Closed Bug 758089 Opened 13 years ago Closed 11 years ago

problem updating on win7, Event Name: BEX

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
15 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: spowd, Unassigned)

References

(
URL
)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/15.0 Firefox/15.0a1 Build ID: 20120523030525 Steps to reproduce: when trying to Update Thunderbird15 Actual results: i Press APPLY UPDATE it will not restart an apply it. i get the error Problem signature: Problem Event Name: BEX Application Name: thunderbird.exe Application Version: 15.0.0.4526 Application Timestamp: 4fbccf2e Fault Module Name: xul.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4fbcce66 Exception Offset: 695fe1de Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 3081 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Expected results: it should APPLY UPDATE as Normal WITHOUT Error TB15 is up to date an still i get the error
This appears to be a problem with Data Execution Prevention with the Thunderbird binaries (thunderbird.exe. http://technet.microsoft.com/en-us/library/cc738483%28WS.10%29.aspx Application update just lays down the binaries provided and it is up to the creators of the binaries to verify that they work properly prior to distributing them with application update.
the method described in that webpage does not work for me :( i did Google it before i made this Bug. only way it'll actually UPDATE is if i close Thunderbird an then re-open it, it'll then apply the update. now i have only had this problem in TB15, TB14 an below work fine.
I'm seeing this error on x86_64 Windows 7 every time I exit Earlybird (currently 15.0.0.4552). It started happening when Earlybird finally updated yesterday after a few weeks of no updates. I did manage to get the update to run, but now I see this error every time I close the program, either through the window's close button or from the File -> Exit menu.
do this, seems to fix the problem Advance > General > ( untick - Submit Performance Data ) which should fix the problem
for information another user report a similar problem after TB16 update here: http://www.geckozone.org/forum/viewtopic.php?f=4&t=108848 Nom d’événement de problème: BEX Nom de l’application: thunderbird.exe Version de l’application: 16.0.1.4666 Horodatage de l’application: 50760aac Nom du module par défaut: MSVCR100.dll Version du module par défaut: 10.0.30319.1 Horodateur du module par défaut: 4ba1dbbe Décalage de l’exception: 0008ae6e Code de l’exception: c0000417 Données d’exception: 00000000 Version du système: 6.1.7601.2.1.0.256.48 Identificateur de paramètres régionaux: 1036 Information supplémentaire n° 1: 16fa Information supplémentaire n° 2: 16fa44319cae95c5abf61c03f51f728e Information supplémentaire n° 3: 6a7b Information supplémentaire n° 4: 6a7b616cbcf70fb00781e1cd403c179b
Component: General → Untriaged
I just got this same error after I upgraded thunderbird portable yesterday. I thought the update worked fine, but when I started it this morning, I got this error. what information is needed to fix or at least get more information? I am on x86_64 Windows 7 Problem signature: Problem Event Name: BEX Application Name: thunderbird.exe Application Version: 17.0.6.4877 Application Timestamp: 518c3ba7 Fault Module Name: MSVCR100.dll Fault Module Version: 10.0.30319.1 Fault Module Timestamp: 4ba1dbbe Exception Offset: 0008ae6e Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 16fa Additional Information 2: 16fa44319cae95c5abf61c03f51f728e Additional Information 3: 9eed Additional Information 4: 9eed5cf8c1edff86b8801c40f1002797 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
URL: http://www.geckozone.org/forum/viewto...
Severity: normal → critical
Summary: problem in BEX → problem updating on win7, Event Name: BEX
(thanks to Joe for remembering this) http://forums.mozillazine.org/viewtopic.php?f=29&t=2506289 suggests a workaround according to bug reports bug 763361/bug 753461, I think you should not be seeing these in TB17 nor TB15.
Ben is problem gone in current versions? (In reply to Wayne Mery (:wsmwk) from comment #7) > (thanks to Joe for remembering this) > > http://forums.mozillazine.org/viewtopic.php?f=29&t=2506289 suggests a > workaround > > according to bug reports bug 763361/bug 753461, I think you should not be > seeing these in TB17 nor TB15.
Flags: needinfo?(spowd)
Whiteboard: [closeme 2014-10-10]
I haven't seen it again since...... I'm currently on 24.6.0 and have had no problems updating.... doing another update now..... now at 31.1.2 seems to be fine....
Thanks for the update
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Flags: needinfo?(spowd)
Resolution: --- → WORKSFORME
Whiteboard: [closeme 2014-10-10]
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