User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:17.0) Gecko/20100101 Firefox/17.0 Build ID: 20121128204232 Steps to reproduce: Request for enhancement. I am a consultant with Thunderbird and Firefox spread across two counties at my customer sites. Problem: my elderly customers can't get their hands off their mouse buttons when they are moving their mouse. Consequentially, they are always dragging their toolbars off program and loosing them. Very easy for me to put back but a nightmare for them. (They loose their "Send" button frequently.) Would you please consider the following enhancement as a kindness to me (who gets blamed a lot for it)? In the "View", "Toolbars" menu, would you please add an entry called "Lock Toolbars". Place it at the bottom and off by default. That way when I get their stuff set up and/or repaired (again), I can lock their toolbars so they can not drag them anywhere by accident (ever again). Many thanks, -T
Is this Linux-only? I can't drag toolbars anywhere on Windows.
(In reply to Thomas D. from comment #1) > Is this Linux-only? I can't drag toolbars anywhere on Windows. At the moment, mostly Windows XP. A few W7. You can move the toolbars around. They may be pressing something that erases them too. No one has any idea what they did.
There's only a limited number of ways to get rid of toolbars (and I think I'm doing Todd's work here...): - View > Toolbars > ... (I think that's impossible to do accidentally using mouse, and if you do it accidentally using keyboard, you'll have bigger problems using computer than just these toolbars...) - Appmennu > Options > ... (slightly easier if you really keep your mouse button pressed all the time, which is a user error, but still not very easy if you look at what you're doing) - Toolbar context menu Here's a chance: Perhaps if they double-right-click on one of the buttons, *and* move the mouse while doing so, they can actually remove the toolbars via context menu. But that's *three* user errors: 1) it's wrong to double-click on button 2) it's wrong to click on buttons using right mouse button, and 3) it's wrong to move mouse while double-clicking More likely, they might be trying to single-left-click a button, but choose single-right-click instead (which is a major user error which will effectively prevent you from using *any* piece of software successfully), then somehow end up clicking the context menu (which really involves ignoring what you see on screen, and not knowing software basics like ESC key). Altogether, I'm not sure we can guard users against such gravely wrong usage of software interaction patterns. We'd have to lock off the entire application to make it really safe. I think you'd better teach them correct software interaction, or the magic universal "how did I get here, help, I wanna get outta here!!!" emergency recovery key: [ESC] :) OTOH, locking toolbars & their customization state (OFF by default) to protect users against themselves might be something worthwile to consider, if it only comes at the cost of only a single "Lock Toolbars" menu tucked away somewhere. That button would then disable all toolbar toggling and toolbar customization for as long as it's enabled. Or perhaps (safer and neater), it could be an option in the Preferences under Tools > Options somewhere? What do others think? (And expanding that idea as food for thought for another bug, how about locking *all settings* incl. account settings, like for admins in corporate environs?)
(In reply to Thomas D. from comment #3) > There's only a limited number of ways to get rid of toolbars (and I think > I'm doing Todd's work here...): Hi Thomas D., You are. I have never been able to figure it out. I am taking a huge guess that they are moving their mice with their finger depressing one or both buttons. (I had to grab a mouse once from an elderly customer to get him to enter a password without pressing any buttons in the process: one hand on the mouse, one hand on the keyboard.) But, even if neither of us can figure it out, it is happening ALL THE TIME. So, a simple "Lock Toolbars" with the default of off is called for. Thank you for all the research! -T
How is this not implemented 5 years after being suggested? This is extremely aggravating for elderly people and those of us that have to assist them. It's a menu item with a tickmark, and then a simple if/else check wherever the code is that creates right click menu popups. When I've worked on java coding projects, I managed to get such simple patches in within 24 hours. 5 YEARS!? Well, there are a lot of "bugs" in Bugzilla. Is there a way to vote this to the top of the list so that someone notices it?
(In reply to BikeHelmet from comment #6) > How is this not implemented 5 years after being suggested? This is extremely > aggravating for elderly people and those of us that have to assist them. > It's a menu item with a tickmark, and then a simple if/else check wherever > the code is that creates right click menu popups. When I've worked on java > coding projects, I managed to get such simple patches in within 24 hours. If it were in high demand and dead simple it might have been done already. But things are rarely simple. That said, most improvements are made by volunteers (and so is most bug triage). You apparently have coding skills - the fastest path to getting something done is to submit a patch. The process is well documented and there are plenty of people to encourage and assist. https://developer.mozilla.org/en-US/docs/Mozilla/Developer_guide/How_to_Submit_a_Patch https://developer.mozilla.org/en-US/docs/Mozilla/Developer_guide/Build_Instructions/Simple_Thunderbird_build > Well, there are a lot of "bugs" in Bugzilla. yes, there are > Is there a way to vote this to > the top of the list so that someone notices it? no there is not