820553 - Add SUMO topics to Thunderbird articles once they are migrated from SuMoMo

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task, P3)

Description

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

Manually add SUMO topics to Thunderbird articles once they are migrated from SuMoMo

Will use a subset of SUMO topics (e.g. don't use these topics: bookmarks and cookies, problems with websites & probably don't need tabs topics)

Comment 1

[Kadir Topal [:atopal]]

Roland, let's use this bug to list the iA we want to use for Thunderbird. While we can add those topics in the admin, we'd need a list of topics for the AAQ form too, and that would need to be done in code.

Comment 2

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

Thunderbird  can use  many of the same topics that are used by Desktop Firefox with a few exceptions and often with just changing the word "Firfox" to "Thunderbird"

Here's a first cut at the topics and sub-topics for Thunderbird

1. Topic:Learn the Basics. Get Started
subtopics:
i) Tips and Tricks
ii) Tab Basics (Thunderbird does have tabs and they are confusing, not sure if we have an existing article for Thunderbird tabs, if we don't then just use this subtopic for future articles)

no "Use Bookmarks" since there are no bookmarks in Thunderbird

2. Download, install and Migration
i) Thunderbird versions and languages
ii) Copy your personal information from  one Thunderbird to another

3. Privacy and Security Settings
i) Passwords, forms and search

4. Customize controls, options and add-ons
i) Thunderbird controls and buttons 
ii) Tab settings
iii) Customize Thunderbird with add-ons, plugins, and extensions
iv) Thunderbird options, preferences and settings 

5. Fix slowness, crashing, error messages and other problems
i) Fix problems with email providers (gmail, Yahoo, etc.) 
ii) Error messages: what they mean and how to fix
iii) Unblock Thunderbird from connecting to the Internet 
iv) Procedures to diagnose and fix problems 
v) Thunderbird is slow or stops working
vi) Thunderbird crashes
vii) Thunderbird won't save settings or remember information 
viii) Problems with add-ons, plugins or unwanted software

Comment 3

[Kadir Topal [:atopal]]

Thanks, Roland. This is online now.

Could you please provide topics for the AAQ too?

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

We are done for the year. Moving to next sprint.

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

putting this in 2014.3 for now.

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

This is 0pts because dev isn't involved.

Comment 7

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

1 more topic for KB is: "Calendar" which will be used for the Thunderbird SUMOMO articles

Comment 8

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

(In reply to Roland Tanglao :rolandtanglao from comment #7)
> 1 more topic for KB is: "Calendar" which will be used for the Thunderbird
> SUMOMO articles

i meant "Lightning SUMOMO articles" (Lightning is a Thunderbird add-on for calendaring)

Comment 9

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

For AAQ can we not use the same topics as the KB?

Namely:

1. Learn the Basics. Get Started

2. Download, install and Migration

3. Privacy and Security Settings

4. Customize controls, options and add-ons

5. Fix slowness, crashing, error messages and other problems

6. Calendar

Comment 10

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Roland Tanglao :rolandtanglao from comment #9)
> For AAQ can we not use the same topics as the KB?

We can and should and have to. But it can be a subset of them like we do for other Products. Your list seems reasonable to me!

Comment 11

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

I believe I added the topics to all the en-us articles tonight based on the slugs in this pastebin:

https://pastebin.mozilla.org/4289564

Comment 12

[Ricky Rosario [:rrosario, :r1cky]]

I think we are done here. All the topics for Thunderbird on prod seem to have a good amount of articles.