There are startup crashes in Nightly, Aurora, Beta and Release from July 11, probably coincident with the release of a new version of Bkav antivirus. Signature _SEH_prolog4 More Reports Search UUID 80b1c3b7-f1a2-4f6d-bf3d-bfad62120712 Date Processed 2012-07-12 08:24:16 Uptime 3 Last Crash 31.2 minutes before submission Install Age 3 seconds since version was first installed. Install Time 2012-07-12 08:20:28 Product Firefox Version 16.0a1 Build ID 20120711030538 Release Channel nightly OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_STACK_OVERFLOW Crash Address 0x77392bb6 Processor Notes WARNING: JSON file missing Add-ons; This dump is too long and has triggered the automatic truncation routine EMCheckCompatibility False Total Virtual Memory 2147352576 Available Virtual Memory 2005241856 System Memory Use Percentage 56 Available Page File 913055744 Available Physical Memory 932360192 Frame Module Signature Source 0 ntdll.dll _SEH_prolog4 1 ntdll.dll RtlAllocateHeap 2 ntdll.dll RtlpDosPathNameToRelativeNtPathName_Ustr 3 ntdll.dll RtlDosPathNameToRelativeNtPathName_Ustr 4 ntdll.dll RtlDoesFileExists_UstrEx 5 ntdll.dll RtlDoesFileExists_UEx 6 ntdll.dll RtlULongMult 7 KERNELBASE.dll SearchPathW 8 xul.dll `anonymous namespace'::getFullPath toolkit/xre/nsWindowsDllBlocklist.cpp:270 9 xul.dll `anonymous namespace'::patched_LdrLoadDll toolkit/xre/nsWindowsDllBlocklist.cpp:426 10 KERNELBASE.dll FreeLibrary 11 kernel32.dll LoadLibraryW 12 BkavFirewallEngine.dll BkavFirewallEngine.dll@0xfed3 13 xul.dll `anonymous namespace'::patched_LdrLoadDll toolkit/xre/nsWindowsDllBlocklist.cpp:433 14 KERNELBASE.dll FreeLibrary ... More reports at: https://crash-stats.mozilla.com/report/list?signature=_SEH_prolog4
More reports also at: https://crash-stats.mozilla.com/report/list?signature=RtlpDosPathNameToRelativeNtPathName_Ustr+|+RtlDosPathNameToRelativeNtPathName_Ustr+|+RtlDoesFileExists_UstrEx+|+RtlDoesFileExists_UEx+|+NtdllDispatchHook_W
Crash Signature: [@ _SEH_prolog4] → [@ _SEH_prolog4] [@ RtlpDosPathNameToRelativeNtPathName_Ustr | RtlDosPathNameToRelativeNtPathName_Ustr | RtlDoesFileExists_UstrEx | RtlDoesFileExists_UEx | NtdllDispatchHook_W ]
This seems to be the same: https://crash-stats.mozilla.com/report/list?signature=RtlAllocateHeap%20%7C%20RtlpDosPathNameToRelativeNtPathName_Ustr%20%7C%20RtlDosPathNameToRelativeNtPathName_Ustr%20%7C%20RtlDoesFileExists_UstrEx%20%7C%20RtlDoesFileExists_UEx%20%7C%20NtdllDispatchHook_W At least it also appeared on 2012-07-11 first and on both 13 and 14, which matches the profile of the comment #1 signature exactly.
Crash Signature: [@ _SEH_prolog4] [@ RtlpDosPathNameToRelativeNtPathName_Ustr | RtlDosPathNameToRelativeNtPathName_Ustr | RtlDoesFileExists_UstrEx | RtlDoesFileExists_UEx | NtdllDispatchHook_W ] → [@ _SEH_prolog4] [@ RtlpDosPathNameToRelativeNtPathName_Ustr | RtlDosPathNameToRelativeNtPathName_Ustr | RtlDoesFileExists_UstrEx | RtlDoesFileExists_UEx | NtdllDispatchHook_W ] [@ RtlAllocateHeap | RtlpDosPathNameToRelativeNtPathName_Ustr | RtlD…
Marcia, those are low volume right now, but we should monitor if those rise further and if they do, start outreach or other actions.
The issue caused by a Bkav update is confirmed with this comment: "After updating Bkav antivirus software, I can't run firefox. Then I uninstall and install firefox 13 again but it is not working". Their English forum is down, so they can be contacted only on the Vietnamese forum: http://forum.bkav.com.vn/
Carrying over tracking nom from duped bug. As Alex says we will watch this one.
tracking-firefox14: --- → ?
http://www.bkav.com.vn/download-bkav-home & qawanted Based upon the lack of testing so far, the fact that this affects multiple versions, and the fact a blocklist addition would take some time, let's go to build with 14.0.1 now.
tracking-firefox14: ? → +
I sent a message to their contact email address.
Never mind, both addressed bounced :|
I have been trying to reproduce this problem using Fx14.0.1 and the latest versions of BkavPro and BkavHome. These come with a Bkav Site Advisor extension and plugin in Firefox. I haven't been able to find Bkav antivirus version 188.8.131.52. I have fiddled with the Firewall settings on the program, restarted the machine, I've done some general browsing, looked for some popular Vietnamese sites, and so on. I've also tried to upgrade the software, but I need a full paid license to upgrade the antivirus database. The program has an option to use the English interface, so once you download it, it should be no problem. I'll try a few other things.
It's a pure startup crash (uptime < 7 sec) so there are no STR to find. BkavFirewallEngine.dll is the DLL with version 184.108.40.206.
Once I installed BkavPro it prompted me to update my virus engine but it said I had to have a paid version to do that. Bkav SiteAdvisor 1.0 gets installed into addons on my machine, but I don't see BkavFirewallEngine.dll when I do a search on the machine.
(In reply to Marcia Knous [:marcia] from comment #12) > but I don't see BkavFirewallEngine.dll when I do a search on the machine. It might be part of the security suite, Bkav IS, not antivirus software, Bkav FE.
Summary: startup crash in `anonymous namespace'::getFullPath @ _SEH_prolog4 with Bkav antivirus 220.127.116.11 → startup crash in `anonymous namespace'::getFullPath @ _SEH_prolog4 with Bkav IS 18.104.22.168
This is actually a pretty low volume crasher from our read (not on the top crash list) - we've got bigger fish to fry right now. Untracking for 14/15.
tracking-firefox14: + → -
tracking-firefox15: + → -
Removing keyword since qa couldn't reproduce this crash. According to Socorro, current versions are still affected, but the volume is quite very low: https://crash-stats.mozilla.com/report/list?signature=_SEH_prolog4&product=Firefox&query_type=contains&range_unit=weeks&process_type=any&hang_type=any&date=2014-01-15+14%3A00%3A00&range_value=4#reports https://crash-stats.mozilla.com/query/?product=Firefox&version=ALL%3AALL&range_value=4&range_unit=weeks&date=01%2F15%2F2014+14%3A00%3A00&query_search=signature&query_type=contains&query=RtlpDosPathNameToRelativeNtPathName_Ustr+%7C+RtlDosPathNameToRelativeNtPathName_Ustr+%7C+RtlDoesFileExists_UstrEx+%7C+RtlDoesFileExists_UEx+%7C+NtdllDispatchHook_W&reason=&release_channels=&build_id=&process_type=any&hang_type=any https://crash-stats.mozilla.com/query/?product=Firefox&version=ALL%3AALL&range_value=4&range_unit=weeks&date=01%2F15%2F2014+14%3A00%3A00&query_search=signature&query_type=contains&query=RtlAllocateHeap+%7C+RtlpDosPathNameToRelativeNtPathName_Ustr+%7C+RtlDosPathNameToRelativeNtPathName_Ustr+%7C+RtlDoesFileExists_UstrEx+%7C+RtlDoesFileExists_UEx+%7C+NtdllDispatchHook_W&reason=&release_channels=&build_id=&process_type=any&hang_type=any
status-firefox27: --- → affected
status-firefox28: --- → affected
status-firefox29: --- → affected
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