Closed Bug 830786 Opened 12 years ago Closed 10 years ago

Flash freezes Firefox opening Facebook and other websites

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Version:
18 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 779830

People

(Reporter: pcsl88, Unassigned)

References

(
URL
)

Details

(Keywords: hang)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 Build ID: 20121119183901 Steps to reproduce: I opened the Facebook website or any other website using Flash as the Adobe website. Actual results: Firefox freezed.
Do you get the same freeze in the Firefox safemode ? http://support.mozilla.org/en-US/kb/Safe+Mode This is probably related to the updated Flash player version or it's related to bug 815987
Severity: normal → critical
Crash Signature: [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]
Component: Untriaged → Plug-ins
Keywords: hang
Product: Firefox → Core
(In reply to Matthias Versen [:Matti] from comment #1) > Do you get the same freeze in the Firefox safemode ? > http://support.mozilla.org/en-US/kb/Safe+Mode > > This is probably related to the updated Flash player version or it's related > to bug 815987 Yeah, it happens in safemode too. If a disable the flash plugin there is no problem but when it's activated this bug occurs.
It's clear from the hang report that the flash player is freezing Firefox. The frozen plugin gets killed after 45s. The question is why the flash plugin is freezing on your system while it works fine on most other systems.
(In reply to Matthias Versen [:Matti] from comment #3) > It's clear from the hang report that the flash player is freezing Firefox. > The frozen plugin gets killed after 45s. The question is why the flash > plugin is freezing on your system while it works fine on most other systems. I had no problem until today when the plugin didn't even started (only in Firefox) and I had to reinstall it.
The flash plugin got an update in the last few days. Maybe you got updated ? You could try to disable the protected mode in flash, scroll down to last resort http://forums.adobe.com/message/4468493
(In reply to Matthias Versen [:Matti] from comment #5) > The flash plugin got an update in the last few days. Maybe you got updated ? > You could try to disable the protected mode in flash, scroll down to last > resort > http://forums.adobe.com/message/4468493 It worked. Disabling the protected mode of flash fixed the problem.
(In reply to pcsl88 from comment #6) > (In reply to Matthias Versen [:Matti] from comment #5) > > The flash plugin got an update in the last few days. Maybe you got updated ? > > You could try to disable the protected mode in flash, scroll down to last > > resort > > http://forums.adobe.com/message/4468493 > > It worked. Disabling the protected mode of flash fixed the problem. Well, it "worked" but now no website detect the plugin even if it's active. So that's why Firefox doesn't freezes after changing that configuration.
Hmm, it's possible that Adobe disabled the non-protected mode in newer flash version? One of our developer or Adobe have to look at this hang. There is nothing more that I can suggest as bug triager.
Can you reproduce this on Firefox Nightly? http://nightly.mozilla.org/ We get more informative plugin hang reports there.
(In reply to Georg Fritzsche [:gfritzsche] from comment #9) > Can you reproduce this on Firefox Nightly? > http://nightly.mozilla.org/ > > We get more informative plugin hang reports there. Here you have: https://crash-analysis.mozilla.com/hang-reports/2013/01-16/hr-20130116-8d3c5d8d-d079-47cb-8ab1-d46ee368b14e.html
Do you still have the protected mode disabled? Looks like it in the report as there is no information about the 2 additional Flash processes.
No, it's enabled. Here you have another report: https://crash-analysis.mozilla.com/hang-reports/2013/01-16/hr-20130116-a629c701-0a8e-4f18-ae03-629efec0be75.html Mozilla Firefox 18 freezes until I close the browser. However the nightly version "only" freezes 30 seconds or so...
Blocks: 789379
https://crash-stats.mozilla.com/report/index/726fa808-55b1-414d-af74-d96fa2130716 every time I open this page (with 3 different machines + laptop!!!) please try it http://www.asitv.it/contenuti/nasa-live thanks
but trt it now, i.e. when the live streming is available ;)
probably related to bug 779830
Depends on: 779830
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → DUPLICATE
Product: Core → Core Graveyard
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