Closed Bug 747296 Opened 8 years ago Closed 8 years ago

FF 11.0 crashes on cityrail trip planner

Categories

(Core :: Plug-ins, defect, critical)

11 Branch
x86
Windows Vista
defect
Not set
critical

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: peter.horn, Unassigned)

References

()

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:11.0) Gecko/20100101 Firefox/11.0
Build ID: 20120312181643

Steps to reproduce:

www.cityrail.info -> 13100 trip planner. Enter 'central' and 'redfern' (or any two valid station names) in station textboxes, let everything else default, click 'view trip'


Actual results:

Results popup appeared momentarily (blank), then both FF windows closed. 
Crash report bp-9fc4d543-be5e-4410-904a-5b3142120420 submitted (I think).

Problem is reproducible, and occurs with addons disabled.
Previous versions of FF were OK.


Expected results:

Popup populated with a selection of possible trips.
I don't crash in 11.0 or Nightly using your STR.
Do you have the latest Flash version (see http://www.mozilla.org/plugincheck/)?
Does it happen in Safe Mode (see http://support.mozilla.org/kb/Safe%20Mode)?
Blocks: 693363
Severity: normal → critical
Crash Signature: [@ pr_FindSymbolInLib]
Component: Untriaged → Plug-ins
Keywords: crash
Product: Firefox → Core
QA Contact: untriaged → plugins
Plugincheck shows Flash up to date (11.2.202.233). As per original message, occurs in safe mode (addons disabled). Still occurs this morning. Is there any option for taking a dump/stack trace/whatever?
(In reply to Peter Horn from comment #2)
> As per original message, occurs in safe mode (addons disabled).
For the record, Safe Mode (Restart with Add-ons disabled menu item) disables extensions and themes, HW acceleration and some JS stuff. It doesn't disable plugins which are add-ons.

Does it happen with a new profile (see http://support.mozilla.org/kb/Managing-profiles)?
If no, can you provide as an attachment the about:support page of your original profile?
Peter ??


(In reply to Scoobidiver from comment #3)
> Does it happen with a new profile (see
> http://support.mozilla.org/kb/Managing-profiles)?
> If no, can you provide as an attachment the about:support page of your
> original profile?
Sorry for delay. I'd started investigating, then got overrun by auto-update and other things. I traced it to a particular chunk of javascript, presumably interacting with a plugin - WebDev?
New profile and safe mode didn't work.
The problem didn't occur on a virgin instal with no addons.

About FF13 or 14, the problem disappeared (I wasn't watching :)), so I'm happy for you to close this.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
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