858656 - Software Update Failed

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[Strauss.c.m]

User Agent: Opera/9.80 (Windows NT 6.1) Presto/2.12.388 Version/12.14

Steps to reproduce:

i got a notice of a new update to Thunderbird so i said - install - it ran and then i said restart Thunderbird and then i got a message box 


Actual results:

The message box said
"Software Update Failed" as a heading with text
"The update could not be installed. Please make sure there are no copies of Thunderbird running on your computer, and then restart Thunderbird to try again"
I checked and then restarted Thunderbird and got the same message
This has been happening since 17.0.2 and then i download a complete copy which clears it and installs the new version



Expected results:

if you need more please contact me - i am totally computer literate

Comment 1

[Wayne Mery (:wsmwk)]

Strauss, Do you still see this issue when using a current version?

Comment 2

[Strauss.c.m]

Hi Wayne
I do not know what to say
With the upgrade from 31.3.0 to 31.4.0 it has now worked
So i suppose close the entry and I will log it again if it occurs again

Comment 3

[Wayne Mery (:wsmwk)]

Thanks for the update.