846766 - Latest Firefox update just keeps asking to reboot my computer.

Status: RESOLVED DUPLICATE of bug 1098874

(Firefox :: Installer, defect)

Description

[ljl069]

Attachment: FFerror.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.97 Safari/537.22

Steps to reproduce:

I tried to download the update to Firefox 19. 


Actual results:

The updater keeps saying that I need to reboot my computer to complete a previous Firefox update. I rebooted numerous times, but it keeps saying the same thing every time I try to run it. I tried to uninstall, but keep getting the same message. So now, not only can I not run my existing Firefox, I also cannot upgrade to version 19, nor can I uninstall what I already have, and do a clean reinstall.


Expected results:

The upgrade should have asked me to reboot once, and then proceeded to complete the upgrade.

Comment 1

[Manuela Muntean [Away]]

Can you try to open Firefox with a new profile?

Comment 2

[Robert Strong (they/them - no direct email)]

What (if any) url did you use to download the update?

Comment 3

[Robert Strong (they/them - no direct email)]

BTW: no need to try a new profile since the detection for the reboot requirement happens in the installation directory.