900934 - Printing stops after a while, and browser hangs up

Status: RESOLVED WONTFIX

(Core :: Printing: Output, defect)

Description

[Petruta Horea [:phorea], Desktop QA]

+++ This bug was initially created as a clone of Bug #717178 +++

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Build ID: 20130729214632

On Firefox 17.0.8 esr printing process freezes at 96%.

Steps to reproduce:
1. Launch Firefox 17.0.8 esr
2. Open and print http://mozqa.com/data/firefox/awesome_bar/diff.txt

Expected results:
The entire document is printed. (75 pages of 75)

Actual results:
The progress bar stops at 96% and only 72 pages of 75 are printed.

Notes:
The issue is only reproducible on Win 7 and Win 8.
Not reproducible on Mac OS X and Ubuntu.
Issue reproduces also on Firefox 10.0.1 esr and 17.0.1 esr and non reproducible on the latest Firefox 23RC.

Comment 1

[Loic]

After various issues (crash, hang, printing eoor) with bad builds, the working range is:
bad=2013-01-07
good=2013-01-08
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=605ae260b7c8&tochange=dccab70d8554

Fixed by:
Cameron McCormack — Bug 818626 - More debugging for crashes at the end of printing. r=roc

So maybe the patch for bug 818626 should be backported into FF ESR too.

Comment 2

[Lukas Blakk [:lsblakk] use ?needinfo]

We don't take non-security fixes into the ESR unless there's an exceptional amount of user feedback - this doesn't appear to fit that bill for consideration, users of the ESR channel will have ESR24 coming out in a couple of weeks to migrate to that should not have this issue.

Comment 3

[Cameron McCormack (:heycam)]

Sorry for missing the needinfo here.

It's odd that the crash notes debugging would cause a hang.  (Maybe the large print job causes a lot of output to be added to the crash notes and that somehow causes the hang?)

But I think Lukas is right; if ESR24 is coming out in a couple of weeks, where the crash note debugging has already been removed, then it's probably not worth making a new ESR17 release.