833313 - startup crash in browserprotect-18.0 with PerformerSoft 's BrowserProtect bundled with Babylon

Status: RESOLVED WONTFIX

(Firefox :: General, defect)

Description

[Scoobidiver (away)]

It's #49 top browser crasher in 18.0.

browserprotect-18.0.dll is a DLL belonging to BrowserProtect usually bundled with Babylon.

Signature 	browserprotect-18.0.dll@0x73fa More Reports Search
UUID	45db27ab-78fd-4c23-927f-07dfd2130122
Date Processed	2013-01-22 11:57:51
Uptime	7
Last Crash	11 seconds before submission
Install Age	15.6 hours since version was first installed.
Install Time	2013-01-21 20:22:59
Product	Firefox
Version	18.0.1
Build ID	20130116073211
Release Channel	release
OS	Windows NT
OS Version	6.1.7600
Build Architecture	x86
Build Architecture Info	GenuineIntel family 6 model 15 stepping 11
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x0
App Notes 	
AdapterVendorID: 0x1002, AdapterDeviceID: 0x95c5, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.630.0.0
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ 
Processor Notes 	sp-processor03.phx1.mozilla.com_24011:2008
EMCheckCompatibility	True
Adapter Vendor ID	0x1002
Adapter Device ID	0x95c5
Total Virtual Memory	4294836224
Available Virtual Memory	3965612032
System Memory Use Percentage	55
Available Page File	5696233472
Available Physical Memory	1915969536

Frame 	Module 	Signature 	Source
0 	BrowserProtect-18.0.dll 	BrowserProtect-18.0.dll@0x73fa 	
1 	BrowserProtect-18.0.dll 	BrowserProtect-18.0.dll@0x8e79 	
2 	xul.dll 	notifyWindowTitleChange 	xpfe/appshell/src/nsWindowMediator.cpp:806
3 	xul.dll 	nsSupportsArray::EnumerateForwards 	xpcom/ds/nsSupportsArray.cpp:581
4 	xul.dll 	nsWindowMediator::UpdateWindowTitle 	xpfe/appshell/src/nsWindowMediator.cpp:349
5 	xul.dll 	nsXULWindow::SetTitle 	xpfe/appshell/src/nsXULWindow.cpp:873
6 	xul.dll 	nsChromeTreeOwner::SetTitle 	xpfe/appshell/src/nsChromeTreeOwner.cpp:481
7 	xul.dll 	nsDocShell::SetTitle 	docshell/base/nsDocShell.cpp:5329
8 	xul.dll 	nsDocument::DoNotifyPossibleTitleChange 	content/base/src/nsDocument.cpp:5455
9 	xul.dll 	nsRunnableMethodImpl<void 	obj-firefox/dist/include/nsThreadUtils.h:349
10 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:620
11 	xul.dll 	NS_ProcessNextEvent_P 	obj-firefox/xpcom/build/nsThreadUtils.cpp:220
12 	xul.dll 	nsXULWindow::ShowModal 	xpfe/appshell/src/nsXULWindow.cpp:363
13 	xul.dll 	nsContentTreeOwner::ShowAsModal 	xpfe/appshell/src/nsContentTreeOwner.cpp:527
14 	xul.dll 	nsWindowWatcher::OpenWindowInternal 	embedding/components/windowwatcher/src/nsWindowWatcher.cpp:1028
15 	xul.dll 	nsWindowWatcher::OpenWindow 	embedding/components/windowwatcher/src/nsWindowWatcher.cpp:399
16 	xul.dll 	NS_InvokeByIndex_P 	xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:70
17 	xul.dll 	XPCWrappedNative::CallMethod 	js/xpconnect/src/XPCWrappedNative.cpp:2383
18 	xul.dll 	XPC_WN_CallMethod 	js/xpconnect/src/XPCWrappedNativeJSOps.cpp:1469
19 	mozjs.dll 	js::InvokeKernel 	js/src/jsinterp.cpp:367
20 	mozjs.dll 	js::Interpret 	js/src/jsinterp.cpp:2475
...

More reports at:
https://crash-stats.mozilla.com/report/list?signature=browserprotect-18.0.dll%400x73fa
https://crash-stats.mozilla.com/report/list?signature=browserprotect-18.0.dll%400x44f4c

Comment 1

[Babylon Representative]

Thanks for alerting.

We've solved it and now we don't see it in new versions. Can you please verify?

Comment 2

[Scoobidiver (away)]

(In reply to Babylon Representative from comment #1)
> We've solved it and now we don't see it in new versions. Can you please
> verify?
There are still crashes with version 2.6.1095.52 of browserprotect-18.0.dll.

Comment 3

[Robert Kaiser]

This is significantly rising in yesterday's data from Firefox 18.*

Comment 4

[Robert Kaiser]

Interestingly, it looks like it's not seen with 18.0.2 right now, but that may change as more people adopt that update.

Comment 5

[u279076]

(In reply to Robert Kaiser (:[e-mail]) from comment #3)
> This is significantly rising in yesterday's data from Firefox 18.*

Do we have any data on this crash in Firefox 19, given we are releasing in a few days?

Comment 6

[Robert Kaiser]

(In reply to Anthony Hughes, Mozilla QA (:ashughes) from comment #5)
> Do we have any data on this crash in Firefox 19, given we are releasing in a
> few days?

Well, as the file name suggests, this hooks in with 18, so we don't see those there. I guess they only support our releases once they're out, much like many others. Looks like it pops up with most past releases at some point though, as suggested by current results for similar signatures: https://crash-stats.mozilla.com/query/query?product=Firefox&version=ALL%3AALL&query_type=contains&query=browserprotect-&do_query=1

Comment 7

[Alex Keybl [:akeybl]]

For now, the crash volume is too low to require tracking on our side. We'll keep an eye out.

Comment 8

[Sylvestre Ledru [:Sylvestre]]

Closing because no crash reported since 12 weeks.