Last Comment Bug 792046 - Improve the error message when failing to connect an XMPP/IRC account because of a broken certificate
: Improve the error message when failing to connect an XMPP/IRC account because...
Status: RESOLVED FIXED
:
Product: Thunderbird
Classification: Client Software
Component: Instant Messaging (show other bugs)
: Trunk
: All Android
: -- normal (vote)
: Thunderbird 18.0
Assigned To: Florian Quèze [:florian] [:flo]
:
:
Mentors:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2012-09-18 07:45 PDT by Florian Quèze [:florian] [:flo]
Modified: 2013-02-11 06:10 PST (History)
1 user (show)
See Also:
Crash Signature:
(edit)
QA Whiteboard:
Iteration: ---
Points: ---
fixed


Attachments
Patch (5.81 KB, patch)
2012-09-18 07:45 PDT, Florian Quèze [:florian] [:flo]
clokep: review+
standard8: approval‑comm‑aurora+
Details | Diff | Splinter Review

Description Florian Quèze [:florian] [:flo] 2012-09-18 07:45:48 PDT
Created attachment 662155 [details] [diff] [review]
Patch

We have received lots of confusing support requests for IM in Tb because when we fail to connect to an XMPP or IRC server that has a broken (or self-signed, or not satisfying NSS' requirements for any reason) certificate, we currently just display a generic and not really appropriate "The server closed the connection" error message.

The attached patch replaces this error message with an error message coming from NSS (so we don't need new localizable strings! :-)) for cases of invalid certificates.

(Note: the patch removes a string from chat/locales/en-US/irc.properties that wasn't used anyway. If the patch lands on aurora, I won't include that change there.)
Comment 1 Patrick Cloke [:clokep] 2012-09-18 07:56:26 PDT
Comment on attachment 662155 [details] [diff] [review]
Patch

I already gave my comments over IRC and they were fixed. :)
Comment 2 Patrick Cloke [:clokep] 2012-09-18 07:57:06 PDT
(Also, thanks for fixing this!)
Comment 4 Florian Quèze [:florian] [:flo] 2012-09-20 09:48:04 PDT
Comment on attachment 662155 [details] [diff] [review]
Patch

[Approval Request Comment]
User impact if declined: Confusing error message when attempting to connect through XMPP or IRC to a server with an invalid (self-signed, expired, or otherwise broken) SSL certificate. This is causing lots of support requests on Thunderbird 15.
Comment 5 Mark Banner (:standard8, limited time in Dec) 2012-10-05 08:55:04 PDT
Comment on attachment 662155 [details] [diff] [review]
Patch

I'd accept a patch without the l10n change though.
Comment 6 Mark Banner (:standard8, limited time in Dec) 2012-10-05 09:02:10 PDT
Comment on attachment 662155 [details] [diff] [review]
Patch

Ok, so as long as this lands without the l10n change, a=me
Comment 7 Florian Quèze [:florian] [:flo] 2012-10-05 11:22:02 PDT
https://hg.mozilla.org/releases/comm-aurora/rev/1ed0ef01d135

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