Closed
Bug 826993
Opened 11 years ago
Closed 11 years ago
on win7, crashing and timing out when sending email
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: nick, Unassigned)
Details
(Keywords: crash, Whiteboard: [tbird crash])
Crash Data
Attachments
(1 file)
30.59 KB,
application/octet-stream
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Details |
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0 Build ID: 20121128204232 Steps to reproduce: 1.The computer could be standing idle and i will come back to a message telling me that t bird crashed. 2.Also have a problem with tbird timing out when sending emails, my account is a gmail, and it always says smtp timed out. Actual results: 1.Tbird crashes, notification is shown , and and a Tbird restarts. 2.Normally have to re send email 2 or 3 times when this happens, which is about 50% of the time. Expected results: I had windows 8 running for a while and tbird ran fine. This is is a new install of win7 i am running and its fully updated.
Reporter | ||
Updated•11 years ago
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Crash Signature: Report ID
Date Submitted
bp-8257e638-3d87-4c08-ac8e-24fcc213010404/01/201320:06bp-3c30cefd-bcfb-4f5c-aa0f-03fb3213010404/01/201320:04bp-43f053ba-af89-49e4-9cb1-5fed0213010404/01/201319:30bp-d96261ad-2a28-4379-9be7-f79fc21…
Reporter | ||
Comment 1•11 years ago
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The crashing also happens with fire fox on 35% of the time, again this was also fine on win 8
Updated•11 years ago
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Severity: normal → critical
Crash Signature: Report ID
Date Submitted
bp-8257e638-3d87-4c08-ac8e-24fcc213010404/01/201320:06bp-3c30cefd-bcfb-4f5c-aa0f-03fb3213010404/01/201320:04bp-43f053ba-af89-49e4-9cb1-5fed0213010404/01/201319:30bp-d96261ad-2a28-4379-9be7-f79fc21…
Keywords: crash
Comment 2•11 years ago
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the first crashid is [@ morkBookAtom::EqualFormAndBody(morkEnv*, morkBookAtom const*) ] - so this may be a match to Bug 624387 [@ js::gc::IsMarked<js::gc::Cell> ] has a bug filed as Bug 783896 - crash in js::gc::IsMarked llast crashid is [@ js::ShapeTable::search(int, bool) ] has a bug 812319
Crash Signature: [@ morkBookAtom::EqualFormAndBody(morkEnv*, morkBookAtom const*) ]
[@ morkAtom::AliasYarn(mdbYarn*) ]
[@ js::gc::IsMarked<js::gc::Cell> ]
Whiteboard: [tbird crash]
Reporter | ||
Comment 3•11 years ago
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Hi All I don't understand computer talk in anyway, is there gonna be a simple update to fix these issues or is this still under reaserch? Cheers Nick
Comment 4•11 years ago
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Nick, do you have other crash IDs? > is there gonna be a simple update to fix these issues Only bug 812319 offers info, and https://bugzilla.mozilla.org/show_bug.cgi?id=812319#c0 hints at Yandex Bar being involved Does your crash also happen in safe mode ? http://support.mozillamessaging.com/en-US/kb/safe-mode
Reporter | ||
Comment 6•11 years ago
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Hi all this is the last one e0209fb5-c107-4d8b-a1ff-4b5972130208 I dont have mcafee, i have AVG. i have recently put Tbird and fire fox in compatability mode hoping this might help but still the same. Cheers Nick
Flags: needinfo?(nick)
Reporter | ||
Comment 7•11 years ago
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bp-e0209fb5-c107-4d8b-a1ff-4b597213020808/02/201311:59 bp-1c75b96a-cb9d-4a78-af86-395c0213020808/02/201311:22 bp-ebeede7e-551b-46d5-896e-74467213020505/02/201315:44 bp-1c5cace8-bc8e-408f-8566-24c0f213020505/02/201315:25 bp-3dc23a70-2749-47d3-bb66-0d629213012929/01/201302:48 bp-b84ee56c-efa1-491d-a0f2-5e0e0213011414/01/201310:41 bp-bf7e0692-529b-45f2-b314-3eb7d213011111/01/201318:59 bp-0bce000e-9e78-4fd0-8f25-f4dae213010909/01/201309:36 bp-2ae3c42c-1c8c-4745-b789-1d086213010505/01/201319:54 bp-8257e638-3d87-4c08-ac8e-24fcc213010404/01/201320:06 bp-3c30cefd-bcfb-4f5c-aa0f-03fb3213010404/01/201320:04 bp-43f053ba-af89-49e4-9cb1-5fed0213010404/01/201319:30 bp-d96261ad-2a28-4379-9be7-f79fc213010404/01/201317:21 7044fa1d-63a6-424d-8972-249ce23fbc6504/01/201315:45 bp-a8b8ea75-e9be-4fb3-a02b-a7927213010404/01/201311:37 bp-1a968f51-834b-4727-835c-c89a9213010404/01/201311:37
Comment 8•11 years ago
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**Does problem go away with thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode ? **Does problem go away with thunderbird started in windows' safe mode? - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Reporter | ||
Comment 9•11 years ago
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not run my pc in win safe mode long enough to know. how do i put it tbird safe mode ?
Comment 10•11 years ago
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see links from comment 8. quite a variety of crash sigs. some of them... morkRowMap::Equal(morkEnv*, void const*, void const*) bp-e0209fb5-c107-4d8b-a1ff-4b5972130208 JSScript::markChildren(JSTracer*) bp-1c75b96a-cb9d-4a78-af86-395c02130208 morkRow::GetRowSpaceStore(morkEnv*) bp-ebeede7e-551b-46d5-896e-744672130205 js::PropertyTree::getChild(JSContext*, js::Shape*, unsigned int, js::StackShape const&) bp-1c5cace8-bc8e-408f-8566-24c0f2130205
Reporter | ||
Comment 11•11 years ago
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Ok both fire fox and tbird are in safe mode , tbird with add ons disabled. FYI i have tbird setup on win xp pro with exact same add ons, on my laptop and its rock solid. Also on the wifes laptop same setup again with win 7 home addition
Reporter | ||
Comment 12•11 years ago
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(wifes laptop) and that is also solid
Comment 13•11 years ago
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did you have the addons prior to version 17, and did you crash prior to version 17?
Reporter | ||
Comment 14•11 years ago
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had the add ons from instal so yes
Reporter | ||
Comment 15•11 years ago
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sorry on this install as i recently flattened the machine i have started from v17, but i have had this problem on previous versions as well. The list of bugs is from the begining of this machines life , if you like, since i flattened it
Reporter | ||
Comment 16•11 years ago
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Hi All, so most recent update is that i have now run Tbird with all add ons and plug ins disabled. result is still the same. Cheers Nick
Comment 17•11 years ago
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Nick does it crash if you use beta from http://www.mozilla.org/thunderbird/channel/ or windows' safe mode per http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 ??
Flags: needinfo?(nick)
Reporter | ||
Comment 18•11 years ago
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Hi Wayne Haven't tried the beta version, and as it is the only thing that goes wrong, I don't really go into safe mode. It has been crashing less lately, but when it does, it's 3 - 4 hits in a row. Cheers
Flags: needinfo?(nick)
Comment 19•11 years ago
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please update the bug when you have more info or get to version 24, whichever comes first.
Summary: on win7 with all latest up dates, Tbird keeps crashing and timing out when sending email → on win7, crashing and timing out when sending email
Whiteboard: [tbird crash] → [closeme 2013-10-15][tbird crash]
Comment 20•11 years ago
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Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2013-10-15][tbird crash] → [tbird crash]
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Description
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