776806 - Further changes to the IT Request Bugzilla form

Status: RESOLVED FIXED

(bugzilla.mozilla.org :: Extensions, defect)

Description

[:glob ✱]

Can you change the text of the first radio button? We received feedback that what we changed it to is confusing.

Instead of "Helpdesk Issue/Request" have it read "Desktop Issue/Request" instead.

Additionally, we are concerned that the "Any other issue" option may be people's default now that we are trying to redirect them to ServiceNow.  Can you edit the green text for that option as well?  Change it to include the green text for the first radio button, so that it will read something like:

System administration for the mozilla.org servers. Requests for Server Ops that don't fit in any of the other Server Ops components can go here.

Use Service Now to:
Request an LDAP/E-mail/etc. account
Desktop/Laptop/Printer/Phone/Tablet/License problem/order/request

Hopefully this isn't too much trouble.  Thank you!!

Comment 1

[:glob ✱]

note: this request is from clarissa, bug 774941 comment 9

Comment 2

[Dave Miller [:justdave]]

I was suggesting on IRC that people are used to the previous options that used to be there, and the most effective way for people to realize they have moved is to put the same options there that they're used to (i.e. put the original options back) but have the description text change to the Service Now link and description for both of them.

Also, some people have gotten used enough to the form that they don't look at those green descriptions.  Might be useful to repeat the information down below, in the area that the rest of the form disappeared from when they picked that option.

Comment 3

[Clarissa Sorenson [:CSO]]

Thank you for making a new bug for me!

All discuss Dave's comment with Tim Fairfield and get back to you.

Comment 4

[Clarissa Sorenson [:CSO]]

Tim says that the form has been needed to be updated for a year anyways, so we need to stick with the change as it is now. But thank you Dave - we understand where you are coming from.

Byron - can you go ahead and change the form to reflect my request above?

Comment 5

[Clarissa Sorenson [:CSO]]

Hey Byron,
Can we get an ETA on this? Thx

Comment 6

[David Lawrence [:dkl]]

Attachment: Patch to update itrequest form (v1)

Patch addressing change requests from comment 0.

dkl

Comment 7

[:glob ✱]

(In reply to Clarissa Sorenson [:CSO] from comment #5)
> Hey Byron,
> Can we get an ETA on this? Thx

changes to BMO are pushed weekly, early thursday.

Comment 8

[:glob ✱]

Comment on attachment 647054 [details] [diff] [review]
Patch to update itrequest form (v1)

r=glob

thanks dkl :)



note: due to another critical issue there may be an early push, so this change may land before thursday.

Comment 9

[David Lawrence [:dkl]]

Committing to: bzr+ssh://[e-mail]/bmo/4.0
modified extensions/BMO/template/en/default/bug/create/create-itrequest.html.tmpl
Committed revision 8256

Committing to: bzr+ssh://[e-mail]/bmo/4.2
modified extensions/BMO/template/en/default/bug/create/create-itrequest.html.tmpl
Committed revision 8268.

Comment 10

[Clarissa Sorenson [:CSO]]

THANK YOU!!