Closed Bug 795729 Opened 12 years ago Closed 11 years ago

Flash hang in F_1152915508 with RealPlayer Browser Record Plugin extension

Categories

(Plugins Graveyard :: RealPlayer (Real), defect)

Product:
Plugins Graveyard
Component:
RealPlayer (Real)
Version:
11.x
Platform:
All
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: feer56, Unassigned)

References

Details

(Keywords: hang)

Crash Data

Attachments

(2 files)

Flash Error Message.txt
483 bytes, text/plain
Details
about:support info
8.75 KB, text/plain
Details 
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120905151427

Steps to reproduce:

Was playing http://www.andkon.com/arcade/adventureaction/youdafarmer/, went through a few of the steps and then error message came up. 


Actual results:

Crash:
https://crash-stats.mozilla.com/report/index/0a0418e4-078f-42a8-b431-77b892120930
https://crash-stats.mozilla.com/report/index/4f877d22-c0f2-4a54-929e-b5e0a2120930

Adobe flash error message attached.
Crash Signature: hang | mozilla::plugins::PPluginScriptableObjectParent::CallHasProperty(mozilla::plugins::PPluginIdentifierParent*, bool*) hang | NtUserGetMessage | NtUserGetMessage | NtUserGetMessage | npswf32.dll@0x1af982
Flash 10.3 is only maintained with security updates.
Please update Flash to the latest version and report back if you have reliable steps to reproduce.
Crash Signature: hang | mozilla::plugins::PPluginScriptableObjectParent::CallHasProperty(mozilla::plugins::PPluginIdentifierParent*, bool*) hang | NtUserGetMessage | NtUserGetMessage | NtUserGetMessage | npswf32.dll@0x1af982
Updated to newest version and youtube and a lot of stuff stops working. Game is fine for now.
If you update your graphics driver (see http://www.intel.com/p/en_US/support), does it work?
If you disable Ring Central Call Center, does it work?
Component: Untriaged → Flash (Adobe)
Product: Firefox → Plugins
Version: 15 Branch → 11.x
WFM on the 10/02 Nightly:
Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:18.0) Gecko/18.0 Firefox/18.0

Feer56, does the crash also happen when Firefox is used with a clean profile?
http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Flags: needinfo?(feer56)
I'm sorry but I have not had the time to try the troubleshooting.

I use trying to upload photos on facebook and then I got a crash.
https://crash-stats.mozilla.com/report/index/b341ff78-2596-455c-8957-1197e2121019
https://crash-stats.mozilla.com/report/index/ff9681c5-37d1-4386-87ea-258942121019
Flags: needinfo?(feer56)
(In reply to Feer56 from comment #3)
> Updated and crash on Youtube.
> https://crash-stats.mozilla.com/report/index/a3e98983-53c7-40af-bc79-
> c08b42120930
This one is bug 777008.

(In reply to Feer56 from comment #6)
> I'm sorry but I have not had the time to try the troubleshooting.
If you don't have time to troubleshoot so that the problem get fixed in the new versions of Flash, don't file a bug and ask for a workaround in the Mozilla support forum.

> https://crash-stats.mozilla.com/report/index/ff9681c5-37d1-4386-87ea-
> 258942121019
It's another signature. This crash is caused by an interaction between RealPlayer and Flash. Check your plugin are up-to-date:
https://www.mozilla.org/plugincheck/

Please answer to comment 4 and comment 5.
Flags: needinfo?(feer56)
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
Checked plug-ins and updated Adobe Flash and Adobe Shockwave. 
Uninstalled RingCentral Call Controller

Also experienced another crash before doing the above:
https://crash-stats.mozilla.com/report/index/1ef5f491-67ac-4220-a31e-320092121020
https://crash-stats.mozilla.com/report/index/2129b22f-97cb-4c76-b402-9338d2121020

Will update if more crashes arise.
Status: RESOLVED → UNCONFIRMED
Flags: needinfo?(feer56)
Resolution: INCOMPLETE → ---
(In reply to Feer56 from comment #8)
> https://crash-stats.mozilla.com/report/index/2129b22f-97cb-4c76-b402-
> 9338d2121020
It's still caused by an interaction between RealPlayer and FlashPlayer.
Do you have reliable steps to reproduce?

You haven't updated your graphic drivers (here is another link: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration)
Severity: normal → critical
Crash Signature: [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________]
Flags: needinfo?(feer56)
Keywords: hang
Hardware: x86_64 → x86
I opened device manager and then to display adapters then to my intel graphics and launched the update and was told there was no update.
Flags: needinfo?(feer56)
Received message:

Product Detected 	Intel® HD Graphics
Current Driver Installed 	8.15.10.2086
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.
I have now successfully updated my graphics card. Will update if problem is gone.
Flags: needinfo?(feer56)
If you see this again, could you please run a nightly build? I have better plugin hang diagnostics for the nightly builds.
(In reply to Feer56 from comment #14)
> https://crash-stats.mozilla.com/report/index/c0b5892c-f7cc-41d6-ad62-
> d45992121027
Still caused by an interaction between RealPlayer Browser Record Plugin and Flash.
Blocks: 789379
Summary: Hang and Adobe Flash crash. Error message included. → Flash hang in F_1152915508 with RealPlayer Browser Record Plugin extension
Sorry for the late reply. I'm going to close this bug. I can't do anything bout Realplayer since I need it. Thanks!
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago → 11 years ago
Resolution: --- → WONTFIX
I don't understand why you don't want Mozilla or Adobe fix your issue.
Status: RESOLVED → REOPENED
Ever confirmed: true
Resolution: WONTFIX → ---
...or Real.
I thought it was my problem. I thought I had to stop using Real.
Please update your RealPlayer (current version is 16.0.0.282) and your FlashPlayer (current version is 11.6.602.171).
Plugin check shows Flash to be up to date.
Crash again: https://crash-stats.mozilla.com/report/index/8ab72e4b-1dd5-44f7-93e2-57fc52130620 

Gmail was opened and Youtube was beginning to open up.
Please report this with RealNetworks. If they trigger issues by hooking into Flash they should fix it and i don't think we should track this here.
Status: REOPENED → RESOLVED
Closed: 11 years ago → 11 years ago
Resolution: --- → INCOMPLETE
Resolution: INCOMPLETE → INVALID
added someone from real networks to this bug
asked qa to verify this as andrew has told me this is still happening
Status: RESOLVED → UNCONFIRMED
Ever confirmed: false
Keywords: qawanted
Hardware: x86 → All
Resolution: INVALID → ---
Adding latest crash report as David reopened. 
https://crash-stats.mozilla.com/report/index/043ce75c-b148-43d0-a1da-2d58d2130723
Component: Flash (Adobe) → RealPlayer (Real)
Attached file about:support info — 
Adding about:support page info as requested by juan
WFM with:
Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20130731 Firefox/25.0
Flash 11.8.800.94
RealDownloader Plugin 1.3.2.28
RealPlayer Download Plugin 16.0.2.32
RealPlayer(tm) G2 LiveConnectEnabled Plug-in 16.0.2.32
RealNetworks(tm) RealDownloader +
- PepperFlashVideoShim Plug-in 1.3.2.28
- Chrome Background Extension Plug-ins 1.3.2.28
- HTML5VideoShim Plug-in 1.3.2.28
Keywords: qawanted
Couldn't reproduce for over a month. Closing as WFM.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago → 11 years ago
Resolution: --- → WORKSFORME
Product: Plugins → Plugins Graveyard
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