Closed Bug 818031 Opened 8 years ago Closed 8 years ago
Crashes every time I try to type a new email message - new thunderbird 10
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.95 Safari/537.11 Steps to reproduce: I clicked to write a new message then began typing when the message window popped up. Actual results: Thunderbird crashed and a crash report came up. I tried over 10 times restarting and every time I try to type a new message, it crashes. Expected results: It should have allowed me type a message and send it.
Can you post the identifier(s) of one or more crash reports that were submitted? You can find those in Help > Troubleshooting Information, then click on the "about:crashes" link. Does the same happen after Help > Restart with Add-ons Disabled? Also, you state "Thunderbird 10" in the summary - is this a typo (current version is 17.0) or are you using an ESR 10.0.x enterprise version?
reporter... (In reply to rsx11m from comment #1) > Can you post the identifier(s) of one or more crash reports that were > submitted? You can find those in Help > Troubleshooting Information, then > click on the "about:crashes" link. > > Does the same happen after Help > Restart with Add-ons Disabled? > > Also, you state "Thunderbird 10" in the summary - is this a typo (current > version is 17.0) or are you using an ESR 10.0.x enterprise version? rxs11m, crashreportid = This keyword is added to bugs that HAVE a crash report ID (emphasis added)
jwright, see https://support.mozillamessaging.com/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Here's the crash report info: Submitted Crash Reports Report ID Date Submitted bp-9e9b1ad1-3478-4664-a174-c8bd4212112111/21/20129:59 AMbp-913abab9-de6b-4e22-b0da-51d99212112111/21/20129:42 AMbp-45385186-aac5-4b76-8905-b763e212112111/21/20129:40 AMbp-8afd0f46-3bc0-43a3-bb0a-fdcda212112111/21/20129:40 AMbp-1491f5d8-d816-43b6-aff2-45288212112111/21/20128:34 AMbp-a41141b1-1901-4a27-9550-a8012212112111/21/20128:24 AMbp-08eaa154-dbd6-4294-b186-13b07212112111/21/20128:19 AMbp-b16d1aa8-7c23-4a93-8241-ef65a212112011/20/20125:32 PMbp-7371ab7d-99b3-4f27-9301-6c172212112011/20/20123:47 PMbp-1afbab69-d4d8-490f-a4c7-6a2dc212112011/20/20121:51 PMbp-c087f269-fd06-488e-98f0-9bcae212112011/20/20121:50 PMbp-9d91a0ee-4eea-4f27-9dee-fcec9212112011/20/20121:50 PMbp-69b3c080-0153-4884-86a1-d6b36212112011/20/20121:48 PMbp-8c9d8dcf-6fc4-46c7-bbc8-89e90212112011/20/20121:43 PMbp-68a14dd5-f6c7-4698-9f3d-2db60212112011/20/20121:42 PM (In reply to Wayne Mery (:wsmwk) from comment #3) > jwright, see > https://support.mozillamessaging.com/en-US/kb/mozilla-crash- > reporter#w_viewing-crash-reports
this is caused by the quicktext addon. you need a newer version of the addon
Resolution: INCOMPLETE → DUPLICATE
Duplicate of bug: 785370
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