76761 - Add help for Microsoft Internet Explorer users

Status: VERIFIED FIXED

(SeaMonkey :: Help Documentation, defect)

Description

[bobj]

IE has a Help menu entry: "For Netscape Users" which help new users
to migrate from Netscape to IE.

We should add a menu entry: "For IE Users" to help new users to
migrate from IE to Mozilla.

There is Netscape 4.5 info on home.netscape.com that could be used as a
starting point: http://home.netscape.com/browsers/using/ieusers/index.html

Comment 1

[Blake Ross]

--> Ian

Comment 2

[Kristi Fredrickson]

In addition to the link cited at the top of this bug, here's another URL with IE-
to-Netscape migration info: 
http://home.netscape.com/download/netscape_now.html

The Netscape 6.1 Help menu has been pared down to a leaner, more easily navigable 
list, and the initial screen of Help (rather than the Help menu) now provides 
pointers to key topics. This approach enables us to add information after UI 
freeze deadlines (we're changing content instead of UI) and makes it easier for 
customers to find the main help. (The mish-mash of items in the old Help menu 
obstructed "find-ability")

I believe this IE migration item should go on this 
new Help front page instead of adding an item to the browser help menu. 

Reassigning to Steve Rudman, who's working with UE to develop the Help front 
page, to determine the best place to fit the pointers to IE conversion info.

Comment 3

[Stephen Walker]

*** Bug 89906 has been marked as a duplicate of this bug. ***

Comment 4

[James Green]

*** Bug 94266 has been marked as a duplicate of this bug. ***

Comment 5

[rudman]

This is a Netscape bug, and doesn't belong in Bugzilla.

Plus, Mozilla is a developer's platform.

Comment 6

[Daniel Wang]

v

Comment 7

[bobj]

> This is a Netscape bug, and doesn't belong in Bugzilla.
Why is helping IE users migrate to Mozilla, a "Netscape bug"?

Comment 8

[Daniel Wang]

*** Bug 185291 has been marked as a duplicate of this bug. ***

Comment 9

[Daniel Wang]

*** Bug 141923 has been marked as a duplicate of this bug. ***

Comment 10

[Daniel Wang]

Reopen.

If you think Mozilla, despite being a development software, really
need end user documentation for converts, you might have a better
chance of getting this fixed if you start writing and posting docs

Comment 11

[Daniel Wang]

-> documentation:user component

Comment 12

[Daniel Wang]

Attachment: a starting point

my motto: write often, publish often :)

Comment 13

[Brant Gurganus]

I think some of the people at evangelmoz.mozdev.org are working on a New User
Wizard that could cover stuff like this.

From a recent message to the evangelmoz newsgroup:
Here tell me what you think:
____________________________________________________________________________
Introduction
Thank you for trying Mozilla. This Wizard is for new users to this suite. There
are most likely differences from your other browser/mail client and this wizard
is to help you start out.
To continue to Mozilla Lingo, click next. To start using and customizing Mozilla
right now, go ahead and click cancel. New users should take this Wizard though.
It's only like 4 pages.
____________________________________________________________________________
Mozilla Lingo
Mozilla has names for the same actions in other browsers. Most everything is
self explanitory but here is a list of some examples.

Favorites = Bookmarks
Refresh = Reload
Internet Options = Prefences
Copy Shortcut = copy link location (same with images)
Address Bar = URL Bar
skins = themes

Most everyhting else is called the same things.
Click next to go to Interface
_________________________________________________________________________
Interface
(picture of netscape 4 skin browser) The mozilla User Interface is easy to use
and see. You can download "themes" (skins) to change the colors, icons, and
shape the the interface. The Classic theme uses the Windows colors while the
modern theme uses it's own grey color that stands out.

The main tool bar contains the back, foward, reload, and stop buttons, URL Bar,
search and print buttons, and the throbber (loading animation)

The personal toolbar has a bookmarks button and other buttons you can put on or
off through Mozilla prefences.

The Side Bar is a convienent place to keep stuff like search, history, and
bookmarks.

The Tab Bar displays your tabs open. The close button closes the selected tab.

The Component Bar is like a quick launch for the other Mozilla features.

You can turn tool bars off by View > Show/Hide
____________________________________________________________________________
Importing

When you first start Mozilla, the bookmarks will have some Mozilla sites and a
Imported IE favorites Folder. If this folder is empty, do this:
 
Go into IE, File > Import and Export.  Export Favorites. Try to send it to
Mozilla but if that is dimmed, just click next. finish that wizard, then go to
Mozilla. Bookmarks > Manager Bookmarks. Click tools > import. Find the file
named Bookamrks, most likely in My Documents, and done.

If you want your mail settings in Mozilla Mail, go to tools, import, and go
through that wizard.
_______________________________________________________________________________
We hope you enjoy!

See if you like Mozilla as your browser. If you found a bug, you can try to
submit it to bugzilla. Be sure to go through prefences. first and set everyhting
the way you want it. The recommended settings are have google as your search
engine, everything in Tabbed Browsing checked, the first four checkboxed in
Advanced > scripts and unchecked, and piplining enabled.

Click Finish to begin using Mozilla.

Comment 14

[Daniel Wang]

fixed in Netscape 7.1 . Any possibility of this checked into Mozilla Help?

Comment 15

[Daniel Wang]

Comment on attachment 109381 [details]
a starting point

http://www.mozilla.org/docs/end-user/guide/get-started.html#migrate-msie

Comment 16

[Daniel Wang]

Attachment: "For Internet Explorer Users" taken from ns7.1 Help

for those who are too lazy to download netscape 7.1 to see what it has...

Comment 17

[R.J. Keller]

I'll post a patch for this bug if no one is currently working on it.

Comment 18

[Daniel Wang]

-> RJK

Comment 19

[R.J. Keller]

Attachment: Adds "For Internet Explorer Users..." To the Help Contents dialog.

This adds the appropriate items to the Help file.

Problem I'm having:
I added the IE Users HTML file to
mozilla\extensions\help\resources\locale\en-US but it is not being jar'ed with
the rest of the help files. Does anyone know the reason for this? I thought the
makefiles make all the files in the directory get jar'ed, but maybe I'm wrong.
Any help would be appreciated. I'm new to the way Mozilla handles chrome, so
sorry if this is something obvious.

Comment 20

[R.J. Keller]

Attachment: The help file to be added.

This is the help file that I've added that has been changed for Mozilla.
Apparently it won't be diff'ed with patch.

Comment 21

[Daniel Wang]

> AOL Instant Messenger(AIM)

??

> Pop-up Window Controls: Lets you allow or suppress
> both popup and popunder windows.

please expand to mention Cookie Manager and Image Manager

Comment 22

[R.J. Keller]

Attachment: "For IE Users" Help File

This is (currently) the final help to be checked in. I've triple checked for
errors and everything looks fine to me. If you find errors, tell me (as
always).

This attachment fixes problems Comment #21 said (Thanks for the feedback,
Daniel!). The final patch should be coming up soon.

Added the following from previous attachment:
 o Mozilla Keyboard Shortcuts
 o Importing Email from Outlook & Outlook Express

Comment 23

[R.J. Keller]

Attachment: "For IE Users" Help File (the real one!)

Attached wrong file. Sorry for the spam.

Comment 24

[Daniel Wang]

Robin, can you check this in?

> *Pop-up Window Controls*: Lets you allow or suppress both popup
> and popunder windows.

(bug 188159) link not working.

> *Sidebar*: Customize Mozilla with frequently accessed content
> and tools such as news, MapQuest^(TM), stock quotes, a calendar,
> and many other options.

MapQuest is a Netscape Network service. We might want to avoid
putting it there?

+ Have at your fingertips frequently accessed contents and tools,
+ such as news, search, horoscopes, and stock quotes.

> *Cookie Manager*: Lets you change what Mozilla will do when
> accepting cookies through it's support for the P3P Privacy
> standard.

its, not it's :-p
"P3P Privacy standard" -> "P3P privacy standard" with link

> *Mail & Newsgroups*: Conveniently manage all your Internet...
+ *Messenger* (Mail & Newsgroup): ...

> *ChatZilla*: Built-in IRC client that lets you easily
> communicate with people over the IRC communication protocol.

should we have this, since we don't have any Help file on Chatzilla?

+ *ChatZilla*: Built-in IRC client that lets you chat with
+ other people over IRC networks.

> Migrating from Microsoft Outlook or Outlook Express

-delete- notice you already have an import link up somewhere.

> You will notice that Internet Explorer and Mozilla...
+ Microsoft Internet Explorer and Mozilla...

Comment 25

[R.J. Keller]

Attachment: Patch 1.0

This is the patch that adds "For Internet Explorer" users to the Help menu in
Mozilla. Also, it adds "For Internet Explorer" help to the Help Menu (in Help
Contents and Help Index).

Comment 26

[R.J. Keller]

Attachment: "For IE Users" Help 2.0

Comment 27

[R.J. Keller]

Could someone review/check in this patch + help file?

Comment 28

[R.J. Keller]

> should we have this, since we don't have any Help file on Chatzilla?

I think we should since it is a major component of Mozilla. It's at least major
enough to be in the Window menu.

Comment 29

[R.J. Keller]

Moving the Product to Browser - Help so I can get review for this patch.

Comment 30

[Ian Oeschger (gone)]

Comment on attachment 128785 [details] [diff] [review]
Patch 1.0

r=oeschger. Nice! I assume the check-in includes the forieusers.html file
itself.

Comment 31

[R.J. Keller]

Yes, I'm not sure how to make diff add files :). It just wouldn't do it for me!

Comment 32

[R.J. Keller]

Could someone with CVS access check this in?

Comment 33

[R.J. Keller]

oeschger - could you check this in for me?

Comment 34

[Ian Oeschger (gone)]

R.J.--I am happy to check this in for you--got it all ready here--but you'll
need to get an sr for this as well. 

Changes to the UI, particularly ones that have been as UNunanimous and
high-level as this, definitely need full, general approval.

Comment 35

[Brian Ryner (not reading)]

Comment on attachment 128785 [details] [diff] [review]
Patch 1.0

I'm going to request that jag take a look at this, since he owns the UI module
for SeaMonkey.

Comment 36

[jag (Peter Annema)]

Comment on attachment 128785 [details] [diff] [review]
Patch 1.0

sr=jag

Comment 37

[Ian Oeschger (gone)]

Comment on attachment 128785 [details] [diff] [review]
Patch 1.0

can we get this in now for 1.5b?

Comment 38

[chris hofmann]

Comment on attachment 128785 [details] [diff] [review]
Patch 1.0

ok, get this baby in quick.. ;-)

1.5+

Comment 39

[Ian Oeschger (gone)]

thanks, chris. just checked this into the trunk

Comment 40

[R.J. Keller]

Great! I see this in a recent build I compiled. -> FIXED

Comment 41

[Daniel Wang]

v