage, and browser customizations"
opt-out
"performance, hardware, usage and customizations"

2. The opt-in message uses the word "anonymous".

We can likely update 1 without reprompting. Dropping the word anonymous may require a reprompt. I think we need to question the value of any change that requires us to reprompt our Telemetry opt-in population and risk reducing this already small group.
Update #1 is fine and doesn't need a reprompt.

We should not be using the word "anonymous". If we're currently using it, we should change that and reprompt.
We should not re-prompt unless we have a change of policy. It's not worth pissing off millions of users over language imperfections.
(In reply to Taras Glek (:taras) from comment #2)
> We should not re-prompt unless we have a change of policy. It's not worth
> pissing off millions of users over language imperfections.

Just to be clear. Personally I'm ok with changing the string and reprompting users who haven't opted for yes/no(ie to boost telemetry rates). I'm not ok with reprompting users who actively made a choice at this frequency.
Blocks: 731433
Tom/Sid - Keeping in mind that both the nature of Telemetry data collected and our privacy policy have not changed, do you think that we need to reprompt our audience again if we drop the word anonymous from the opt-in message?
Nah, I don't think we need to reprompt.  I feel precisely as Taras feels in comment 3.
Theo - Can you handle the update in this bug?
Just to state it explicitly, the message will be updated as follows:

telemetryPrompt = Will you help improve %1$S by sending information about performance, hardware, usage, and customizations to %2$S?
Posted patch Patch (obsolete) — Splinter Review
Screenshot in coming. (If needed)
Attachment #605834 - Flags: review?(gavin.sharp)
Attachment #605834 - Flags: review?(gavin.sharp) → review+
Looks good...except of course that we won't show this notification on Nightly. :)
(In reply to Lawrence Mandel [:lmandel] from comment #10)
> Looks good...except of course that we won't show this notification on
> Nightly. :)

Yeah... it reminds me something... :)

I think we can land it!
Posted patch patch (UTF-8)Splinter Review
Attachment #605834 - Attachment is obsolete: true
Assignee: nobody → theo.chevalier11
https://hg.mozilla.org/mozilla-central/rev/f767da72d616
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → FIXED
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