763585 - Firefox crash @ igd10umd32 with NVIDIA/Intel GPUs

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[KLB]

Within the last few weeks, Firefox has started crashing for me on a regular basis. Using different profiles (including) new profiles makes no difference. Uninstalling and reinstalling Firefox makes no difference. Disabling hardware acceleration seems to resolve the problem.  I believe this is some sort of new conflict with my graphics card.

I am running a Lenovo ThinkPad W520 with an Intel HD Graphics Family and a NVIDIA Quadro 1000M video card. 

Here are a few crash report IDs from today:
bp-d712d95d-f5b9-4160-b7e9-51c6a2120611 6/11/20121:43 PM
bp-f66bc3a6-83ed-4790-ad68-2a3a02120611 6/11/20121:39 PM
bp-4fd2ec12-4435-4ce5-a1d4-263de2120611 6/11/20121:35 PM
bp-cad9fdd9-0c3c-4e12-8406-4c8d62120611 6/11/20121:31 PM

Comment 1

[Jorge Villalobos [:jorgev] (he/him)]

According to KLB, this is a regression on 13.

Marcia, is this a dupe?

Comment 2

[KLB]

Yes I think this could be a regression. Firefox started crashing constantly shortly after v13.0.

Over the past few weeks I had been having problems with Flash crashing the browser occasionally, but in the last few days I have been having problems even with the Flash plug-in disabled. Yesterday I couldn't even get Firefox to run except in safe mode even with all plugins and other add-ons disabled. 

I've had no more instances of Firefox crashing once I disabled hardware acceleration.  I could provide more crash report IDs if it would be helpful.

I don't believe I've had any video driver updates within the past couple of months and my system has been fully patched with all Windows and Lenovo updates for my system.

Kris Maglione (another AMO editor) was complaining about FF13 crashing on his Linux system today (possibly related ?).

Comment 3

[Scoobidiver (away)]

Does it happen in Nightly?

Comment 4

[KLB]

I don't know. I just updated Nightly and will see what happens.  This will be kind of hard to replicate in a timely manner since I don't know exactly what conditions trigger a crash.  

One quick observation with Nightly is that I'm seeing lots of display issues with menus.  When I open a menu from the menubar it flickers and menuitems disappear into a black void as the mouse is dragged along a menu list. It seems to be a graphics driver related issue.

Comment 5

[KLB]

I've been surfing news sites and sites with Flash content for about four hours now using Nightly with hardware acceleration enabled. I have not had any crashes (but this isn't conclusive). What I have noticed are some graphics issues.  As I mentioned above menulists (e.g. from the menubar and context menu) have all sorts of rendering issues including menuitems disappearing and being replaced by black voids. Also the HTML5 video at https://www.mozilla.org/en-US/mission/ only shows a white box while playing.  You can hear the audio but there is no picture.

So it seems that whatever the graphics card conflict is, Nightly still has the underlying problem, but is able to resist crashing.

Comment 6

[KLB]

Attachment: Example of HTML5 Video and context menu not displaying correctly in latest nightly.

Comment 7

[KLB]

Attachment: Example of tools menu not displaying correctly in latest nightly

Comment 8

[Scoobidiver (away)]

Please file a new bug for glitches.

Comment 9

[KLB]

Bug 764161 filled.

Comment 10

[Ben Turner (not reading bugmail, use the needinfo flag!)]

Today's nightly has started crashing for me within seconds of startup. Firefox is totally useless. I was quick enough to disable hardware acceleration before it crashed once and that fixes everything. Crash reports:

http://crash-stats.mozilla.com/report/index/bp-0e01998e-cdbf-4988-a90a-67d042120718
http://crash-stats.mozilla.com/report/index/bp-bca1cf71-ab23-4438-a3f6-452d42120718
http://crash-stats.mozilla.com/report/index/bp-3f33073b-881c-490d-8727-88b882120718
... and more.

I haven't done any windows updates or anything so I think something in the last day has made this way way worse. Anything I can do to help diagnose and fix this?

Comment 11

[Tetsuro Kato (tete)]

On "Top Crashers for Firefox 18.0 on Windows", I suspect that NVIDIA Optimus technology is related to most crashes in igd10umd32.dll.
https://crash-stats.mozilla.com/topcrasher/byos/Firefox/18.0/Windows/7/browser

Most of the above crashed processes loaded nvumdshim.dll. According to gfxWindowsPlatform::IsOptimus(), this means Optimus was used.

Comment 12

[u279076]

The last time this was reported was April 14, 2016 with Firefox 45.0.2. As a result I am closing this bug. Please reopen if you can still reproduce this with current builds.