on win7, crashing and timing out when sending email

RESOLVED INCOMPLETE

Status

defect
--
critical
RESOLVED INCOMPLETE
7 years ago
6 years ago

People

(Reporter: nick, Unassigned)

Tracking

({crash})

17 Branch
x86_64
Windows 7

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [tbird crash], crash signature)

Attachments

(1 attachment)

30.59 KB, application/octet-stream
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Build ID: 20121128204232

Steps to reproduce:

1.The computer could be standing idle and i will come back to a message telling me that t bird crashed.

2.Also have a problem with tbird timing out when sending emails, my account is a gmail, and it always says smtp timed out.


Actual results:

1.Tbird crashes, notification is shown , and and a Tbird restarts.

2.Normally have to re send email 2 or 3 times when this happens, which is about 50% of the time.


Expected results:

I had windows 8 running for a while and tbird ran fine. This is is a new install of win7 i am running and its fully updated.
Crash Signature: Report ID Date Submitted bp-8257e638-3d87-4c08-ac8e-24fcc213010404/01/201320:06bp-3c30cefd-bcfb-4f5c-aa0f-03fb3213010404/01/201320:04bp-43f053ba-af89-49e4-9cb1-5fed0213010404/01/201319:30bp-d96261ad-2a28-4379-9be7-f79fc21…
The crashing also happens with fire fox on 35% of the time, again this was also fine on win 8
Severity: normal → critical
Crash Signature: Report ID Date Submitted bp-8257e638-3d87-4c08-ac8e-24fcc213010404/01/201320:06bp-3c30cefd-bcfb-4f5c-aa0f-03fb3213010404/01/201320:04bp-43f053ba-af89-49e4-9cb1-5fed0213010404/01/201319:30bp-d96261ad-2a28-4379-9be7-f79fc21…
Keywords: crash
the first crashid is  [@ morkBookAtom::EqualFormAndBody(morkEnv*, morkBookAtom const*) ] - so this may be a match to Bug 624387 

 [@ js::gc::IsMarked<js::gc::Cell> ]  has a bug filed as Bug 783896 - crash in js::gc::IsMarked

llast crashid is [@ js::ShapeTable::search(int, bool) ]  has a bug 812319
Crash Signature: [@ morkBookAtom::EqualFormAndBody(morkEnv*, morkBookAtom const*) ] [@ morkAtom::AliasYarn(mdbYarn*) ] [@ js::gc::IsMarked<js::gc::Cell> ]
Whiteboard: [tbird crash]
Hi All

I don't understand computer talk in anyway, is there gonna be a simple update to fix these issues or is this still under reaserch?

Cheers Nick
Nick, do you have other crash IDs?

> is there gonna be a simple update to fix these issues 

Only bug 812319 offers info, and https://bugzilla.mozilla.org/show_bug.cgi?id=812319#c0 hints at Yandex Bar being involved

Does your crash also happen in safe mode ? 
http://support.mozillamessaging.com/en-US/kb/safe-mode
Are you using McAfee antivirus?
Flags: needinfo?(nick)
Hi all this is the last one

	e0209fb5-c107-4d8b-a1ff-4b5972130208

I dont have mcafee, i have AVG. i have recently put Tbird and fire fox in compatability mode hoping this might help but still the same.

Cheers Nick
Flags: needinfo?(nick)
bp-e0209fb5-c107-4d8b-a1ff-4b597213020808/02/201311:59
bp-1c75b96a-cb9d-4a78-af86-395c0213020808/02/201311:22
bp-ebeede7e-551b-46d5-896e-74467213020505/02/201315:44
bp-1c5cace8-bc8e-408f-8566-24c0f213020505/02/201315:25
bp-3dc23a70-2749-47d3-bb66-0d629213012929/01/201302:48
bp-b84ee56c-efa1-491d-a0f2-5e0e0213011414/01/201310:41
bp-bf7e0692-529b-45f2-b314-3eb7d213011111/01/201318:59
bp-0bce000e-9e78-4fd0-8f25-f4dae213010909/01/201309:36
bp-2ae3c42c-1c8c-4745-b789-1d086213010505/01/201319:54
bp-8257e638-3d87-4c08-ac8e-24fcc213010404/01/201320:06
bp-3c30cefd-bcfb-4f5c-aa0f-03fb3213010404/01/201320:04
bp-43f053ba-af89-49e4-9cb1-5fed0213010404/01/201319:30
bp-d96261ad-2a28-4379-9be7-f79fc213010404/01/201317:21
7044fa1d-63a6-424d-8972-249ce23fbc6504/01/201315:45
bp-a8b8ea75-e9be-4fb3-a02b-a7927213010404/01/201311:37
bp-1a968f51-834b-4727-835c-c89a9213010404/01/201311:37
**Does problem go away with thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode ?

**Does problem go away with thunderbird started in windows' safe mode?
- win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
not run my pc in win safe mode long enough to know. 
how do i put it tbird safe mode ?
see links from comment 8.

quite a variety of crash sigs. some of them...

morkRowMap::Equal(morkEnv*, void const*, void const*) 
bp-e0209fb5-c107-4d8b-a1ff-4b5972130208

JSScript::markChildren(JSTracer*) 
bp-1c75b96a-cb9d-4a78-af86-395c02130208

morkRow::GetRowSpaceStore(morkEnv*) 
bp-ebeede7e-551b-46d5-896e-744672130205

js::PropertyTree::getChild(JSContext*, js::Shape*, unsigned int, js::StackShape const&)
bp-1c5cace8-bc8e-408f-8566-24c0f2130205
Ok both fire fox and tbird are in safe mode , tbird with add ons disabled. 
FYI i have tbird setup on win xp pro with exact same add ons, on my laptop and its rock solid.
Also on the wifes laptop same setup again with win 7 home addition
(wifes laptop) and that is also solid
did you have the addons prior to version 17, and did you crash prior to version 17?
had the add ons from instal so yes
sorry on this install as i recently flattened the machine i have started from v17, but i have had this problem on previous versions as well. 
The list of bugs is from the begining of this machines life , if you like, since i flattened it
Hi All,
 
so most recent update is that i have now run Tbird with all add ons and plug ins disabled. result is still the same. 
 Cheers Nick
Hi Wayne

Haven't tried the beta version, and as it is the only thing that goes wrong, I don't really go into safe mode. It has been crashing less lately, but when it does, it's 3 - 4 hits in a row. 


Cheers
Flags: needinfo?(nick)
please update the bug when you have more info or get to version 24, whichever comes first.
Summary: on win7 with all latest up dates, Tbird keeps crashing and timing out when sending email → on win7, crashing and timing out when sending email
Whiteboard: [tbird crash] → [closeme 2013-10-15][tbird crash]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2013-10-15][tbird crash] → [tbird crash]
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