Closed Bug 859206 Opened 7 years ago Closed 7 years ago

bugzilla etiquette should direct people to ask #bmo to take action

Categories

(bugzilla.mozilla.org :: General, defect, trivial)

Production
x86
macOS
defect
Not set
trivial

Tracking

()

RESOLVED FIXED

People

(Reporter: glob, Assigned: gerv)

References

()

Details

Attachments

(1 file)

as we now have more than one person now who can deal with people breaking the bugzilla etiquette guidelines, we should instruct people to file a bug or ping someone in #bmo rather than contacting gerv directly.
The reason that document asks people to email me is that we don't want people making accusations about the behaviour of others in public; it merely inflames the situation, and related or unrelated parties feel compelled to weigh in to the argument. (See the sentence in the guidelines before the sentence in question!) So I don't think asking people to file a bug is the right thing. 

A ping in #bmo makes more sense to me ("Can I report a Bugzilla etiquette violation, please?" and then the conversation is taken to PM) if you think we need "better coverage" or something like that. I'm not opposed to change, although I haven't heard any complaints about the current system.

Gerv
(In reply to Gervase Markham [:gerv] from comment #1)
> I'm not opposed to change, although I haven't heard any complaints about the
> current system.

sorry i wasn't clear about this in my bug report .. i don't think the current system is broken, however i hear that even you sometimes take vacation, and i don't think it's fair on you to have to respond to these sorts of issues while basking in the sun on the shores of a far away land.
Severity: normal → trivial
I have been known to take holiday, yes :-) Although with two young children, the chances of it being in the sun on the shores of a far-away land are now somewhat slim...

Should we switch to recommending a #bmo ping, then?

Gerv
(In reply to Gervase Markham [:gerv] from comment #3)
> Should we switch to recommending a #bmo ping, then?

sounds reasonable :)
Summary: bugzilla etiquette should direct people to file bugs → bugzilla etiquette should direct people to ask #bmo to take action
Attached patch Patch v.1Splinter Review
How about this?

Gerv
Assignee: nobody → gerv
Status: NEW → ASSIGNED
Attachment #735798 - Flags: review?(glob)
Comment on attachment 735798 [details] [diff] [review]
Patch v.1

works for me, r=glob
Attachment #735798 - Flags: review?(glob) → review+
Committing  to: bzr+ssh://bzr.mozilla.org/bmo/4.2/                             
modified extensions/BMO/template/en/default/pages/etiquette.html.tmpl
Committed revision 8728. 

Gerv
Status: ASSIGNED → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
Blocks: 1608781
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