Closed Bug 835092 Opened 11 years ago Closed 11 years ago

Clicking any X button to exit crashes Firefox

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
18 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 783369

People

(Reporter: bcoker1946, Unassigned)

Details

(Keywords: crash, stackwanted) 

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130116073211

Steps to reproduce:

When any window or multiple window are open.  Clicking any of the X's closes all tabs/windows and asks if I want restart Firefox or Quit Firefox.  A crash report is sent every time.  I ran 2 different full scans. Nothing was found.  This does NOT happen with explorer or Google.  I get auto updates from Firefox.  This has been happening several weeks.


Actual results:

Scans showed no problems
Severity: normal → major
Writing in capitals is equivalent to shouting, so please be polite.
In addition, a summary should be concise.

Can you provide a crash ID from the about:crashes page?
Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Severity: major → critical
Flags: needinfo?(bcoker1946)
Keywords: crash, stackwanted
Hardware: x86_64 → x86
Summary: WHEN CLICKING ON ANY X BUTTON TO EXIT, EVERYTHING CLOSE AND I GET A FIREFOX HAS CRASHED. I SEND A REPORT EVERY TIME. THIS DOES NOT HAPPEN WHEN USING MIROSOFT OR GOOGLE BROWSERS → Clicking any X button to exit crashes Firefox
You are using Norton extensions in Firefox, right ?
(In reply to Matthias Versen [:Matti] from comment #2)
> You are using Norton extensions in Firefox, right ?

Yes, nothing has changed since I started using Firefox.  This only started a few weeks.  All was working fine one day and the next this started.  This doesn't happen when using IE or Google Chrome
Flags: needinfo?(bcoker1946)
> This doesn't happen when using IE or Google Chrome
Sure, the Firefox extensions that Chrome installs are Firefox specific (and AFAIK Norton doesn't install extensions in Chrome).

Disable the Norton extensions in tools/addons/extensions and the crashes should be gone.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → DUPLICATE
Also, Norton (Symantec) is working on an update that should be available very soon and fixes this problem.
(In reply to Matthias Versen [:Matti] from comment #4)
> > This doesn't happen when using IE or Google Chrome
> Sure, the Firefox extensions that Chrome installs are Firefox specific (and
> AFAIK Norton doesn't install extensions in Chrome).
> 
> Disable the Norton extensions in tools/addons/extensions and the crashes
> should be gone.
> 
> *** This bug has been marked as a duplicate of bug 783369 ***

(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #5)
> Also, Norton (Symantec) is working on an update that should be available
> very soon and fixes this problem.

There were only 2 Norton extensions: toolbar and vulnerability protection.  Disabled both; restarted and still have the problem
(In reply to Matthias Versen [:Matti] from comment #4)
> > This doesn't happen when using IE or Google Chrome
> Sure, the Firefox extensions that Chrome installs are Firefox specific (and
> AFAIK Norton doesn't install extensions in Chrome).
> 
> Disable the Norton extensions in tools/addons/extensions and the crashes
> should be gone.
> 
> *** This bug has been marked as a duplicate of bug 783369 ***

(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #5)
> Also, Norton (Symantec) is working on an update that should be available
> very soon and fixes this problem.

There were only 2 Norton extensions: toolbar and vulnerability protection.  Disabled both; restarted and still have the problem (In reply to Robert Kaiser (:kairo@mozilla.com) from comment #5)
> Also, Norton (Symantec) is working on an update that should be available
> very soon and fixes this problem.
There were only 2 Norton extensions: toolbar and vulnerability.  Disabled both; restarted system; still have the problem. This must have had something to do with  recent update.  I have these setup automatically download and install.
>There were only 2 Norton extensions: toolbar and vulnerability protection.
Please provide the crash IDs as already requested by Scoobidiver in comment#1
(In reply to Matthias Versen [:Matti] from comment #9)
> >There were only 2 Norton extensions: toolbar and vulnerability protection.
> Please provide the crash IDs as already requested by Scoobidiver in comment#1

Does not me a crash report.  When I click the "details" button, I get nothing.  This was the only way I could find to get a crash report.  I do get a report submitted message when closing out the crash window.
I quote scoobidiver:
>Can you provide a crash ID from the about:crashes page?
about:crashes and not the crash reporter details section.
see https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
(In reply to Matthias Versen [:Matti] from comment #11)
> I quote scoobidiver:
> >Can you provide a crash ID from the about:crashes page?
> about:crashes and not the crash reporter details section.
> see https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

bp-a5bd4718-5508-4f26-b671-c697f2130129
bp-5a9de36f-f94e-4a8d-80d3-c780f2130129(In reply to Scoobidiver from comment #1)
> Writing in capitals is equivalent to shouting, so please be polite.
> In addition, a summary should be concise.
> 
> Can you provide a crash ID from the about:crashes page?
> Does it happen in Safe Mode (see
> https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

bp-5a9de36f-f94e-4a8d-80d3-c780f2130129
(In reply to Matthias Versen [:Matti] from comment #9)
> >There were only 2 Norton extensions: toolbar and vulnerability protection.
> Please provide the crash IDs as already requested by Scoobidiver in comment#1

bp-5a9de36f-f94e-4a8d-80d3-c780f2130129
bp-a5bd4718-5508-4f26-b671-c697f2130129
bp-7d12e840-1ae1-44e9-a240-84d3a2130129
That crash reports are from the Norton crash
(In reply to Matthias Versen [:Matti] from comment #14)
> That crash reports are from the Norton crash

So, this problem will solve itself whenever Norton updates whatever is causing this.

Thanks to you all for the help
It's already fixed in Norton 2013.

Note from Norton: the 2012 products and the Comcast versions will not receive the update at this time.
Actually, we have been in contact with Norton about this, and as I said in comment #5, updates will be available soon. The one for 2013 is out already, one for 2012 will come quite soon as well (I can't tell exact dates due to partner confidentiality).
(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #17)
> Actually, we have been in contact with Norton about this, and as I said in
> comment #5, updates will be available soon. The one for 2013 is out already,
> one for 2012 will come quite soon as well (I can't tell exact dates due to
> partner confidentiality).

Thank you for information.
(In reply to Scoobidiver from comment #16)
> It's already fixed in Norton 2013.
> 
> Note from Norton: the 2012 products and the Comcast versions will not
> receive the update at this time.

Thanks for the info
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