807675 - Friends in the Social sidebar are sometimes marked as offline without actually going offline

Status: RESOLVED WONTFIX

(Firefox Graveyard :: SocialAPI: Providers, defect)

Description

[Ioana (away)]

Mozilla/5.0 (X11; Linux i686; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121031065642

STR:
1. Go to http://www.facebook.com/about/messenger-for-firefox and click Turn On.
2. Log into Facebook.
3. Use the SocialAPI while browsing through a website (I used facebook.com, google.com, and gmail.com).

After a while, a friend that I had in the sidebar was marked as offline for chatting although he didn't go offline.

I also tried this with a test account that I had logged into Facebook on another browser on the same machine and the issue reproduced. It is intermittent though, so I can't reproduce it at all times.

After waiting for about 15-30 minutes, the friends went back online - again without actually doing anything.

Comment 1

[Simona Badau, Desktop QA]

Attachment: Screenshot1

Comment 2

[Simona Badau, Desktop QA]

Attachment: Screenshot2

Comment 3

[Simona Badau, Desktop QA]

I've also seen this but with the difference that the status availability from the sidebar is not the same with the one from the chat window.

Until now I saw the following inconsistencies between the sidebar and the chat window:
- the user is online in the sidebar but does not has the green dot in the chat window
- the user is logged from the mobile in the sidebar but has the green dot in the chat window (or the other way around)

Please see the attached screenshots.

Comment 4

[BMO Automation]

SocialAPI was removed from Firefox 57 and is no longer available in any current release.