782706 - crash in browsemngr.dll bundled with Babylon

Status: RESOLVED FIXED

(Firefox :: Extension Compatibility, defect)

Description

[Marcia Knous [:marcia]]

This bug was filed from the Socorro interface and is 
report bp-ee6da21d-2cc8-4931-a725-20b682120811 .
=============================================================

Seen while looking at crash stats. https://crash-stats.mozilla.com/report/list?signature=browsemngr.dll@0x11a7e3. Affects beta but there are crashes in 14.0.1 as well.

All the comments seem to be in Japanese. Will hunt down the version in the correlation reports- so far 2.2.565.25 looks suspect, 
http://www.performersoft.com/software.php seems to be the company that makes the software.

Frame 	Module 	Signature 	Source
0 	KERNELBASE.dll 	RaiseException 	
1 	browsemngr.dll 	browsemngr.dll@0x11a7e3 	
2 	browsemngr.dll 	browsemngr.dll@0xb8ff 	
3 	browsemngr.dll 	browsemngr.dll@0x157a9 	
4 	browsemngr.dll 	browsemngr.dll@0x1570a 	
5 	browsemngr.dll 	browsemngr.dll@0xa320c 	
6 	kernel32.dll 	ConDllInitialize 	
7 	kernel32.dll 	_ResourceCallEnumLangRoutine 	
8 	browsemngr.dll 	browsemngr.dll@0xc74d 	
9 	browsemngr.dll 	browsemngr.dll@0x15e127 	
10 	browsemngr.dll 	browsemngr.dll@0xb9910 	
11 	browsemngr.dll 	browsemngr.dll@0x1617c7 	
12 	browsemngr.dll 	browsemngr.dll@0xa6a3f 	
13 	browsemngr.dll 	browsemngr.dll@0xa31bf 	
14 	browsemngr.dll 	browsemngr.dll@0xa371f 	
15 	browsemngr.dll 	browsemngr.dll@0xab4f 	
16 	browsemngr.dll 	browsemngr.dll@0x1edd5b 	
17 	browsemngr.dll 	browsemngr.dll@0x1edd5b 	
18 	browsemngr.dll 	browsemngr.dll@0x1edd5b 	
19 	browsemngr.dll 	browsemngr.dll@0x15eb1f 	
20 	browsemngr.dll 	browsemngr.dll@0x32eb6 	
21 	browsemngr.dll 	browsemngr.dll@0x1dd6a7 	
22 	xul.dll 	XPCCallContext::Init 	js/xpconnect/src/XPCCallContext.cpp:175
23 	xul.dll 	nsScriptSecurityManager::CheckPropertyAccessImpl 	caps/src/nsScriptSecurityManager.cpp:997

Comment 1

[Jorge Villalobos [:jorgev] (he/him)]

I tried contacting them through their site. I'll report back if I hear back from them.

Comment 2

[Marcia Knous [:marcia]]

This shows up on the explosive report today for 15, but is on other branches as well: https://crash-analysis.mozilla.com/rkaiser/2012-08-15/2012-08-15.firefox.15.explosiveness.html

Comment 3

[Scoobidiver (away)]

It's #45 top browser crasher in 14.0.1, #129 in 15.0b5, #45 in 16.0a2.

It's software bundled with Babylon that makes those applications hard to uninstall except in Windows Safe Mode with anti-malware software.

Here are some comments, sometimes translated in English by Google Translate:
"The homepage has become absolutely babylon search."
"Search babylon screen would be displayed on the start page."
"Firefox does not boot at all after you install the babylon."
"Adon babylon made the serious problem. We need you to cope with such a crash like this."
"Can no longer start. This could be caused by babylon."
"Babylon is installed automatically when you install software, Firefox does not boot after uninstall perhaps. I can not even boot in safe mode. We can not be started in Safe Mode → babylon re-install I have installed the latest version of the Firefox uninstall → start Firefox the babylon. Be due to add-ons. Naa trouble."
"We will not start again to uninstall babylontoolbar, reset the default from babylon to the home page of the browser, and then restart."
"Firefox will not start up was to uninstall babylon toolbar"
"Firefox was not able to start babylon is installed when you install the mouse gesture of Chrome."

See also http://www.explosiveknowledge.net/main/2012/08/19/browsemngr/#comment-407 and http://www.geckozone.org/forum/viewtopic.php?p=701604#p701604 (French).

Comment 4

[Jorge Villalobos [:jorgev] (he/him)]

We should check after the merge is bug 721264 helps reduce the incidence of this crash on Firefox 16. It's a different DLL, but maybe the block will eliminate the problem.

Comment 5

[Denis Rotnov]

Hi, All. Many thanks for report. Can you assign bug to me? We will investigate and fix it asap.

Comment 6

[Scoobidiver (away)]

Here are recent correlations:
  browsemngr.dll@0x11bc23|Unhandled C++ Exception (98 crashes)
    100% (98/98) vs.   1% (1138/85590) browsemngr.dll
        100% (98/98) vs.   1% (483/85590) 2.2.630.40

Comment 7

[Jorge Villalobos [:jorgev] (he/him)]

A Babylon update was recently released that should fix this problem. There should be noticeable decline in these crashes now or soon.

Comment 8

[Scoobidiver (away)]

(In reply to Jorge Villalobos [:jorgev] from comment #7)
> A Babylon update was recently released that should fix this problem. There
> should be noticeable decline in these crashes now or soon.
I don't think so because the latest version is affected:
  browsemngr.dll@0x121a03|Unhandled C++ Exception (29 crashes)
    100% (29/29) vs.   2% (3207/147487) browsemngr.dll
          0% (0/29) vs.   1% (740/147487) 2.2.565.25
          0% (0/29) vs.   0% (14/147487) 2.2.623.36
          0% (0/29) vs.   1% (1478/147487) 2.2.630.40
        100% (29/29) vs.   1% (975/147487) 2.2.643.41

Comment 9

[Alex Keybl [:akeybl]]

(In reply to Scoobidiver from comment #8)
> (In reply to Jorge Villalobos [:jorgev] from comment #7)
> > A Babylon update was recently released that should fix this problem. There
> > should be noticeable decline in these crashes now or soon.
> I don't think so because the latest version is affected:
>   browsemngr.dll@0x121a03|Unhandled C++ Exception (29 crashes)
>     100% (29/29) vs.   2% (3207/147487) browsemngr.dll
>           0% (0/29) vs.   1% (740/147487) 2.2.565.25
>           0% (0/29) vs.   0% (14/147487) 2.2.623.36
>           0% (0/29) vs.   1% (1478/147487) 2.2.630.40
>         100% (29/29) vs.   1% (975/147487) 2.2.643.41

The volume has dropped significantly though (now at #132 and #137).

Comment 10

[Jorge Villalobos [:jorgev] (he/him)]

Because of a new version of the DLL, or other reasons?

Comment 11

[Jorge Villalobos [:jorgev] (he/him)]

It seems like this was fixed with the last Babylon release. Please reopen if the crash rate increases again.

Comment 12

[Scoobidiver (away)]

It's #87 top browser crasher in 15.0.1 and #60 in 16.0b5.
The latest Babylon version doesn't fix it:
  browsemngr.dll@0x121a03|Unhandled C++ Exception (117 crashes)
    100% (117/117) vs.   3% (5946/172838) browsemngr.dll
          0% (0/117) vs.   0% (43/172838) 2.2.565.25
          0% (0/117) vs.   1% (917/172838) 2.2.630.40
        100% (117/117) vs.   3% (4986/172838) 2.2.643.41

Startup crashes caused by third-party software fluctuate depending on the tap flow and the evacuation hole size of the bathtub.

Comment 13

[Jorge Villalobos [:jorgev] (he/him)]

Can we get an update on crash stats? The Babylon people are saying that they should have dropped by now.

Comment 14

[Scoobidiver (away)]

Attachment: Correlations per Babylon module on Oct 15 and 16

(In reply to Jorge Villalobos [:jorgev] from comment #13)
> Can we get an update on crash stats? The Babylon people are saying that they
> should have dropped by now.
I don't see crashes in version 2.3.787.43 and above of browsemngr.dll.

Comment 15

[Jorge Villalobos [:jorgev] (he/him)]

Calling this fixed per comment #14.