bugzilla etiquette should direct people to ask #bmo to take action

RESOLVED FIXED

Status

()

bugzilla.mozilla.org
General
--
trivial
RESOLVED FIXED
5 years ago
5 years ago

People

(Reporter: glob, Assigned: gerv)

Tracking

Production
x86
Mac OS X

Details

(URL)

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
as we now have more than one person now who can deal with people breaking the bugzilla etiquette guidelines, we should instruct people to file a bug or ping someone in #bmo rather than contacting gerv directly.
(Assignee)

Comment 1

5 years ago
The reason that document asks people to email me is that we don't want people making accusations about the behaviour of others in public; it merely inflames the situation, and related or unrelated parties feel compelled to weigh in to the argument. (See the sentence in the guidelines before the sentence in question!) So I don't think asking people to file a bug is the right thing. 

A ping in #bmo makes more sense to me ("Can I report a Bugzilla etiquette violation, please?" and then the conversation is taken to PM) if you think we need "better coverage" or something like that. I'm not opposed to change, although I haven't heard any complaints about the current system.

Gerv
(Reporter)

Comment 2

5 years ago
(In reply to Gervase Markham [:gerv] from comment #1)
> I'm not opposed to change, although I haven't heard any complaints about the
> current system.

sorry i wasn't clear about this in my bug report .. i don't think the current system is broken, however i hear that even you sometimes take vacation, and i don't think it's fair on you to have to respond to these sorts of issues while basking in the sun on the shores of a far away land.
Severity: normal → trivial
(Assignee)

Comment 3

5 years ago
I have been known to take holiday, yes :-) Although with two young children, the chances of it being in the sun on the shores of a far-away land are now somewhat slim...

Should we switch to recommending a #bmo ping, then?

Gerv
(Reporter)

Comment 4

5 years ago
(In reply to Gervase Markham [:gerv] from comment #3)
> Should we switch to recommending a #bmo ping, then?

sounds reasonable :)
Summary: bugzilla etiquette should direct people to file bugs → bugzilla etiquette should direct people to ask #bmo to take action
(Assignee)

Comment 5

5 years ago
Created attachment 735798 [details] [diff] [review]
Patch v.1

How about this?

Gerv
Assignee: nobody → gerv
Status: NEW → ASSIGNED
Attachment #735798 - Flags: review?(glob)
(Reporter)

Comment 6

5 years ago
Comment on attachment 735798 [details] [diff] [review]
Patch v.1

works for me, r=glob
Attachment #735798 - Flags: review?(glob) → review+
(Assignee)

Comment 7

5 years ago
Committing  to: bzr+ssh://bzr.mozilla.org/bmo/4.2/                             
modified extensions/BMO/template/en/default/pages/etiquette.html.tmpl
Committed revision 8728. 

Gerv
Status: ASSIGNED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → FIXED
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