792703 - Thunderbird Crashes when attempting to forward an email

Status: RESOLVED DUPLICATE of bug 780908

(Thunderbird :: General, defect)

Description

[info]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120907231835

Steps to reproduce:

T-bird crashes swhen trying to forward an email. below is the crash report. Any help gratefully received.

Add-ons: [e-mail]:0.3.11,[e-mail]:3.4.1,[e-mail]:0.9.3,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0
BuildID: 20120827103323
CrashTime: 1348132771
EMCheckCompatibility: true
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1346832059
Notes: OpenGL: NVIDIA Corporation -- GeForce 6200/AGP/SSE2 -- 2.1.2 NVIDIA 295.40 -- texture_from_pixmap
xpcom_runtime_abort(###!!! ABORT: OOM: file /build/buildd/thunderbird-15.0+build1/mozilla/xpcom/string/src/nsTSubstring.cpp, line 348)
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 2868
StartupTime: 1348129949
Theme: classic/1.0
Throttleable: 1
Vendor: 
Version: 15.0

This report also contains technical information about the state of the application when it crashed.


Actual results:

It crashed


Expected results:

It shouldnt have crahsed

Comment 1

[:aceman]

Please post your crash ID.
Instructions for Thunderbird at https://support.mozillamessaging.com/en-US/kb/Mozilla-Crash-Reporter#w_viewing-crash-reports

Comment 2

[info]

UPDATE Heres a the crash report. I tried several time and it only seems to crash forwarding emails containing paypal info 

Add-ons: [e-mail]:0.3.11,[e-mail]:3.4.1,[e-mail]:0.9.3,{847b3a00-7ab1-11d4-8f02-006008948af5}:1.4.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0
BuildID: 20120827103323
CrashTime: 1348156196
EMCheckCompatibility: true
Email: [e-mail]
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1346832059
Notes: OpenGL: NVIDIA Corporation -- GeForce 6200/AGP/SSE2 -- 2.1.2 NVIDIA 295.40 -- texture_from_pixmap
WebGL? libGL.so.1? libGL.so.1+ GL Context? GL Context+ WebGL+ xpcom_runtime_abort(###!!! ABORT: OOM: file /build/buildd/thunderbird-15.0+build1/mozilla/xpcom/string/src/nsTSubstring.cpp, line 348)
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 23425
StartupTime: 1348142997
Theme: classic/1.0
Throttleable: 1
Vendor: 
Version: 15.0

Comment 3

[:aceman]

This is not the crash ID we need. Please use Help->Troubleshooting information, then click on about:crashes and paste here the crash ID number, starting with 'bp-'.

Comment 4

[info]

sorry. kinda new at this. http://crash-stats.mozilla.com/report/index/bp-203aebdf-ebc5-41eb-b565-e4b272120920

Thanks for your input

Comment 5

[:aceman]

Cool, and the link found another matching bug with this signature: bug 780908. And that one is fixed in Thunderbird 15.0.1. Can you update to it? Does your linux distro provide it?

Comment 6

[info]

Well. Therein lies another tale! I'm actually having both Update Manager and Ubuntu Software Centre crashing on launch as well. If I didnt know better I might suspect virus activity! I was trying to do the update through Terminal but without much success. I tried to post the issue through launchapd but IM still trying to navigate the labyrinth of wotsit keys, but failed there too :(