Opening email attachments blocks using any programs on my computer until opened

RESOLVED INCOMPLETE

Status

Thunderbird
General
--
major
RESOLVED INCOMPLETE
6 years ago
6 years ago

People

(Reporter: bludaufab, Unassigned)

Tracking

({perf})

11 Branch
x86
Windows XP

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

We were using the old version of Thunderbird 3.0 which was phased out so I tried to download the new version and am having multiple issues with attachments and zip files.


Actual results:

When I try to open attachments in an email (or save them), I can not use any programs on my computer until the attachment saves or opens which seems to take an excessive amount of time.

Comment 1

6 years ago
Hi bludaufab, 
which account type (POP? IMAP?) is this about, and which exact operating system (for example "Windows 7")?
Summary: attachments → Opening email attachments blocks using any programs on my computer until opened
(Reporter)

Comment 2

6 years ago
Pop I am fairly certain and Windows XP....If I need to revert back to the earlier version of Thunderbird can I?  Will that fix the problem?
You could but it's not supported anymore. Are you having an anti-virus that scans files when you open them ?
Keywords: perf

Comment 4

6 years ago
bludaufab, are you seeing the issue when using version 13?  Anything in tools | error console?

Comment 5

6 years ago
is thunderbird using or saving to network device?
and question in comment 3.
Severity: normal → major
Whiteboard: [closeme 2012-08-15]

Updated

6 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-08-15]
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