812959 - Add text to the enter_bug page when the Bugzilla product is selected referring to the bugzilla.mozilla.org product for site-specific issues

Status: RESOLVED FIXED

(bugzilla.mozilla.org :: General, defect)

Description

[Dave Miller [:justdave]]

The Bugzilla project has been noticing a marked increase in misfiled bugs in the Bugzilla product in Bugzilla recently for administrative issues that are specific to bugzilla.mozilla.org (permission requests, product and component changes, account changes, etc), and thus should be filed in the bugzilla.mozilla.org product instead.

The majority of these bugs seem to be getting filed by people who have been (relatively) recently hired by Mozilla.

One possibility would be to make sure this gets pointed out in new hire orientations (/cc csorenson)

It probably wouldn't hurt to add something about it to the top of the enter_bug page when the Bugzilla product is chosen, though.

I'm open to suggestions about how to word it though.  IIRC we *used* to have a big red stop sign on there in a box offering links to more appropriate products for certain types of bugs.  Maybe it's time to bring that back.

Comment 1

[:glob ✱]

(In reply to Dave Miller [:justdave] from comment #0)
> One possibility would be to make sure this gets pointed out in new hire
> orientations (/cc csorenson)

++

> It probably wouldn't hurt to add something about it to the top of the
> enter_bug page when the Bugzilla product is chosen, though.
> 
> I'm open to suggestions about how to word it though.  IIRC we *used* to have
> a big red stop sign on there in a box offering links to more appropriate
> products for certain types of bugs.  Maybe it's time to bring that back.

we could use the wording from the product description:

note: This is not the place to request configuration changes to this installation of Bugzilla (bugzilla.mozilla.org). File such changes under the appropriate component in the bugzilla.mozilla.org product.

Comment 2

[Dave Miller [:justdave]]

Yeah, we might want to update that to mention permissions and account changes, too.

note: This is not the place to request configuration, permission, or account changes to this installation of Bugzilla (bugzilla.mozilla.org). File such changes under the appropriate component in the bugzilla.mozilla.org product.

Comment 3

[Frédéric Buclin]

I would suggest to only display this warning if the reporter has a @mozilla.com email address. I think 90% of mistakes are done by users with such email addresses. No need to warn other users for now.

[% IF user.login.search("\@mozilla\.com$") %]
  I don't know why, but I'm pretty sure you are going to do something wrong in the next two minutes. :)
[% END %]

Comment 4

[:glob ✱]

(In reply to Frédéric Buclin from comment #3)
> I would suggest to only display this warning if the reporter has a
> @mozilla.com email address.

i think that's fair enough; except we'd be wanting to check for membership of the mozilla-corporation group instead of relying on an email match.

Comment 5

[:glob ✱]

Attachment: patch v1

Comment 6

[:glob ✱]

Attachment: screenshot

Comment 7

[Frédéric Buclin]

I would add a red border or even a red background, else I'm pretty sure MoCo employees will ignore it. You could maybe start the message with (in bold): "Dear Mozilla employee,..." to make it even more obvious that this message is really addressed to them.

Comment 8

[Dave Miller [:justdave]]

+1 to "Mozilla employees:" in bold or red text in front of it.

Might even bring back the stop sign icon. :)

Comment 9

[:glob ✱]

Comment on attachment 683131 [details] [diff] [review]
patch v1

i'll do an updated patch with the new wording.

i'm not a fan of red backgrounds or text -- i think an icon would draw attention to it in a nicer way.

Comment 10

[:glob ✱]

Attachment: screenshot v2

Comment 11

[:glob ✱]

Attachment: patch v2

Comment 12

[Reed Loden [:reed]]

Comment on attachment 683216 [details] [diff] [review]
patch v2

>+[% IF product.name == 'Bugzilla' && user.in_group('mozilla-corporation') %]

Also check in_group('mozilla-foundation'), please. I assume the 'mozilla-messaging' group is dead, so no need for it either?

Comment 13

[:glob ✱]

(In reply to Reed Loden [:reed] from comment #12)
> Also check in_group('mozilla-foundation'), please. I assume the
> 'mozilla-messaging' group is dead, so no need for it either?

good catch; will fix on commit.
yes, as far as i'm aware, mozilla-messaging is dead.

Comment 14

[David Lawrence [:dkl]]

Comment on attachment 683216 [details] [diff] [review]
patch v2

Looks good to me with the group fix on checkin. r=dkl

Comment 15

[:glob ✱]

Committing to: bzr+ssh://[e-mail]/bmo/4.0/
modified extensions/BMO/template/en/default/bug/create/user-message.html.tmpl
added extensions/BMO/web/images/sign_warning.png
modified skins/custom/create_bug.css
Committed revision 8395.

Committing to: bzr+ssh://[e-mail]/bmo/4.2/
modified extensions/BMO/template/en/default/bug/create/user-message.html.tmpl
added extensions/BMO/web/images/sign_warning.png
modified skins/custom/create_bug.css
Committed revision 8421.