crash in igd10umd32.dll@0x37b48b with dual GPUs (Intel/NVIDIA) and Intel driver 9.17.10.2867

RESOLVED WORKSFORME

Status

()

Core
Graphics
--
critical
RESOLVED WORKSFORME
5 years ago
5 months ago

People

(Reporter: Scoobidiver (away), Unassigned)

Tracking

(Blocks: 2 bugs, {crash})

18 Branch
x86
Windows 7
crash
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [platform-rel-Intel][platform-rel-nVidia], crash signature)

(Reporter)

Description

5 years ago
It's #37 top browser crasher in 18.0.

It's correlated to Intel driver version 9.17.10.2867 and several NVIDIA driver versions:
    100% (46/46) vs.   5% (4037/75925) nvwgf2um.dll
          4% (2/46) vs.   0% (13/75925) 8.17.12.8564
          2% (1/46) vs.   0% (1/75925) 8.17.12.8590
          2% (1/46) vs.   0% (102/75925) 8.17.13.142
          4% (2/46) vs.   1% (519/75925) 9.18.13.1070
         35% (16/46) vs.   1% (547/75925) 9.18.13.1090
         30% (14/46) vs.   2% (1687/75925) 9.18.13.697
         22% (10/46) vs.   0% (43/75925) 9.18.13.721
    100% (46/46) vs.   6% (4568/75925) igd10umd32.dll
        100% (46/46) vs.   0% (357/75925) 9.17.10.2867

Signature 	igd10umd32.dll@0x37b48b More Reports Search
UUID	a281a902-5e82-4c9f-9333-6c7882130110
Date Processed	2013-01-10 19:45:27
Uptime	19
Last Crash	22 seconds before submission
Install Age	53.6 minutes since version was first installed.
Install Time	2013-01-10 18:51:05
Product	Firefox
Version	18.0
Build ID	20130104151925
Release Channel	release
OS	Windows NT
OS Version	6.1.7601 Service Pack 1
Build Architecture	x86
Build Architecture Info	GenuineIntel family 6 model 42 stepping 7
Crash Reason	EXCEPTION_INT_DIVIDE_BY_ZERO
Crash Address	0x648db48b
User Comments	Was habt Ihr denn da fabriziert? Wie oft st├╝rzt der Browser noch ab?
App Notes 	
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 20801b0a, AdapterDriverVersion: 9.17.10.2867
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0de9, AdapterSubsysID2: 20c81b0a, AdapterDriverVersion2: 9.18.13.1090D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 
Processor Notes 	sp-processor04.phx1.mozilla.com_12310:2008
EMCheckCompatibility	True
Adapter Vendor ID	0x8086
Adapter Device ID	0x0116
Total Virtual Memory	4294836224
Available Virtual Memory	3876614144
System Memory Use Percentage	43
Available Page File	6252830720
Available Physical Memory	2389270528

Frame 	Module 	Signature 	Source
0 	igd10umd32.dll 	igd10umd32.dll@0x37b48b 	
1 	igd10umd32.dll 	igd10umd32.dll@0x37938c 	
2 	igd10umd32.dll 	igd10umd32.dll@0x373189 	
3 	igd10umd32.dll 	igd10umd32.dll@0x20e07b 	
4 	igd10umd32.dll 	igd10umd32.dll@0x20e428 	
5 	igd10umd32.dll 	igd10umd32.dll@0x20216e 	
6 	igd10umd32.dll 	igd10umd32.dll@0x21ca4a 	
7 	igd10umd32.dll 	igd10umd32.dll@0x22130e 	
8 	igd10umd32.dll 	igd10umd32.dll@0x220713 	
9 	igd10umd32.dll 	igd10umd32.dll@0x207e8a 	
10 	igd10umd32.dll 	igd10umd32.dll@0x1fddc0 	
11 	nvumdshim.dll 	nvumdshim.dll@0x2e184 	
12 	nvumdshim.dll 	nvumdshim.dll@0x2e73e 	
13 	nvumdshim.dll 	nvumdshim.dll@0x2a65f 	
14 	nvumdshim.dll 	nvumdshim.dll@0x38e88 	
15 	nvumdshim.dll 	nvumdshim.dll@0xa7ff8 	
16 	nvumdshim.dll 	nvumdshim.dll@0xa8082 	
17 	kernel32.dll 	kernel32.dll@0x133a9 	
18 	ntdll.dll 	__RtlUserThreadStart 	
19 	ntdll.dll 	_RtlUserThreadStart

More reports at:
https://crash-stats.mozilla.com/report/list?signature=igd10umd32.dll%400x37b48b
according to feedback in the support forums these crashes only happen when the nvidia gpu is selected for rendering - when the integrated intel chip is used for HWA, then firefox is stable:
https://support.mozilla.org/en-US/questions/946268#answer-395747
https://support.mozilla.org/en-US/questions/946370#answer-395726
Depends on: 832188

Comment 2

5 years ago
https://support.mozilla.org/en-US/questions/947666#answer-399647
(Reporter)

Updated

5 years ago
No longer depends on: 832188
(Reporter)

Comment 3

5 years ago
Does it happen when NVIDIA 3D Vision plugins are disabled?
Flags: needinfo?(bluetickle)

Comment 4

5 years ago
I wanted to give it a little time to make sure but version 18.0.1 has stopped crashing for me. I'm not sure why, but I think it was related to pressing the "Restore" button located in the nvidia control panel. Or it could be a coincidence, I'm not sure.

nvidia control panel/ manage 3d settings/ program settings/ mozilla firefox
Flags: needinfo?(bluetickle)
Whiteboard: [platform-rel-Intel]
platform-rel: --- → ?
Whiteboard: [platform-rel-Intel] → [platform-rel-Intel][platform-rel-nVidia]
platform-rel: ? → ---
I'm marking this bug as WORKSFORME as bug crashlog signature didn't appear from a long time (over half year) in Firefox.
Status: NEW → RESOLVED
Last Resolved: 5 months ago
Resolution: --- → WORKSFORME
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