Software Update Failed

RESOLVED WORKSFORME

Status

RESOLVED WORKSFORME
5 years ago
4 years ago

People

(Reporter: strauss.c.m, Unassigned)

Tracking

17 Branch
x86
Windows 7

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Opera/9.80 (Windows NT 6.1) Presto/2.12.388 Version/12.14

Steps to reproduce:

i got a notice of a new update to Thunderbird so i said - install - it ran and then i said restart Thunderbird and then i got a message box 


Actual results:

The message box said
"Software Update Failed" as a heading with text
"The update could not be installed. Please make sure there are no copies of Thunderbird running on your computer, and then restart Thunderbird to try again"
I checked and then restarted Thunderbird and got the same message
This has been happening since 17.0.2 and then i download a complete copy which clears it and installs the new version



Expected results:

if you need more please contact me - i am totally computer literate

Updated

5 years ago
Group: core-security

Comment 1

4 years ago
Strauss, Do you still see this issue when using a current version?
Flags: needinfo?(strauss.c.m)
(Reporter)

Comment 2

4 years ago
Hi Wayne
I do not know what to say
With the upgrade from 31.3.0 to 31.4.0 it has now worked
So i suppose close the entry and I will log it again if it occurs again
Flags: needinfo?(strauss.c.m)

Comment 3

4 years ago
Thanks for the update.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → WORKSFORME
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