802476 - Printing crashes with a local file.

Status: RESOLVED FIXED

(Core :: Graphics, defect)

Description

[Bryan Price]

Attachment: xref-ps.ps1.html

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:19.0) Gecko/19.0 Firefox/19.0
Build ID: 20121016030544

Steps to reproduce:

I have a local file that I'm trying to print on a Brother MFC-J430W.


Actual results:

I have created two different crashes.

https://crash-stats.mozilla.com/report/index/bp-0073e6af-e0c1-4b90-a605-901482121017

https://crash-stats.mozilla.com/report/index/bp-7d552d08-ccbc-4c97-9535-9497f2121017

Printer is a Brother MFC-J430W with I have a clue drivers.  I used to be able to find that stuff with a few clicks, and now... Maybe it's 1.0.5.5 driver version.  That might be for the scanner however. Version 4.0.114.4 of their ControlCenter4 software.  If that's any clue.


Expected results:

File should have completed printing, and I should not have had to restart Firefox.  Firefox 16.0.1 prints the file just fine.

I have included the file I was trying to print.  It's not top secret,

Comment 1

[Alice0775 White]

Regression window about crash(m-c)
Hang:
http://hg.mozilla.org/mozilla-central/rev/beee809b7ade
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/18.0 Firefox/18.0 ID:20121001030603
Crash:
http://hg.mozilla.org/mozilla-central/rev/74c6fc2c4ad1
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/18.0 Firefox/18.0 ID:20121001055618
Pushlog;
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=beee809b7ade&tochange=74c6fc2c4ad1

Regression window about crash(m-i)
Hang:
http://hg.mozilla.org/integration/mozilla-inbound/rev/d31d2479d685
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/18.0 Firefox/18.0 ID:20120928090335
Crash:
http://hg.mozilla.org/integration/mozilla-inbound/rev/eda2891c545b
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/18.0 Firefox/18.0 ID:20120928090936
Pushlog:
http://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=d31d2479d685&tochange=eda2891c545b

I think the above range does not express the cause of the crash...


Regression window about hang(m-c)
Works:
http://hg.mozilla.org/mozilla-central/rev/5faaa652594f
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a1) Gecko/20110915 Firefox/9.0a1 ID:20110915013748
Hang:
http://hg.mozilla.org/mozilla-central/rev/c6a405d01a1d
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a1) Gecko/20110915 Firefox/9.0a1 ID:20110915064148
Pushlog:
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=5faaa652594f&tochange=c6a405d01a1d

Regression window about hang(m-i)
Works:
http://hg.mozilla.org/integration/mozilla-inbound/rev/7e132eee5650
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a1) Gecko/20110914 Firefox/9.0a1 ID:20110914103830
Hang:
http://hg.mozilla.org/integration/mozilla-inbound/rev/c614dabf94e2
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a1) Gecko/20110914 Firefox/9.0a1 ID:20110914115129
Pushlog:
http://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=7e132eee5650&tochange=c614dabf94e2
Suspected:
fec42fae34a7	Adrian Johnson — Bug 454532. cairo: Print as Unicode. r=jrmuizel


This maybe related to Bug 717178.

Comment 2

[Jonathan Kew [:jfkthame]]

The stack makes this look suspiciously like a regression from bug 468568. :(

Comment 3

[Scoobidiver (away)]

(In reply to Jonathan Kew (:jfkthame) from comment #2)
> The stack makes this look suspiciously like a regression from bug 468568. :(
Based on crash stats, it first appeared in 18.0a1/20120923 while bug 468568 landed two builds earlier, so it makes sense.

Comment 4

[u285178]

Works for me when hardware acceleration is disabled. So it is more likely bug 717178 which has patches available.

Comment 5

[Alex Keybl [:akeybl]]

Leading theory is that this is bug 468568. Olli - can you take a look? Thanks!

Comment 6

[Olli Pettay [:smaug][[e-mail]]]

The crash is some font stuff, which I know nothing about.

Comment 7

[Olli Pettay [:smaug][[e-mail]]]

roc, Jonathan, could you look at this?
You changed the font handling in bug 468568 and in fact it is that code which is crashing.

Comment 8

[Robert O'Callahan (:roc) (email my personal email if necessary)]

Should be fixed on FF18 by patch landed in bug 717178.

Comment 9

[Robert Kaiser]

(In reply to Robert O'Callahan (:roc) (Mozilla Corporation) from comment #8)
> Should be fixed on FF18 by patch landed in bug 717178.

Do I read that bug wrong or did it land for 19 as well and this is fixed for 19 and 20 as well?

Comment 10

[Robert O'Callahan (:roc) (email my personal email if necessary)]

If you like

Comment 11

[Robert Kaiser]

(In reply to Robert O'Callahan (:roc) (Mozilla Corporation) from comment #10)
> If you like

I'd like a tracking-firefox19+ crash to be fixed, yes, but what I asked is if that is really the case or not. ;-)

Comment 12

[Bryan Price]

(In reply to Robert Kaiser (:[e-mail]) from comment #11)

> what I asked is
> if that is really the case or not. ;-)

Considering I just crashed twice trying to print a page, maybe we can't say that this is fixed.

https://crash-stats.mozilla.com/report/index/bp-a1b78ff2-f2dd-4cde-bb1c-f0b4f2121203

https://crash-stats.mozilla.com/report/index/bp-eb395e5c-164d-4deb-acf3-123d52121203

This might be related to me still running the 64-bit build, since I see a link to the 64-bit bug.

Comment 13

[Matthias Versen [:Matti]]

Bryan: That is a different crash (bug 719114) and has nothing to do with this report.

Comment 14

[Robert Kaiser]

So given what roc says, I'll just mark this as fixed by what landed in bug 717178.

Also, if you try to reproduce this, please do so on 32bit, as Windows 64bit support is only experimental and not supported for production.

Comment 15

[Cornel Ionce [:noni] [Hubs QA]]

Verified this issue on Windows 7 x32 and x64; FF 19b1 build ID: 20130109111322.

I don't see any crashes, but the printing stops at 73% and the browser hangs up, just like mentioned in issue: https://bugzilla.mozilla.org/show_bug.cgi?id=717178

Comment 16

[u279076]

(In reply to Cornel Ionce [QA] from comment #15)
> Verified this issue on Windows 7 x32 and x64; FF 19b1 build ID:
> 20130109111322.
> 
> I don't see any crashes, but the printing stops at 73% and the browser hangs
> up, just like mentioned in issue:
> https://bugzilla.mozilla.org/show_bug.cgi?id=717178

I would think that means this is VERIFIED FIXED but bug 717178 should be reopened, or a follow-up bug filed. Can someone in Engineering please advise?

Comment 17

[Robert O'Callahan (:roc) (email my personal email if necessary)]

The fix for bug 717178 landed on FF21, not 19. So it doesn't need to be reopened.

Comment 18

[u279076]

Thanks Robert. Marking this verified fixed for Firefox 19.

Comment 19

[Tracy Walker [:tracy]]

mass remove verifyme requests greater than 4 months old