778899 - (tegra-032) tegra-032 problem tracking

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: CIDuty, task, P3)

Comment 1

[Armen [:armenzg]]

error.flg [Remote Device Error: Unable to properly remove /mnt/sdcard/tests] 

Remote re-image executed https://wiki.mozilla.org/ReleaseEngineering:How_To:Android_Tegras#Remote_format_an_SDCard

Comment 2

[[e-mail] (:bhearsum)]

This tegra took some jobs last week, and then stopped on the 25th.

Comment 3

[[e-mail] (:bhearsum)]

Back in production now.

Comment 4

[Justin Wood (:Callek)]

(In reply to Armen Zambrano G. [:armenzg] from comment #1)
> error.flg [Remote Device Error: Unable to properly remove /mnt/sdcard/tests] 
> 
> Remote re-image executed
> https://wiki.mozilla.org/ReleaseEngineering:How_To:
> Android_Tegras#Remote_format_an_SDCard

Again.

Comment 5

[Justin Wood (:Callek)]

...and to the next person, if this fails again, we want a proper reimage *AND* an SDCard swap:

Comment 6

[Justin Wood (:Callek)]

No jobs taken on this device for > a week (< 3 weeks)

Comment 7

[Justin Wood (:Callek)]

(mass change: filter on tegraCallek02reboot2013)

I just rebooted this device, hoping that many of the ones I'm doing tonight come back automatically. I'll check back in tomorrow to see if it did, if it does not I'll triage next step manually on a per-device basis.

---
Command I used (with a manual patch to the fabric script to allow this command)

(fabric)[jwood@dev-master01 fabric]$  python manage_foopies.py -j15 -f devices.json `for i in 021 032 036 039 046  048 061 064 066 067 071 074 079 081 082 083 084 088 093 104 106 108 115 116 118 129 152 154 164 168 169 174 179 182 184 187 189 200 207 217 223 228 234 248 255 264 270 277 285 290 294 295 297 298 300 302 304 305 306 307 308 309 310 311 312 314 315 316 319 320 321 322 323 324 325 326 328 329 330 331 332 333 335 336 337 338 339 340 341 342 343 345 346 347 348 349 350 354 355 356 358 359 360 361 362 363 364 365 367 368 369; do echo '-D' tegra-$i; done` reboot_tegra

The command does the reboot, one-at-a-time from the foopy the device is connected from. with one ssh connection per foopy

Comment 8

[Justin Wood (:Callek)]

now taking jobs

Comment 9

[John Hopkins (:jhopkins)]

Power cycled, waited a day.

error.flg: Remote Device Error: Unable to properly remove /mnt/sdcard/tests

SD card reformat successful:

$>exec newfs_msdos -F 32 /dev/block/vold/179:9
newfs_msdos: warning, /dev/block/vold/179:9 is not a character device
newfs_msdos: Skipping mount checks
/dev/block/vold/179:9: 15520000 sectors in 242500 FAT32 clusters (32768 bytes/cluster)
bps=512 spc=64 res=32 nft=2 mid=0xf0 spt=16 hds=4 hid=0 bsec=15523840 bspf=1895 rdcl=2 infs=1 bkbs=2
return code [0]
$>exec rebt
$>^]

Comment 10

[Jordan Lund (:jlund)]

reformat worked till the April 7th and then jobs stopped:

[[e-mail] builds]$ ./check.sh -t tegra-032
04/09/2014 13:56:17: INFO:  Tegra ID M    Tegra       CP    Slave :: Msg
2014-04-09 13:56:17,784  Tegra ID M    Tegra       CP    Slave :: Msg
04/09/2014 13:56:23: INFO: tegra-032 p    online   active  OFFLINE :: error.flg [Remote Device Error: Unable to properly remove /mnt/sdcard/tests]

watcher.log:
2115 04/09/2014 13:25:03: DEBUG: calling [ping -c 5 tegra-032]
2116 04/09/2014 13:25:07: INFO: Connecting to: tegra-032
2117 04/09/2014 13:25:07: INFO: INFO: attempting to create file /mnt/sdcard/writetest
2118 04/09/2014 13:25:08: INFO: INFO: updateSUT.py: We're running SUTAgentAndroid Version 1.20
2119 04/09/2014 13:25:08: INFO: INFO: Got expected SUTAgent version '1.20'
2120 04/09/2014 13:25:09: INFO: devroot /mnt/sdcard/tests
2121 04/09/2014 13:25:09: INFO: removeDir() returned [Deleting file(s) from /mnt/sdcard/tests
2122 Deleting file(s) from /mnt/sdcard/tests/webapps
2123 Deleting file(s) from /mnt/sdcard/tests/webapps/{6e9bd489-24b3-48a4-b368-e70e08cd6fa3}
2124     Unable to delete ╬^Pπ¢▒.#p¬
2125     Unable to delete ≤^Mv≡^Vk╥^V.╩^X
2126     Unable to delete δÿß8X·.╪"à
2127     Unable to delete ╞x│5j\æa.üüz
2128     Unable to delete ö\ó^A>√∙'.ó^N²
2129     Unable to delete .y}i
2130     Unable to delete δÿß8X.·╪"
2131     Unable to delete ö\ó^A>√∙'.ó^N²
2132     Unable to delete .y}i
2133     Unable to delete δÿß8X.·╪"
2134     Unable to delete ª╤ê.bö_
2135     Unable to delete ½²ä.■⌐R
2136     Unable to delete \uëhu╥½╚.╝e⌡
2137     Unable to delete SQ
2138 ¬^?^Z\S.^?├ê
2139     Unable to delete ¿z₧.ea┘
2140     Unable to delete δÿß8.X·╪
2141 Unable to delete directory /mnt/sdcard/tests/webapps/{6e9bd489-24b3-48a4-b368-e70e08cd6fa3}
2142 Unable to delete directory /mnt/sdcard/tests/webapps
2143 Unable to delete directory /mnt/sdcard/tests]
2144 04/09/2014 13:25:09: INFO: /builds/tegra-032/error.flg
2145 04/09/2014 13:25:39: INFO: verifyDevice: failing to cleanup device
2146 reconnecting socket
2147 removing file: /mnt/sdcard/writetest2148 Remote Device Error: Unable to properly remove /mnt/sdcard/tests

since this was just reformatted I will escalate to replacing of the sd card and re-imaging.

Comment 11

[Van Le [:van]]

sd card replaced, tegra flashed and reimaged.

[[e-mail]3 ~]$ telnet tegra-032.tegra.releng.scl3.mozilla.com 20701
Trying 10.26.85.21...
Connected to tegra-032.tegra.releng.scl3.mozilla.com.
Escape character is '^]'.
$>^]q

telnet> q
Connection closed.

Comment 12

[Release Engineering SlaveAPI Service]

Attempting SSH reboot...Failed.
Attempting PDU reboot...Failed.
Filed IT bug for reboot (bug 1010182)

Comment 13

[Van Le [:van]]

sd card replaced, tegra flashed and reimaged.

[[e-mail]3 ~]$ telnet tegra-032.tegra.releng.scl3.mozilla.com 20701
Trying 10.26.85.21...
Connected to tegra-032.tegra.releng.scl3.mozilla.com.
Escape character is '^]'.
$>^]q

telnet> q
Connection closed.