Closed Bug 783369 Opened 12 years ago Closed 12 years ago

Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
18 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED FIXED
Tracking Flags:
Tracking Status
firefox15 + wontfix
firefox17 --- affected
firefox18 - ---
firefox19 - ---

People

(Reporter: marcia, Assigned: jorgev)

References

Details

(Keywords: crash, topcrash, Whiteboard: [Fixed in Norton 2012.5.11.8 and 2013.2.4.2])

Crash Data

This bug was filed from the Socorro interface and is report bp-42a00953-b4e3-4ab7-a492-9a0bc2120816 . ============================================================= We have seen a bug like this previously - Bug 492437. https://crash-stats.mozilla.com/report/list?signature=couictlr.dll%400x26373 to the crashes which are all Windows. We should reach out to Norton to try to get some traction on this issue. 2012.5.5.11 seems to the problematic dll from the correlation reports: 100% (525/525) vs. 1% (2193/183047) coFFPlgn.dll 0% (0/525) vs. 0% (440/183047) 2011.7.10.1 98% (517/525) vs. 1% (1247/183047) 2012.5.5.11 0% (0/525) vs. 0% (8/183047) 2012.6.3.28 2% (8/525) vs. 0% (495/183047) 2012.7.4.1 0% (0/525) vs. 0% (1/183047) 2013.1.0.11 0% (0/525) vs. 0% (2/183047) 2013.1.0.8 100% (524/525) vs. 1% (2077/183047) cowpplg.dll 0% (0/525) vs. 0% (434/183047) 2011.7.9.4 0% (0/525) vs. 0% (368/183047) 2012.5.4.6 100% (524/525) vs. 1% (1267/183047) 2012.5.5.11 0% (0/525) vs. 0% (8/183047) 2012.6.3.28 100% (524/525) vs. 1% (2077/183047) couictlr.dll 0% (0/525) vs. 0% (434/183047) 2011.7.9.4 0% (0/525) vs. 0% (368/183047) 2012.5.4.6 100% (524/525) vs. 1% (1267/183047) 2012.5.5.11 0% (0/525) vs. 0% (8/183047) 2012.6.3.28 Frame Module Signature Source 0 couictlr.dll couictlr.dll@0x26373 1 coFFPlgn.dll coFFPlgn.dll@0x4b90b 2 coFFPlgn.dll coFFPlgn.dll@0x4b667 3 coFFPlgn.dll coFFPlgn.dll@0x37bca 4 coFFPlgn.dll coFFPlgn.dll@0x3af19 5 coFFPlgn.dll coFFPlgn.dll@0x43fe4 6 coFFPlgn.dll coFFPlgn.dll@0x450ea 7 xul.dll nsDocLoader::DoFireOnStateChange uriloader/base/nsDocLoader.cpp:1383 8 xul.dll nsDocLoader::FireOnStateChange uriloader/base/nsDocLoader.cpp:1320 9 xul.dll nsLoadGroup::SetDefaultLoadRequest netwerk/base/src/nsLoadGroup.cpp:523 10 xul.dll nsDocLoader::doStartDocumentLoad uriloader/base/nsDocLoader.cpp:885 11 xul.dll nsDocLoader::OnStartRequest uriloader/base/nsDocLoader.cpp:582 12 xul.dll nsLoadGroup::AddRequest netwerk/base/src/nsLoadGroup.cpp:612 13 xul.dll nsHttpChannel::AsyncOpen netwerk/protocol/http/nsHttpChannel.cpp:3924 14 xul.dll nsURILoader::OpenURI uriloader/base/nsURILoader.cpp:815 15 xul.dll nsDocShell::DoChannelLoad docshell/base/nsDocShell.cpp:9182 16 xul.dll nsDocShell::DoURILoad docshell/base/nsDocShell.cpp:9019 17 xul.dll nsDocShell::InternalLoad docshell/base/nsDocShell.cpp:8710 18 xul.dll nsDocShell::LoadURI docshell/base/nsDocShell.cpp:1497 19 xul.dll nsRefPtr<nsIDOMEventListener>::~nsRefPtr<nsIDOMEventListener> obj-firefox/dist/include/nsAutoPtr.h:908 20 xul.dll nsFrameLoader::ReallyStartLoading content/base/src/nsFrameLoader.cpp:432 21 xul.dll nsDocument::MaybeInitializeFinalizeFrameLoaders content/base/src/nsDocument.cpp:5505 22 xul.dll nsHTMLDocument::EndUpdate content/html/document/src/nsHTMLDocument.cpp:2284 23 xul.dll mozAutoDocUpdate::~mozAutoDocUpdate content/base/src/mozAutoDocUpdate.h:67 24 xul.dll nsGenericHTMLElement::SetInnerHTML content/html/content/src/nsGenericHTMLElement.cpp:806 25 xul.dll nsIDOMHTMLElement_SetInnerHTML obj-firefox/js/xpconnect/src/dom_quickstubs.cpp:14209 26 mozjs.dll js::Shape::set js/src/jsscopeinlines.h:314 27 mozjs.dll js_SetPropertyHelper js/src/jsobj.cpp:5339 28 mozjs.dll js::SetPropertyOperation js/src/jsinterpinlines.h:349 29 mozjs.dll js::Interpret js/src/jsinterp.cpp:2671 30 mozjs.dll js::RunScript js/src/jsinterp.cpp:475 31 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:535 32 mozjs.dll js::CallOrConstructBoundFunction js/src/jsfun.cpp:840 33 mozjs.dll js::mjit::CallCompiler::generateNativeStub js/src/methodjit/MonoIC.cpp:812 34 mozjs.dll js::mjit::ic::NativeCall js/src/methodjit/MonoIC.cpp:1045 35 mozjs.dll js::mjit::EnterMethodJIT js/src/methodjit/MethodJIT.cpp:1052 36 mozjs.dll js::mjit::JaegerShot js/src/methodjit/MethodJIT.cpp:1123 37 mozjs.dll js::Interpret js/src/jsinterp.cpp:2803 38 mozjs.dll js::RunScript js/src/jsinterp.cpp:475 39 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:535 40 mozjs.dll js::CallOrConstructBoundFunction js/src/jsfun.cpp:840 41 mozjs.dll js::mjit::CallCompiler::generateNativeStub js/src/methodjit/MonoIC.cpp:812 42 mozjs.dll js::mjit::ic::NativeCall js/src/methodjit/MonoIC.cpp:1045 43 mozjs.dll js::mjit::EnterMethodJIT js/src/methodjit/MethodJIT.cpp:1052 44 mozjs.dll js::mjit::JaegerShot js/src/methodjit/MethodJIT.cpp:1123 45 mozjs.dll js::Interpret js/src/jsinterp.cpp:2803 46 mozjs.dll UncachedInlineCall js/src/methodjit/InvokeHelpers.cpp:376 47 mozjs.dll js::mjit::stubs::UncachedCallHelper js/src/methodjit/InvokeHelpers.cpp:459 48 mozjs.dll js::mjit::stubs::CompileFunction js/src/methodjit/InvokeHelpers.cpp:287 49 mozjs.dll js::mjit::EnterMethodJIT js/src/methodjit/MethodJIT.cpp:1052 50 mozjs.dll js::mjit::JaegerShot js/src/methodjit/MethodJIT.cpp:1123 51 mozjs.dll js::RunScript js/src/jsinterp.cpp:472 52 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:535 53 mozjs.dll js::CallOrConstructBoundFunction js/src/jsfun.cpp:840 54 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:519 55 mozjs.dll js::Interpret js/src/jsinterp.cpp:2757 56 mozjs.dll js::RunScript js/src/jsinterp.cpp:467 57 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:535 58 mozjs.dll js::CallOrConstructBoundFunction js/src/jsfun.cpp:840 59 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:519 60 mozjs.dll js::Invoke js/src/jsinterp.cpp:567 61 mozjs.dll JS_CallFunctionValue js/src/jsapi.cpp:5429 62 xul.dll nsJSContext::CallEventHandler dom/base/nsJSEnvironment.cpp:1893 63 xul.dll nsCycleCollectingAutoRefCnt::incr obj-firefox/dist/include/nsISupportsImpl.h:161 64 user32.dll CalcWakeMask 65 xul.dll PeekUIMessage widget/windows/nsAppShell.cpp:102 66 xul.dll TimerThread::UpdateFilter xpcom/threads/TimerThread.cpp:241 67 xul.dll nsTimerImpl::Fire xpcom/threads/nsTimerImpl.cpp:508 68 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:656 69 xul.dll mozilla::ipc::MessagePump::Run ipc/glue/MessagePump.cpp:114 70 xul.dll MessageLoop::RunHandler ipc/chromium/src/base/message_loop.cc:201 71 xul.dll MessageLoop::Run ipc/chromium/src/base/message_loop.cc:175 72 xul.dll nsBaseAppShell::Run widget/xpwidgets/nsBaseAppShell.cpp:189 73 xul.dll nsAppShell::Run widget/windows/nsAppShell.cpp:267 74 xul.dll nsAppStartup::Run toolkit/components/startup/nsAppStartup.cpp:295 75 xul.dll XREMain::XRE_mainRun toolkit/xre/nsAppRunner.cpp:3780 76 xul.dll XREMain::XRE_main toolkit/xre/nsAppRunner.cpp:3857 77 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp:3933 78 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:107 79 firefox.exe __tmainCRTStartup crtexe.c:552 80 kernel32.dll BaseThreadInitThunk 81 ntdll.dll __RtlUserThreadStart 82 ntdll.dll _RtlUserThreadStart
I'm adding the other 2012.5.5.11-raleted crash here that started rising at the same time: coffplgn.dll@0x3afa6|EXCEPTION_ACCESS_VIOLATION_READ (387 crashes) 100% (387/387) vs. 2% (3252/181810) coFFPlgn.dll 0% (0/387) vs. 0% (427/181810) 2011.7.10.1 100% (387/387) vs. 1% (2647/181810) 2012.5.5.11 0% (0/387) vs. 0% (5/181810) 2012.6.3.28 0% (0/387) vs. 0% (172/181810) 2012.7.4.1 0% (0/387) vs. 0% (1/181810) 2013.1.0.11 couictlr.dll@0x26373 is now #22 on 14.0.1, coffplgn.dll@0x3afa6 is #47 in yesterday's data, with 111 and 39 crashes per million ADI.
Crash Signature: [@ couictlr.dll@0x26373] → [@ couictlr.dll@0x26373] [@ coffplgn.dll@0x3afa6]
Summary: crash in couictlr (Correlation to Norton Confidential) → Norton Confidential 2012.5.5.11 crashes (couictlr.dll, coffplgn.dll)
Passing this to Jorge - do we need to look into blocklisting here?
Assignee: nobody → jorge
Maybe. I'm looking for ways to get in touch with them before we take this route, though.
Did you guys collect any dumps? If yes, where can I find them?
It might be coincidental, but with the couictlr.dll@0x26373 signature a fair number of the comments mention the crash happened when they were doing something related to flash.
(In reply to Jens S from comment #4) > Did you guys collect any dumps? If yes, where can I find them? We have minidumps, but as they can contain privacy-related information, they're not publicly visible. You might need to go through our partner contacts to get access to some.
We just shipped Firefox 15, and I see a signature showing up in early 15 data correlated to Norton Confidential that shows coFFplgn Version 2012.7.5.2 as being crashy. https://crash-stats.mozilla.com/report/list?signature=coffplgn.dll@0x3ac1b links to those crashes.
Crash Signature: [@ couictlr.dll@0x26373] [@ coffplgn.dll@0x3afa6] → [@ couictlr.dll@0x26373] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b]
According to SUMO's research, Norton Confidential is defunct and replaced by Norton Identify Safe. Is that correct?
QA Contact: mozillamarcia.knous
#30 top crash on FF 15 at the moment.
According to what is in this post - http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/NIS-2012-has-Norton-Confidential/m-p/748130/highlight/true#M1742, Norton Confidential seems to be tied to the toolbar and is part of the NIS 2012 suite. (In reply to Tyler Downer [:Tyler] from comment #8) > According to SUMO's research, Norton Confidential is defunct and replaced by > Norton Identify Safe. Is that correct?
#24 top crash in Firefox 15.0.1. Many of the comments mention the crash happens when interacting with Flash and here are some of the URLs: 286 about:blank 93 https://www.facebook.com/ 86 http://www.facebook.com/ 41 http://www.aol.com/ 39 http://www.t-online.de/ 37 http://blog.livedoor.jp/ryodan13/ 21 http://www.yahoo.com/ 20 http://l.yimg.com/rq/darla/2-4-2/html/ext-render-secure.html 20 about:newtab 19 http://mail.aol.com/36962-112/aol-6/en-us/Suite.aspx 16 https://www.facebook.com/?ref=tn_tnmn 15 https://twitter.com/ 15 http://my.yahoo.com/ 15 http://www.youtube.com/ 14 https://platform.twitter.com/widgets/hub.html 14 http://www.msn.com/ 14 http://www.google.com/ig 12 http://xfinity.comcast.net/ Unfortunately due to the nature of the crash we are not capturing the flash version being used.
Keywords: topcrash
I didn't find out the exact version involved with this new crash, but it looks like https://crash-stats.mozilla.com/report/list?signature=couictlr.dll%400x2d280 is yet another one of those signatures.
Crash Signature: [@ couictlr.dll@0x26373] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] → [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b]
With combined signatures, it's #16 top browser crasher in 15.0.1. Here are today's correlations per module version in 15.0.1: couictlr.dll@0x26373|EXCEPTION_ACCESS_VIOLATION_READ (538 crashes) 100% (538/538) vs. 2% (2785/172615) coFFPlgn.dll 0% (0/538) vs. 0% (357/172615) 2011.7.12.1 0% (0/538) vs. 0% (642/172615) 2012.5.6.10 0% (0/538) vs. 0% (5/172615) 2012.6.4.2 100% (538/538) vs. 1% (1538/172615) 2012.7.5.2 0% (0/538) vs. 0% (22/172615) 2013.1.0.32 0% (0/538) vs. 0% (215/172615) 2013.1.1.4 0% (0/538) vs. 0% (5/172615) 2013.1.1.7 0% (0/538) vs. 0% (1/172615) 2013.2.0.4 couictlr.dll@0x2d280|EXCEPTION_ACCESS_VIOLATION_READ (244 crashes) 100% (244/244) vs. 2% (2785/172615) coFFPlgn.dll 0% (0/244) vs. 0% (357/172615) 2011.7.12.1 98% (240/244) vs. 0% (642/172615) 2012.5.6.10 0% (0/244) vs. 0% (5/172615) 2012.6.4.2 2% (4/244) vs. 1% (1538/172615) 2012.7.5.2 0% (0/244) vs. 0% (22/172615) 2013.1.0.32 0% (0/244) vs. 0% (215/172615) 2013.1.1.4 0% (0/244) vs. 0% (5/172615) 2013.1.1.7 0% (0/244) vs. 0% (1/172615) 2013.2.0.4 coffplgn.dll@0x3ac1b|EXCEPTION_ACCESS_VIOLATION_READ (231 crashes) 100% (231/231) vs. 2% (2785/172615) coFFPlgn.dll 0% (0/231) vs. 0% (357/172615) 2011.7.12.1 0% (0/231) vs. 0% (642/172615) 2012.5.6.10 0% (0/231) vs. 0% (5/172615) 2012.6.4.2 100% (231/231) vs. 1% (1538/172615) 2012.7.5.2 0% (0/231) vs. 0% (22/172615) 2013.1.0.32 0% (0/231) vs. 0% (215/172615) 2013.1.1.4 0% (0/231) vs. 0% (5/172615) 2013.1.1.7 0% (0/231) vs. 0% (1/172615) 2013.2.0.4 coffplgn.dll@0x3ac40|EXCEPTION_ACCESS_VIOLATION_READ (65 crashes) 100% (65/65) vs. 2% (2785/172615) coFFPlgn.dll 0% (0/65) vs. 0% (357/172615) 2011.7.12.1 100% (65/65) vs. 0% (642/172615) 2012.5.6.10 0% (0/65) vs. 0% (5/172615) 2012.6.4.2 0% (0/65) vs. 1% (1538/172615) 2012.7.5.2 0% (0/65) vs. 0% (22/172615) 2013.1.0.32 0% (0/65) vs. 0% (215/172615) 2013.1.1.4 0% (0/65) vs. 0% (5/172615) 2013.1.1.7 0% (0/65) vs. 0% (1/172615) 2013.2.0.4 coffplgn.dll@0x3ac1f|EXCEPTION_ACCESS_VIOLATION_READ (20 crashes) 100% (20/20) vs. 2% (2785/172615) coFFPlgn.dll 0% (0/20) vs. 0% (357/172615) 2011.7.12.1 0% (0/20) vs. 0% (642/172615) 2012.5.6.10 0% (0/20) vs. 0% (5/172615) 2012.6.4.2 100% (20/20) vs. 1% (1538/172615) 2012.7.5.2 0% (0/20) vs. 0% (22/172615) 2013.1.0.32 0% (0/20) vs. 0% (215/172615) 2013.1.1.4 0% (0/20) vs. 0% (5/172615) 2013.1.1.7 0% (0/20) vs. 0% (1/172615) 2013.2.0.4
Crash Signature: [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] → [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f]
OS: Windows NT → Windows 7
Summary: Norton Confidential 2012.5.5.11 crashes (couictlr.dll, coffplgn.dll) → Norton Confidential 2012 crashes (couictlr.dll, coffplgn.dll)
Version: 14 Branch → 15 Branch
We're less than a week away from releasing 16.0 so wontfixing this on 15 since we certainly won't spin up a 15.0.2
status-firefox15: --- → wontfix
This is again rising on 16.0.1 compared to the betas, probably as release users are updating over to it - I'm pretty sure that the problem needs to be resolved on the Symantec side or at least in concert with them.
Crash Signature: [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] → [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] [@ coffplgn.dll@0x3aaaa] [@ coffplgn.dll@0x3aaae]
(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #15) > This is again rising on 16.0.1 compared to the betas, probably as release > users are updating over to it - I'm pretty sure that the problem needs to be > resolved on the Symantec side or at least in concert with them. Does the affected DLL continue to be 2012.5.5.11? Norton let us know that this crash is fixed in a later version of their software. If not, please nominate for FF17 tracking. Sadly, I don't think blocklisting the DLL is an option, since we typically stay away from AVG DLLs.
We believe we fixed this issue and a patch should be available by the end of the month.
Blocks: Norton
(In reply to Jens S from comment #17) > We believe we fixed this issue and a patch should be available by the end of > the month. Was the patch made available?
Crash Signature: [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] [@ coffplgn.dll@0x3aaaa] [@ coffplgn.dll@0x3aaae] → [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] [@ coffplgn.dll@0x3aaaa] [@ coffplgn.dll@0x3aaae] [@ coffplgn.dll@0x3bc26]
status-firefox17: --- → affected
With combined signatures, it's #7 top browser crasher w/o hangs in 17.0.
This is the #14 crash on 17.0.1 now.
With combined signatures, it's #2 top browser crasher in the first hours of 18.0: https://crash-stats.mozilla.com/report/list?signature=coffplgn.dll%400x3714 https://crash-stats.mozilla.com/report/list?signature=coffplgn.dll%400xc109 There are no correlations in 18.0 yet, but it still seems correlated to version 2012 and not 2013.
Crash Signature: [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] [@ coffplgn.dll@0x3aaaa] [@ coffplgn.dll@0x3aaae] [@ coffplgn.dll@0x3bc26] → [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] [@ coffplgn.dll@0x3aaaa] [@ coffplgn.dll@0x3aaae] [@ coffplgn.dll@0x3bc26] [@ coffplgn.dll@0x371…
tracking-firefox18: --- → ?
Version: 15 Branch → 18 Branch
Correlations are now available. Depending on the crash signature, versions 2012 or 2013 are affected: coffplgn.dll@0x3714|EXCEPTION_ACCESS_VIOLATION_EXEC (202 crashes) 100% (202/202) vs. 1% (360/52744) coFFPlgn.dll 100% (202/202) vs. 1% (266/52744) 2012.5.10.1 0% (0/202) vs. 0% (13/52744) 2013.2.1.33 0% (0/202) vs. 0% (81/52744) 2013.2.3.1 coffplgn.dll@0xc109|EXCEPTION_ACCESS_VIOLATION_EXEC (48 crashes) 100% (48/48) vs. 0% (92/52744) wincfi39.dll (3.9.1.0) 100% (48/48) vs. 1% (360/52744) coFFPlgn.dll 0% (0/48) vs. 1% (266/52744) 2012.5.10.1 0% (0/48) vs. 0% (13/52744) 2013.2.1.33 100% (48/48) vs. 0% (81/52744) 2013.2.3.1
Summary: Norton Confidential 2012 crashes (couictlr.dll, coffplgn.dll) → Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
Norton Confidential 2012 crashes account for 6.6% of all crashes in 18.0. Norton Confidential 2013 crashes account for 1.4% of all crashes in 18.0.
Crash Signature: coffplgn.dll@0x3714] [@ coffplgn.dll@0xc109] → coffplgn.dll@0x3714] [@ coffplgn.dll@0xc109] [@ xul.dll@0x10bd294 | coffplgn.dll@0x3714]
Have we heard back form Norton on if they have pushed a patch, and if so, which version is fixed? Still getting reports of this in Firefox 18.
(In reply to Tyler Downer [:Tyler] from comment #24) > Have we heard back form Norton on if they have pushed a patch, and if so, > which version is fixed? Still getting reports of this in Firefox 18. They were planning on pushing a patch in the short term, but I'm reaching out to them to find out if the release date has changed.
(In reply to Alex Keybl [:akeybl] from comment #25) > (In reply to Tyler Downer [:Tyler] from comment #24) > > Have we heard back form Norton on if they have pushed a patch, and if so, > > which version is fixed? Still getting reports of this in Firefox 18. > > They were planning on pushing a patch in the short term, but I'm reaching > out to them to find out if the release date has changed. We should have a fix for Norton 2013 soon, and Symantec is looking into the possibility of a fix for Norton 2012 as well.
Crash Signature: [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] [@ coffplgn.dll@0x3aaaa] [@ coffplgn.dll@0x3aaae] [@ coffplgn.dll@0x3bc26] [@ coffplgn.dll@0x371… → [@ couictlr.dll@0x26373] [@ couictlr.dll@0x2d280] [@ coffplgn.dll@0x3afa6] [@ coffplgn.dll@0x3ac1b] [@ coffplgn.dll@0x3ac40] [@ coffplgn.dll@0x3ac1f] [@ coffplgn.dll@0x3aaaa] [@ coffplgn.dll@0x3aaae] [@ coffplgn.dll@0x3bbf6] [@ coffplgn.dll@0x3bc…
Depends on: 831122
Here are correlations per extensions version: coffplgn.dll@0x3714|EXCEPTION_ACCESS_VIOLATION_EXEC (7252 crashes) 100% (7241/7252) vs. 7% (10967/152000) {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} 100% (7238/7252) vs. 6% (9524/152000) 2012.5.10.1 0% (0/7252) vs. 0% (1/152000) 2012.5.7.2 0% (3/7252) vs. 0% (3/152000) 2012.5.8.4 0% (0/7252) vs. 0% (1/152000) 2013.2.1.36 0% (0/7252) vs. 1% (1438/152000) 2013.2.3.1 coffplgn.dll@0xc109|EXCEPTION_ACCESS_VIOLATION_EXEC (623 crashes) 100% (623/623) vs. 7% (10967/152000) {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} 0% (0/623) vs. 6% (9524/152000) 2012.5.10.1 0% (0/623) vs. 0% (1/152000) 2012.5.7.2 0% (0/623) vs. 0% (3/152000) 2012.5.8.4 0% (0/623) vs. 0% (1/152000) 2013.2.1.36 100% (623/623) vs. 1% (1438/152000) 2013.2.3.1
(In reply to Scoobidiver from comment #30) > Here are correlations per extensions version: It's pretty clear that any of the signatures only corresponds to a single version, as changes in the binary will shift the address. All that said, we are in communications with Norton and they're looking into the problems. And here's a bit more complete picture of which signatures correspond to which coFFplgn.dll version: Crash Signature Crashes Version coffplgn.dll@0x3714 41334 2012.5.10.1 coffplgn.dll@0xc109 3695 2013.2.3.1 coffplgn.dll@0x3bbf6 861 2012.5.10.1 coffplgn.dll@0x3bc26 222 2012.5.8.4 coffplgn.dll@0x3bbfa 87 2012.5.10.1 coffplgn.dll@0x3bc2a 30 2012.5.8.4 ... coffplgn.dll@0xbf826 2 2013.2.3.1 ... coffplgn.dll@0xc7d5 1 2013.2.1.36 We have a number of low-volume signatures around, which I didn't list here - the latter two are just because I specifically looked for addresses that are similar to the 0xc109 one we're seeing for the topcrash in the 2013 version, just to find out if other 2013 variants would see similar crashes.
QA - can you attempt to reproduce again given the STR & affected configs in bug 830107 and bug 831101?
Keywords: qawanted
(In reply to Alex Keybl [:akeybl] from comment #32) > QA - can you attempt to reproduce again given the STR & affected configs in > bug 830107 and bug 831101? I'll see what I can do following the Channel meeting today.
QA Contact: mozillamarcia.knous → anthony.s.hughes
I've been trying this for over an hour now and haven't stumbled upon a crash. Here are some details about what I've been doing so far... I've installed some of the extensions common to the crash reports. I managed to find coffplgn.dll by installing Norton Internet Security 2012 Trial but it's not the right version (2012.1.0.30 instead of 20125.10.1). This is with all the latest Norton IS 2012 updates installed. > {BBDA0591-3099-440a-AA10-41764D9DB4DB} 11.1.1.5 - 2 As near as I can tell, this is actually "Norton Vulnerability Protection 11.1.1.5 - 2" which is disabled by default in Firefox. I can't find any way to have this add-on enabled automatically without user intervention. > {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} 2012.5.10.1 As near as I can tell, this is actually "Norton Toolbar 2012.5.10.1" which again, is disabled by default. I have found no way to get this add-on enabled (there's no option to enabled in Add-ons Manager). Not even with the compatibility override (ie. Nightly Tester Tools). Do the crash reports list add-ons that are installed and enabled, or do disabled add-ons show up in the report as well? If what the reports are showing is an indication that these add-ons are enabled then it might be worth finding out how. By the way, here are my generalized testing steps: 1. Install Firefox 15 and start with a new profile 2. Install Norton Internet Security 2012, install any updates and restart 3. Do a pave-over install of Firefox 17.0 (needed to install some of the add-ons) 4. Install the following add-ons * Nightly Tester Tools 3.3 * Noia Fox options 2.0.8 * Toggle Persona 1.0.9 5. Restart Firefox and check for updates through the About dialog 6. Restart Firefox and browse the internet 7. Restart Firefox every once in a while to try to trigger a crash 8. Repeat the steps forcing a background update ping I think Marcia was looking into this on one of the computers in the QA Lab as well. I'll let her comment if she found anything.
Crash Signature: coffplgn.dll@0x3bc26] [@ coffplgn.dll@0x3714] [@ coffplgn.dll@0xc109] [@ coffplgn.dll@0xc7d5] [@ xul.dll@0x10bd294 | coffplgn.dll@0x3714] → coffplgn.dll@0x3bc26] [@ coffplgn.dll@0x3714] [@ coffplgn.dll@0xc109] [@ coffplgn.dll@0xc7d5] [@ xul.dll@0x10bd294 | coffplgn.dll@0x3714] [@ xul.dll@0x10be2b4 | coffplgn.dll@0x3714]
I am the user who reported the issue and FYI it was suggested that I disable Norton Confidential (which I believe is Norton Identity Safe in NIS)> I have now done so and restarted Firefox, but the crashes continue, mainly when closing browser tabs, but I have also found the same issue if you try to "Start Private Browsing". I had not had any problems with version 17 and earlier, just v.18.
(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #31) > coffplgn.dll@0xc7d5 1 2013.2.1.36 FYI, this one has been increasing in volume since - still about a factor 4 away from the 2013.2.3.1 signature, though. All that said, the real bug concern remains to be the 2012 version.
Depends on: 828296
Crash Signature: coffplgn.dll@0x3bc26] [@ coffplgn.dll@0x3714] [@ coffplgn.dll@0xc109] [@ coffplgn.dll@0xc7d5] [@ xul.dll@0x10bd294 | coffplgn.dll@0x3714] [@ xul.dll@0x10be2b4 | coffplgn.dll@0x3714] → coffplgn.dll@0x3bc26] [@ coffplgn.dll@0x3714] [@ coffplgn.dll@0xc109] [@ coffplgn.dll@0xc7d5] [@ xul.dll@0x10bd294 | coffplgn.dll@0x3714] [@ xul.dll@0x10be2b4 | coffplgn.dll@0x3714] [@ coffplgn.dll@0x3715] [@ xul.dll@0x10be2b4 | coffplgn.dll@0x3715]
Crash Signature: coffplgn.dll@0x3715] → coffplgn.dll@0x3715] [@ coffplgn.dll@0xc7d6] [@ coffplgn.dll@0xc10a]
Crashes fluctuate a lot from one day to the next: Jan 21 12H - Jan 22 12H: 15,226 Jan 22 12H - Jan 23 12H: 14,656 Jan 23 12H - Jan 24 12H: 14,276 Jan 24 12H - Jan 25 12H: 8,921 Jan 25 12H - Jan 26 12H: 4,701 Jan 26 12H - Jan 27 12H: 4,400 Jan 27 12H - Jan 28 12H: 4,457 Jan 28 12H - Jan 29 12H: 8,229 Jan 29 12H - Jan 30 12H: 10,822 Jan 30 12H - Jan 31 12H: 9,440 Nevertheless, Norton 2013 crashes are fixed according to correlations per Norton version from today: coffplgn.dll@0x3715|EXCEPTION_ACCESS_VIOLATION_EXEC (8087 crashes) 100% (8087/8087) vs. 6% (12078/204664) coFFPlgn.dll 100% (8087/8087) vs. 5% (10819/204664) 2012.5.10.1 couictlr.dll@0x2d280|EXCEPTION_ACCESS_VIOLATION_READ (753 crashes) 100% (753/753) vs. 6% (12078/204664) coFFPlgn.dll 100% (753/753) vs. 5% (10819/204664) 2012.5.10.1 coffplgn.dll@0x3715|EXCEPTION_ACCESS_VIOLATION_READ (635 crashes) 100% (635/635) vs. 6% (12078/204664) coFFPlgn.dll 100% (635/635) vs. 5% (10819/204664) 2012.5.10.1 xul.dll@0x10be2b4 | coffplgn.dll@0x3715|EXCEPTION_ACCESS_VIOLATION_EXEC (290 crashes) 100% (290/290) vs. 6% (12078/204664) coFFPlgn.dll 100% (290/290) vs. 5% (10819/204664) 2012.5.10.1 coffplgn.dll@0xc7d6|EXCEPTION_ACCESS_VIOLATION_EXEC (286 crashes) 97% (276/286) vs. 6% (12078/204664) coFFPlgn.dll 96% (275/286) vs. 0% (489/204664) 2013.2.1.36 0% (0/286) vs. 0% (158/204664) 2013.2.3.1 0% (0/286) vs. 0% (590/204664) 2013.2.4.2 coffplgn.dll@0x3715|EXCEPTION_ACCESS_VIOLATION_WRITE (275 crashes) 100% (275/275) vs. 6% (12078/204664) coFFPlgn.dll 100% (275/275) vs. 5% (10819/204664) 2012.5.10.1 coffplgn.dll@0x3bbf6|EXCEPTION_ACCESS_VIOLATION_READ (127 crashes) 100% (127/127) vs. 6% (12078/204664) coFFPlgn.dll 100% (127/127) vs. 5% (10819/204664) 2012.5.10.1 coffplgn.dll@0xc10a|EXCEPTION_ACCESS_VIOLATION_EXEC (72 crashes) 100% (72/72) vs. 6% (12078/204664) coFFPlgn.dll 0% (0/72) vs. 0% (489/204664) 2013.2.1.36 100% (72/72) vs. 0% (158/204664) 2013.2.3.1 0% (0/72) vs. 0% (590/204664) 2013.2.4.2
Yes, it looks like the coffplgn.dll@0xc109 signature (that somehow morphed into coffplgn.dll@0xc10a recently) from 2013.2.3.1 is gone, and @0xc7d6 is from 2013.2.1.36 which is even older, I guess. I haven't seen any prevalent crashes with 2013.2.4.2 so far, so things look good on the 2013 front. The coffplgn.dll@0x3715 signature (morphed from what was coffplgn.dll@0x3714), which is the 2012.5.10.1 one, is still the major issue, but for some unknown reason also seems lower than it was before, maybe there was some push to get people over to the 2013 version. :) We'll wait for the update to 2012 to ship though before we call this fixed. ;-)
Removing from our tracking list as this won't require a fix on our side in the FF19 timeframe.
tracking-firefox18: + → -
tracking-firefox19: + → -
Crash Signature: coffplgn.dll@0x3715] [@ coffplgn.dll@0xc7d6] [@ coffplgn.dll@0xc10a] → coffplgn.dll@0x3715] [@ coffplgn.dll@0xc7d6] [@ coffplgn.dll@0xc10a] [@ xul.dll@0x10bf2b4 | coffplgn.dll@0x3715]
A new crash signature in another Norton 2012 dll shows up as #24 top browser crasher: https://crash-stats.mozilla.com/report/list?signature=ccl110u.dll%400x61c04 Here are the latest correlations in 18.0.2: ccl110u.dll@0x61c04|EXCEPTION_ACCESS_VIOLATION_READ (402 crashes) 100% (402/402) vs. 2% (2050/130050) coFFPlgn.dll 100% (402/402) vs. 1% (768/130050) 2012.5.11.8 coffplgn.dll@0x3715|EXCEPTION_ACCESS_VIOLATION_EXEC (374 crashes) 100% (374/374) vs. 2% (2050/130050) coFFPlgn.dll 100% (374/374) vs. 1% (684/130050) 2012.5.10.1 (previous version) couictlr.dll@0x2d280|EXCEPTION_ACCESS_VIOLATION_READ (126 crashes) 100% (126/126) vs. 2% (2050/130050) coFFPlgn.dll 100% (126/126) vs. 1% (684/130050) 2012.5.10.1 (previous version) coffplgn.dll@0x3af23|EXCEPTION_ACCESS_VIOLATION_READ (73 crashes) 100% (73/73) vs. 2% (2050/130050) coFFPlgn.dll 100% (73/73) vs. 1% (768/130050) 2012.5.11.8 coffplgn.dll@0x3715|EXCEPTION_ACCESS_VIOLATION_READ (33 crashes) 100% (33/33) vs. 2% (2050/130050) coFFPlgn.dll 100% (33/33) vs. 1% (684/130050) 2012.5.10.1 (previous version)
Crash Signature: coffplgn.dll@0x3715] [@ coffplgn.dll@0xc7d6] [@ coffplgn.dll@0xc10a] [@ xul.dll@0x10bf2b4 | coffplgn.dll@0x3715] → coffplgn.dll@0x3715] [@ coffplgn.dll@0xc7d6] [@ coffplgn.dll@0xc10a] [@ xul.dll@0x10bf2b4 | coffplgn.dll@0x3715] [@ ccl110u.dll@0x61c04]
Summary: Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll) → Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll, ccl110u.dll)
(In reply to Scoobidiver from comment #45) > A new crash signature in another Norton 2012 dll shows up as #24 top browser > crasher: > https://crash-stats.mozilla.com/report/list?signature=ccl110u.dll%400x61c04 We really should close up this bug and file new bugs for new issues that arise.
Whiteboard: [Fixed in Norton 2012.2012.5.11.8
(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #46) > We really should close up this bug and file new bugs for new issues that > arise. Let's do that.
Status: NEW → RESOLVED
Crash Signature: coffplgn.dll@0x3715] [@ coffplgn.dll@0xc7d6] [@ coffplgn.dll@0xc10a] [@ xul.dll@0x10bf2b4 | coffplgn.dll@0x3715] [@ ccl110u.dll@0x61c04] → coffplgn.dll@0x3715] [@ coffplgn.dll@0xc7d6] [@ coffplgn.dll@0xc10a] [@ xul.dll@0x10bf2b4 | coffplgn.dll@0x3715]
Closed: 12 years ago
Keywords: qawanted
Resolution: --- → FIXED
Summary: Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll, ccl110u.dll) → Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
Whiteboard: [Fixed in Norton 2012.2012.5.11.8 → [Fixed in Norton 2012.5.11.8 and 2013.2.4.2]
You need to log in before you can comment on or make changes to this bug.