748565 - Single new message causes multiple 'new message' notifications by pressing F5

Status: RESOLVED DUPLICATE of bug 748997

(Thunderbird :: Folder and Message Lists, defect)

Description

[Petr Vones]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

After upgrading from 11.0.1 to 12.0 I noticed following issue (on two computers):

Setup:
Three POP3 accounts targeted to Global Inbox, various subfolders under Inbox and many message fillters. All POP3 aacounts have 'Leave messages on the server' checked

Steps:
1. a new email is ready to be received
2. Press F5
3. a new email is received and properly moved to a subfolder using a message filter
4. Local Folders folder has blue color, the new message has bold text, new message tray icon is displayed
5. click on the new message to read it
6. Local Folders folder black color, message is marked as read, tray icon disappeared

still ok

7. Press F5 again (no new email is ready to be received)

Expected (11.0.1): nothing happens 

Actual: (in 12.0): Local Folders folder has blue color again and tray icon is displayed again, but no email is added or marked as unread in Inbox subfolders. Clicking on Local Folders makes it "unread" and the icon disappears.

Pressing the F5 again repeats the bug until Shift+F5 is pressed.

Reverting back to 11.0.1 on the machine helps.

Comment 1

[Petr Vones]

According the pop3 log no new message is received via POP3 in subsequent F5 refreshes causing those false notifications. The bug must be somewhere else. Is there any specific log name I should post ?

Using Shift+F5 instead of (F5 or Get New Messages toolbar button) never causes the bug.

I can reproduce it very easily by sending an email to yourself. It happens on two machines with slightly different setup (different message filters, otherwise the same setup).

Comment 2

[Petr Vones]

It is also reproducible in Safe mode without any addons.

Restarting TB 12.0 between steps 4 and 5 causes the bug to disappear. So it is not a corrupted persistent state.

Comment 3

[Petr Vones]

Additional observation. The bug is reproducible if the message has been processed by a message filter and moved to a subfolder only. If the message is not processed by any message filter (and delivered into root Inbox folder) the bug is not present.

Comment 4

[Christian Ascheberg]

same problem here

Comment 5

[Petr Vones]

The impact of the bug is even worse. When you use accidentally hit F5 to get all new messages and 'Check for new messages every N minutes' is enabled, these phantom new message notifications are reported by periodic account checking as well. 

I have also seen the worst case that a new message was *missing* in Inbox sub folder when received by periodic account checking (only the phantom notification had been fired). After Shift+F5 the new message finally appeared in Inbox sub folder. But I'm not able to reproduce this scenario.

This is way too annoying, especially the missing new message case. Unfortunately reverting back to 11.0.1 has some issues according release notes http://www.mozilla.org/en-US/thunderbird/12.0/releasenotes/

Comment 6

[Petr Vones]

Another error that might be related to this one. Activity Manager sometimes reports nonsenses like:

4294967295 messages downloaded
Local Folders

Comment 7

[Mark Banner (:standard8)]

This appears to be the same issue as bug 748997, so we'll track this there. There are test builds available on the bug to test that are the same as TB 12 with just a couple of changes.

If you believe this is different, please re-open asap and explain the issue with the builds given in that bug.

Thanks.