Closed Bug 738562 Opened 12 years ago Closed 12 years ago

Thunderbird 11 hangs frequently with 0 cpu

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Version:
11 Branch
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 733731

People

(Reporter: axel, Unassigned)

Details

(Keywords: hang, regression)

Attachments

(1 file)

analysis from safe mode
44.82 KB, text/plain
Details 
I'm using Thunderbird 11, and it hangs several times a day. Less often in safemode, but also.

Usually, I think it happens when I hover too long before actually clicking on an imap folder or so.

I didn't get the osx hang tool to pick up the tb process, but I've collected a few activity manager analysis logs, attaching the one from safe mode.

This was fine in 10.

about:support says:



  Application Basics

    Name: Thunderbird
    Version: 11.0
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0) Gecko/20120313 Thunderbird/11.0
    Profile Directory: Show in Finder
    Application Build ID: 20120313005909
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Crash Reports: about:crashes
    Memory Use: about:memory

  Mail and News Accounts
    account1:
      INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

    account2:
      INCOMING: account2, , (imap) imap.everyone.net:993, SSL, passwordCleartext
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, true
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, false
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, false
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, false
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, false
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, false

    account3:
      INCOMING: account3, , (nntp) news.mozilla.org:119, plain, passwordCleartext
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, true
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, false

    account5:
      INCOMING: account5, , (imap) imap.1und1.de:143, plain, passwordCleartext
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, true

    account6:
      INCOMING: account6, , (nntp) news.mozdev.org:119, plain, passwordCleartext
      OUTGOING: smtp.mozilla.org:465, SSL, passwordCleartext, true

  Extensions
    Add-on Compatibility Reporter, 1.1, true, compatibility@addons.mozilla.org
    Bugmail, 1.6.1, true, {32d96adf-23fc-403d-a1c8-e5cf6a019bee}
    DOM Inspector, 2.0.11, true, inspector@mozilla.org
    German Dictionary, 2.0.2, true, de-DE@dictionaries.addons.mozilla.org
    Lightning, 1.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    Mass Password Reset, 1.05, true, masspasswordreset@johnathan.nightingale
    Test Pilot for Thunderbird, 1.3.7, true, tbtestpilot@labs.mozilla.com
    Bugzilla Helper, 0.4.3, false, bugzilla-helper@forerunnerdesigns.com
    Thunderbird Conversations, 2.3.2, false, gconversation@xulforum.org

  Modified Preferences

    Name: Value

      accessibility.typeaheadfind.flashBar: 0
      extensions.checkCompatibility: false
      extensions.checkCompatibility.10.0: false
      extensions.checkCompatibility.10.0a: false
      extensions.checkCompatibility.11.0: false
      extensions.checkCompatibility.11.0a: false
      extensions.checkCompatibility.12.0: false
      extensions.checkCompatibility.12.0a: false
      extensions.checkCompatibility.3.0: false
      extensions.checkCompatibility.3.1: false
      extensions.checkCompatibility.3.1a: false
      extensions.checkCompatibility.3.1b: false
      extensions.checkCompatibility.3.1p: false
      extensions.checkCompatibility.3.1pre: false
      extensions.checkCompatibility.3.3: false
      extensions.checkCompatibility.3.3a: false
      extensions.checkCompatibility.3.3b: false
      extensions.checkCompatibility.3.3p: false
      extensions.checkCompatibility.3.3pre: false
      extensions.checkCompatibility.5.0: false
      extensions.checkCompatibility.5.0a: false
      extensions.checkCompatibility.5.0b: false
      extensions.checkCompatibility.5.0p: false
      extensions.checkCompatibility.5.0pre: false
      extensions.checkCompatibility.6.0: false
      extensions.checkCompatibility.6.0a: false
      extensions.checkCompatibility.7.0: false
      extensions.checkCompatibility.7.0a: false
      extensions.checkCompatibility.8.0: false
      extensions.checkCompatibility.8.0a: false
      extensions.checkCompatibility.9.0: false
      extensions.checkCompatibility.9.0a: false
      extensions.checkCompatibility.nightly: false
      extensions.lastAppVersion: 11.0
      mail.openMessageBehavior.version: 1
      mail.spotlight.firstRunDone: true
      network.cookie.prefsMigrated: true
      places.database.lastMaintenance: 1332326638
      places.history.expiration.transient_current_max_pages: 104858
      places.history.expiration.transient_optimal_database_size: 167772160
      print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
      print.print_bgcolor: false
      print.print_bgimages: false
      print.print_command:
      print.print_downloadfonts: false
      print.print_evenpages: true
      print.print_in_color: true
      print.print_margin_bottom: 0.5
      print.print_margin_left: 0.5
      print.print_margin_right: 0.5
      print.print_margin_top: 0.5
      print.print_oddpages: true
      print.print_orientation: 0
      print.print_page_delay: 50
      print.print_paper_data: 0
      print.print_paper_height: 11.00
      print.print_paper_size_type: 1
      print.print_paper_size_unit: 0
      print.print_paper_width: 8.50
      print.print_printer:
      print.print_reversed: false
      print.print_scaling: 1.00
      print.print_shrink_to_fit: true
      print.print_to_file: false
      print.print_unwriteable_margin_bottom: 57
      print.print_unwriteable_margin_left: 25
      print.print_unwriteable_margin_right: 25
      print.print_unwriteable_margin_top: 25
      security.disable_button.openCertManager: false
      security.OCSP.disable_button.managecrl: false

  Graphics

    Vendor ID: 10de
    Device ID: 0a29
    WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine -- 2.1 NVIDIA-1.6.40
    GPU Accelerated Windows: 0/1

  

I'll start testing earlybird now.
This could be 733731 - Axel is it better in 12/13 ?
I can confirm this bug on Thunderbird V11 on Windows XP Professional version 2002 service pack 2: I've just upgraded to Thunderbird 11 and it keeps hanging.

I wasn't able to understand when and why it happens, but it is very annoying.

Previous version never hanged.

Thanks
(In reply to Michele Michielin from comment #2)
> I can confirm this bug on Thunderbird V11 on Windows XP Professional version
> 2002 service pack 2: I've just upgraded to Thunderbird 11 and it keeps
> hanging.
> 
> I wasn't able to understand when and why it happens, but it is very annoying.
> 
> Previous version never hanged.
> 
> Thanks

UPDATE: it seems to me that it hangs when I switch folder by clicking on them. I have to close and re-open the application.
So probably it is connected to 733731...
try beta 2 please from http://www.mozilla.org/en-US/thunderbird/channel/ and report results
Severity: normal → critical
Keywords: hang
Whiteboard: dupeme
(In reply to Wayne Mery (:wsmwk) from comment #4)
> try beta 2 please from http://www.mozilla.org/en-US/thunderbird/channel/ and
> report results

Just installed beta 2, I'll try it for a while and let you know
(In reply to Wayne Mery (:wsmwk) from comment #4)
> try beta 2 please from http://www.mozilla.org/en-US/thunderbird/channel/ and
> report results

No failures up to now
I've been unaffected on EarlyBird for a few days now, too.
Severity: critical → normal
Version: 11 → 3.0
Severity: normal → critical
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → DUPLICATE
Version: 3.0 → 11
Whiteboard: dupeme
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