Closed Bug 841437 Opened 11 years ago Closed 7 years ago

Uncouple Feedback Button from Testpilot, and review design

Categories

(Firefox :: General, defect)

x86
macOS
defect
Not set
normal

Tracking

()

RESOLVED WONTFIX

People

(Reporter: glind, Unassigned)

References

Details

Attachments

(3 files)

As part of Bug 840108, I hope to uncouple the Feedback button from Test Pilot and simplify the design and text.

(See attached for current screenshot)

Proposed new button design:

* single button.
* saying "Feedback".
* linking to "feedback.mozilla.org"

To make this happen in the code is pretty easy :)  

However this is a great chance to  (madhava?  shorlander?)

* review the button design
* decide criteria for success on the button (how often *should* it get used?  Does it survive the 90 / 10 / 2?)
Attachment #713984 - Flags: feedback?(madhava)
Attachment #713984 - Flags: feedback?(cwwmozilla)
As an alternative, mconnor raised the idea of a 1-5 star capturing sort of thing.  This would require some Thinking. I am sure that he will chime in if I mis-characterized his position.
Component: Test Pilot → General
Product: Mozilla Labs → Firefox
These three options were presented to CWW.

1) simple button, goes to feedback on click.   
2)  button with 3 hot areas:  frown  happy  lightbulb  (each goes to the right sub area of feedback).   
3)  star / hearts 0-5  widget.  when selected, sends the rating <somewhere>, and goes to feedback page

Notes:

Cww prefers 1.  Not 2:  

Option 2 is rejected because they are getting rid of the lightbulb / new idea suggestion bit in input.  

Option 3 (ratings) if implemented, would be on the backend.


My reactions:

1.  The space is a large one and I hope we can do better than the low-usage rate.
2.  The text isn't internationalized currently.  (icon might be better?)
Flags: needinfo?(madhava)
Is there a reason we can't just submit directly to feedback.m.o?  I'd rather see something like this:

[*]
| |------------------------------|
|     *    *    *    *    *      |
|--------------------------------|
| Firefox is awesome and I <3 it |
| so so much!                    |
|                                |
|--------------------------------|
|              [Submit] [Cancel] |
|--------------------------------|


Or just as an overlay we can invoke from multiple places.

1.  it's extremely helpful to know if it's it's meant as positive or negative (ie., inferring intent is Hard, and Not Worth It, if the user will Just Tell You).
2.  pointing everything to the feedback page makes it easy to do UI changes / experiments / modifications (if any) there.   
3.  Dev laziness (points at self)
(In reply to Mike Connor [:mconnor] from comment #3)
Yes! This is the longer term plan.  We'll eventually have a simple JSON API that you can push feedback to with the idea of building a feedback app/page in FirefoxOS, making a proper backend for the feedback feature in Firefox Android and support stuff like this.

But for now, we just have to finish getting the website re-built (the old input was no longer being developed and needed to be scrapped). This means no API yet and no changes to schema that would break backward compat.
The existing feedback button is the first one.  I admit, I am partial to something

* thumbs up / thumbs down [1]
* red "feedback" (actual color: "-moz-activehyperlinktext":  ["rgb(238, 0, 0)"])
  (could this be fx orange?)

I am not as keen on the text changes as I thought I would be!


[1] Note: issues in some locals with 'thumbs up' being obscene
I'm working on the new input right now. We're in a feature-freeze until we get the new input into production thus making the old input go away.

We can support option 1 from comment #2 (simple button, goes to feedback on click) with the existing software. Anything more than that will require changes on input and is something we can't do this quarter.

That said, the options differ mostly in what it is you're trying to capture and I don't have any opinions on that.
Something to note: in comment zero, it was mentioned to send requests to http://feedback.mozilla.org/. While this does get to the right place, a better url to use would be http://input.mozilla.org/feedback. I think this is already know, based on irc, but I wanted it recorded in this bug.
Mike: Good catch--I didn't even see that. We have no current plan to handle multiple domains. If you want to use feedback.mozilla.org, we'll need to spend some time figuring out whether that's possible.
Will: I don't think we need to worry about it. I don't *think* that it is part of the old input's code base, it is just a redirect that IT put in place to http://input.mozilla.com/feedback. This should be verified.
Attachment #713984 - Flags: feedback?(cwwmozilla)
Is this still something that should get done? If not, can someone WONTFIX this?
Status: NEW → RESOLVED
Closed: 7 years ago
Flags: needinfo?(madhava)
Resolution: --- → WONTFIX
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