Closed Bug 767706 Opened 12 years ago Closed 12 years ago

crash in captlib from Babylon Translation application

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
15 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: scoobidiver, Unassigned)

References

Details

(Keywords: crash, regression, Whiteboard: [startupcrash])

Crash Data

It's #52 top browser crasher in 15.0a2. It first appeared in 15.0a1/20120504122939. The regression range might be: http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=807403a04a6a&tochange=9ebf3dc839c5 Signature captlib.dll@0x23e7a More Reports Search UUID 4e30e709-0beb-4773-bd82-14cb62120622 Date Processed 2012-06-22 13:14:36 Uptime 0 Last Crash 1.2 weeks before submission Install Age 1.6 days since version was first installed. Install Time 2012-06-20 23:17:36 Product Firefox Version 15.0a2 Build ID 20120620042007 Release Channel aurora OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 30 stepping 5 Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN Crash Address 0x10023e7a Processor Notes WARNING: JSON file missing Add-ons EMCheckCompatibility False Total Virtual Memory 2147352576 Available Virtual Memory 1981960192 System Memory Use Percentage 37 Available Page File 5384957952 Available Physical Memory 2161999872 Frame Module Signature Source 0 captlib.dll captlib.dll@0x23e7a 1 @0x460057 2 ntdll.dll __RtlUserThreadStart 3 ntdll.dll LdrpAppendToForwarderList 4 ntdll.dll _RtlUserThreadStart 5 captlib.dll captlib.dll@0x23d4f 6 captlib.dll captlib.dll@0x23d4f More reports at: https://crash-stats.mozilla.com/report/list?signature=captlib.dll%400x23e7a
Adding two more signatures. I see some crashes in 16 beta 6, but it is still very early. Overall between the three signatures there are about 1700 crashes in the last week across all Firefox versions.
Crash Signature: [@ captlib.dll@0x23e7a] → [@ captlib.dll@0x23e7a] [@ captlib.dll@0x2424a] [@ captlib.dll@0x23e8a]
We fixed this issue a while ago. You should see a drop in this crash.
With combined signatures, it's #109 top browser crasher in 17.0.1. The latest version is unaffected but there might be something wrong with the update process. Here are correlations per module version on December 6: captlib.dll@0x23e7a|EXCEPTION_STACK_BUFFER_OVERRUN (20 crashes) 100% (20/20) vs. 1% (385/45641) captlib.dll 30% (6/20) vs. 0% (7/45641) 9.0.1.5 30% (6/20) vs. 0% (7/45641) 9.0.2.5 10% (2/20) vs. 0% (6/45641) 9.0.3.12 10% (2/20) vs. 0% (2/45641) 9.0.3.13 5% (1/20) vs. 0% (3/45641) 9.0.3.14 15% (3/20) vs. 0% (12/45641) 9.0.3.23 0% (0/20) vs. 0% (9/45641) 9.0.4.10 0% (0/20) vs. 0% (17/45641) 9.0.4.13 0% (0/20) vs. 0% (20/45641) 9.0.4.26 0% (0/20) vs. 0% (17/45641) 9.0.5.17 0% (0/20) vs. 0% (12/45641) 9.0.5.19 0% (0/20) vs. 0% (226/45641) 9.0.7.0
Crash Signature: [@ captlib.dll@0x23e7a] [@ captlib.dll@0x2424a] [@ captlib.dll@0x23e8a] → [@ captlib.dll@0x23e7a ] [@ captlib.dll@0x2424a ] [@ captlib.dll@0x23e8a ]
This issue existed on our old installations where we don't have auto-update abilities. We fixed the newer installations remotely and raised a pop-up message for the users that we couldn't auto-update, asking them to upgrade to our new version.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → WORKSFORME
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