Closed Bug 786076 Opened 7 years ago Closed 3 years ago

Firefox crash in igd10umd32 with Intel driver version 8.15.10.2342 and HD Graphics based on Sandy Bridge

Categories

(Core :: Graphics, defect, critical)

x86
Windows 8
defect
Not set
critical

Tracking

()

RESOLVED WORKSFORME
Tracking Status
firefox16 - ---

People

(Reporter: marcia, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, Whiteboard: [Win8] [platform-rel-Intel])

Crash Data

This bug was filed from the Socorro interface and is 
report bp-7d051055-2ab1-4bc6-b601-094592120827 .
============================================================= 
Seen while looking at Win 8 crash stats.  This one seems to be correlated to Intel HD Graphics 8.15.10.2342. Happens on Windows 7 as well in smaller volume. https://crash-stats.mozilla.com/report/list?signature=%20igd10umd32.dll@0xe33c1

Frame 	Module 	Signature 	Source
0 	igd10umd32.dll 	igd10umd32.dll@0xe33c1 	
1 	igd10umd32.dll 	igd10umd32.dll@0xf92cd 	
2 	igd10umd32.dll 	igd10umd32.dll@0xf9c57 	
3 	igd10umd32.dll 	igd10umd32.dll@0xe60d5 	
4 	igd10umd32.dll 	igd10umd32.dll@0xe1673 	
5 	igd10umd32.dll 	igd10umd32.dll@0x13b1f 	
6 	igd10umd32.dll 	igd10umd32.dll@0x13d21 	
7 	igd10umd32.dll 	igd10umd32.dll@0x62e6 	
8 	igd10umd32.dll 	igd10umd32.dll@0x24b7b 	
9 	igd10umd32.dll 	igd10umd32.dll@0x269c9
Device ids are 106, 116, 126, which are HD Graphics based on SandyBridge.

The current driver version is 8.15.10.2622 and the driver version released after 8.15.10.2342 is 8.15.10.2361.

IntelGMAX4500HD should be divide in two parts (see https://en.wikipedia.org/wiki/Comparison_of_Intel_graphics_processing_units#Intel_HD_Graphics).
Depends on: 706908
Summary: Firefox crash in igd10umd32 [Intel 8.15.10.2342] → Firefox crash in igd10umd32 with Intel driver version 8.15.10.2342 and HD Graphics based on Sandy Bridge
OS: Windows NT → Windows 8
(In reply to Scoobidiver from comment #1)
> Device ids are 106, 116, 126, which are HD Graphics based on SandyBridge.
> 
> The current driver version is 8.15.10.2622 and the driver version released
> after 8.15.10.2342 is 8.15.10.2361.
> 

not so, Scoobidiver.  shouldn't the "current" driver version be 8.15.10.2761 for SandyBridge Intel HD Graphics chipsets?  at least, that's the latest official version from Intel:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21476&lang=eng
(In reply to erpman1 from comment #2)
> not so, Scoobidiver.  shouldn't the "current" driver version be 8.15.10.2761
> for SandyBridge Intel HD Graphics chipsets? 
We try to ensure HW acceleration to most people, not only those who have the latest version when we have decided to blocklist.
one of the topcrashers for win8(https://crash-analysis.mozilla.com/chofmann/20120904/top-winNT-crashes-details.txt).Bas, can you please take a look or offer recommendation for reproducing this issue
Keywords: topcrash
After conversing with Bas on this, he seemed sure its not that big of an issue.Based on that we can untrack this for FF16 and revisit if its get's worse or have any other leads .
(In reply to bhavana bajaj [:bajaj] from comment #5)
> After conversing with Bas on this, he seemed sure its not that big of an
> issue.Based on that we can untrack this for FF16 and revisit if its get's
> worse or have any other leads .

Did we ever get the statistics with relation to this crash we discussed?
Bas below are the stats at my end , let us know how you want to go about this :

So looking at : https://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=igd10umd32.dll%400xe33c1&reason_type=contains&date=09%2F17%2F2012%2019%3A36%3A28&range_value=2&range_unit=weeks&hang_type=any&process_type=any&do_query=1&signature=igd10umd32.dll%400xe33c1

I think the population of users crashing on win7 is way less than on win8 for the same signature, hence i would say its more of a win8 issue .
Also I do not see this bug in top 100 crashes reported at https://crash-analysis.mozilla.com/chofmann/20120916/top-winNT-crashes-details.txt for win7 (6.1) but it in top 10 for win8 (6.2).
Let's retrack for FF17 if this ends up being a major issue once Win8 is released.
The downloaded graphics blocklist can be used at any time for every channels if the Win 8 release confirms it's a top crasher.
It's #26 top crasher for Windows 8 only in 17.0.
Keywords: topcrash
Blocks: 605779
Whiteboard: [Win8] → [Win8] [platform-rel-Intel]
platform-rel: --- → ?
platform-rel: ? → ---
I'm marking this bug as WORKSFORME as bug crashlog signature didn't appear from a long time (over half year) in Firefox.
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → WORKSFORME
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