813572 - New tab is not added to the tabs strip (with 4shared.com Community Toolbar, IncrediMail MediaBar 2 Community Toolbar)

Status: RESOLVED WORKSFORME

(WebExtensions :: General, defect)

Description

[Mihaela Velimiroviciu (:mihaelav)]

Mozilla/5.0 (X11; Linux i686; rv:17.0) Gecko/17.0 Firefox/17.0 RCbuild2

Having some addons installed (like 4shared.com Community Toolbar, IncrediMail MediaBar 2 Community Toolbar) causes new tabs to not display when opened using the + button.

Reproducible: intermittent (3 out of 10)

Steps:
1. Install 4shared.com Community Toolbar or IncrediMail MediaBar 2 Community Toolbar add-on (http://downloadmytoolbar.com/4shared/LP/download.html, http://incredimailmediabar2.ourtoolbar.com/ )
2. Open some tabs (more than the tabs strip allows)
3. Close some tabs randomy and open new ones using the "+" (new tab) button

Expected result: all tabs opened are displayed in the tab strip

Actual result: sometimes, the new tabs are not displayed in the tab strip (although they are open). Restarting Firefox (with restoring previous session option selected) makes them show in the tab strip

Comment 1

[u279076]

Does this reproduce in any other Firefox builds?

Comment 2

[Mihaela Velimiroviciu (:mihaelav)]

I tried on 16.0.2 but I didn't reproduce (not sure if because of the intermittence  or it is not affected, though). Will update with new results when available.

Comment 3

[u279076]

Mihaela, any update here? It would be worth noting if any errors appear in Error Console when this problem occurs.

Comment 4

[Mihaela Velimiroviciu (:mihaelav)]

Timestamp: 11/27/2012 10:07:00 AM
Error: TypeError: BcApiObj is undefined
Source File: http://api.conduit.com/BrowserCompApi.js
Line: 314

Comment 5

[Mihaela Velimiroviciu (:mihaelav)]

(In reply to Anthony Hughes, Mozilla QA (:ashughes) from comment #3)
> Mihaela, any update here? It would be worth noting if any errors appear in
> Error Console when this problem occurs.

Ignore previous comment, it was submitted by mistake.

Having 4shared.com Community toolbar 3.5.1.0 installed, I reproduced the issue again. In error console I got the following errors:

Timestamp: 11/27/2012 10:30:50 AM
Error: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsITypeAheadFind.setDocShell]
Source File: chrome://browser/content/tabbrowser.xml
Line: 886

Timestamp: 11/27/2012 10:30:50 AM
Error: TypeError: BcApiObj is undefined
Source File: http://api.conduit.com/BrowserCompApi.js
Line: 338

Closing Firefox (from the X button) afterwards leaves the process running in background (bug 813563).

Comment 6

[Mihaela Velimiroviciu (:mihaelav)]

Mozilla/5.0 (X11; Linux i686; rv:20.0) Gecko/20.0 Firefox/20.0

On latest Nightly, the issue is reproducible without having those error messages in the error console, but other error appears:

Timestamp: 11/27/2012 11:43:19 AM
Error: TypeError: oToolbarManager_CT2233703.data.componentsIds is null
Source File: chrome://4shared.com/content/ctoolbar.js
Line: 7956

After a browser restart, the following errors appear:

Timestamp: 11/27/2012 12:00:26 PM
Error: TypeError: oToolbarManager_CT2233703.data.componentsIds is null
Source File: chrome://4shared.com/content/ctoolbar.js
Line: 7956

Timestamp: 11/27/2012 12:00:27 PM
Error: Error: Permission denied to access property 'isSupportedFunction'
Source File: http://api.conduit.com/BrowserCompApi.js
Line: 2292

Timestamp: 11/27/2012 12:00:38 PM
Error: TypeError: BcApiObj is undefined
Source File: http://api.conduit.com/BrowserCompApi.js
Line: 338
(this error message appears several times)

Timestamp: 11/27/2012 12:00:42 PM
Error: TypeError: apiObj.logUrl is not a function
Source File: file:////home/mihaelavelimiroviciu/.mozilla/firefox/8qr533lw.nn/CT2233703/Dialogs/DialogsAPI.js
Line: 109

Comment 7

[Jorge Villalobos [:jorgev] (he/him)]

Adding some Conduit contacts who might be able to help here.

Comment 8

[u279076]

(In reply to Jorge Villalobos [:jorgev] from comment #7)
> Adding some Conduit contacts who might be able to help here.

Can you please add them to bug 813563 as well?

Comment 9

[Shiran Conduit]

Hi,
My name is Shiran and I'm from the support team in Conduit. 

Just to clear something, are we talking only on Linux OS?

Comment 10

[Mihaela Velimiroviciu (:mihaelav)]

(In reply to Shiran Conduit from comment #9)
> Hi,
> My name is Shiran and I'm from the support team in Conduit. 
> 
> Just to clear something, are we talking only on Linux OS?

I haven't been able to reproduce on Windows (7) so far. 
On Mac (10.7.5), installing the add-on (4shared community toolbar) makes Firefox unusable (cannot interact with the window). This seems to happen because of the "Congratulations" pop-up which appears but is not displayed entirely so you cannot dismiss it, nor use Firefox.

Comment 11

[Shiran Conduit]

Hi,
we uploaded a new supported version for Firefox 17. the toolbar version is 3.16.0.3
please let me know if issue still reproduced.

Thanks

Comment 12

[u279076]

(In reply to Shiran Conduit from comment #11)
> We uploaded a new supported version for Firefox 17. the toolbar version is
> 3.16.0.3. Please let me know if issue still reproduced.

Mihaela, please confirm if this issue reproduces with the new toolbar.

Comment 13

[Mihaela Velimiroviciu (:mihaelav)]

Mozilla/5.0 (X11; Linux i686; rv:17.0) Gecko/20100101 Firefox/17.0 17.0.5ESR
Mozilla/5.0 (X11; Linux i686; rv:20.0) Gecko/20100101 Firefox/20.0 RC
4shared.com Community Toolbar 3.18.0.7

I could not reproduce the issue on the above environments.

Comment 14

[u279076]

Thanks Mihaela. I think this bug can be marked RESOLVED WORKSFORME since the latest version of the add-on does not exhibit this bug.