Closed Bug 829508 Opened 12 years ago Closed 8 years ago

crash in igd10umd32.dll@0x37b48b with dual GPUs (Intel/NVIDIA) and Intel driver 9.17.10.2867

Categories

(Core :: Graphics, defect)

Product:
Core
Component:
Graphics
Version:
18 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: scoobidiver, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, Whiteboard: [platform-rel-Intel][platform-rel-nVidia])

Crash Data

It's #37 top browser crasher in 18.0. It's correlated to Intel driver version 9.17.10.2867 and several NVIDIA driver versions: 100% (46/46) vs. 5% (4037/75925) nvwgf2um.dll 4% (2/46) vs. 0% (13/75925) 8.17.12.8564 2% (1/46) vs. 0% (1/75925) 8.17.12.8590 2% (1/46) vs. 0% (102/75925) 8.17.13.142 4% (2/46) vs. 1% (519/75925) 9.18.13.1070 35% (16/46) vs. 1% (547/75925) 9.18.13.1090 30% (14/46) vs. 2% (1687/75925) 9.18.13.697 22% (10/46) vs. 0% (43/75925) 9.18.13.721 100% (46/46) vs. 6% (4568/75925) igd10umd32.dll 100% (46/46) vs. 0% (357/75925) 9.17.10.2867 Signature igd10umd32.dll@0x37b48b More Reports Search UUID a281a902-5e82-4c9f-9333-6c7882130110 Date Processed 2013-01-10 19:45:27 Uptime 19 Last Crash 22 seconds before submission Install Age 53.6 minutes since version was first installed. Install Time 2013-01-10 18:51:05 Product Firefox Version 18.0 Build ID 20130104151925 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 Crash Reason EXCEPTION_INT_DIVIDE_BY_ZERO Crash Address 0x648db48b User Comments Was habt Ihr denn da fabriziert? Wie oft stürzt der Browser noch ab? App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 20801b0a, AdapterDriverVersion: 9.17.10.2867 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0de9, AdapterSubsysID2: 20c81b0a, AdapterDriverVersion2: 9.18.13.1090D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor04.phx1.mozilla.com_12310:2008 EMCheckCompatibility True Adapter Vendor ID 0x8086 Adapter Device ID 0x0116 Total Virtual Memory 4294836224 Available Virtual Memory 3876614144 System Memory Use Percentage 43 Available Page File 6252830720 Available Physical Memory 2389270528 Frame Module Signature Source 0 igd10umd32.dll igd10umd32.dll@0x37b48b 1 igd10umd32.dll igd10umd32.dll@0x37938c 2 igd10umd32.dll igd10umd32.dll@0x373189 3 igd10umd32.dll igd10umd32.dll@0x20e07b 4 igd10umd32.dll igd10umd32.dll@0x20e428 5 igd10umd32.dll igd10umd32.dll@0x20216e 6 igd10umd32.dll igd10umd32.dll@0x21ca4a 7 igd10umd32.dll igd10umd32.dll@0x22130e 8 igd10umd32.dll igd10umd32.dll@0x220713 9 igd10umd32.dll igd10umd32.dll@0x207e8a 10 igd10umd32.dll igd10umd32.dll@0x1fddc0 11 nvumdshim.dll nvumdshim.dll@0x2e184 12 nvumdshim.dll nvumdshim.dll@0x2e73e 13 nvumdshim.dll nvumdshim.dll@0x2a65f 14 nvumdshim.dll nvumdshim.dll@0x38e88 15 nvumdshim.dll nvumdshim.dll@0xa7ff8 16 nvumdshim.dll nvumdshim.dll@0xa8082 17 kernel32.dll kernel32.dll@0x133a9 18 ntdll.dll __RtlUserThreadStart 19 ntdll.dll _RtlUserThreadStart More reports at: https://crash-stats.mozilla.com/report/list?signature=igd10umd32.dll%400x37b48b
according to feedback in the support forums these crashes only happen when the nvidia gpu is selected for rendering - when the integrated intel chip is used for HWA, then firefox is stable: https://support.mozilla.org/en-US/questions/946268#answer-395747 https://support.mozilla.org/en-US/questions/946370#answer-395726
Depends on: 832188
No longer depends on: 832188
Does it happen when NVIDIA 3D Vision plugins are disabled?
Flags: needinfo?(bluetickle)
I wanted to give it a little time to make sure but version 18.0.1 has stopped crashing for me. I'm not sure why, but I think it was related to pressing the "Restore" button located in the nvidia control panel. Or it could be a coincidence, I'm not sure. nvidia control panel/ manage 3d settings/ program settings/ mozilla firefox
Flags: needinfo?(bluetickle)
Whiteboard: [platform-rel-Intel]
platform-rel: --- → ?
Whiteboard: [platform-rel-Intel] → [platform-rel-Intel][platform-rel-nVidia]
platform-rel: ? → ---
I'm marking this bug as WORKSFORME as bug crashlog signature didn't appear from a long time (over half year) in Firefox.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
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