872216 - Facebook Messenger Not logged in

Status: RESOLVED DUPLICATE of bug 872413

(Firefox Graveyard :: SocialAPI, defect)

Description

[Filip Zakrzewski]

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20130514 Firefox/23.0
Build ID: 20130514004016

Steps to reproduce:

Tried to enable Facebook Messenger


Actual results:

Facebook Messenger says it's not logged in. (while in right side panel it's showing me proper content...)


Expected results:

Facebook Messenger should log me in (i'm logged in to Facebook)

Comment 1

[Filip Zakrzewski]

Happened on Fx22 too.
On latest Fx19 it's working just fine.

Comment 2

[Marco Castelluccio [:marco]]

I've the same problem on Windows 7, works fine on Linux.

Comment 3

[Marco Zehe (:MarcoZ)]

I can confirm this too, only that in my case, no contacts show up in the Facebook Messenger side bar and I cannot start conversations. So, I am basically a quarter logged in. Firefox 21 and Nightly 24 on Windows 7 affected.

To trouble-shoot, I tried various combinations of logging out of FB, only logging out of the Messenger, etc. The only way I actually can get the messenger to show this partially logged in state is by clicking "Turn on" on the http://facebook.com/about/messenger-for-firefox page. No other way seems to get it into at least this partially logged in state.

Comment 4

[Marco Castelluccio [:marco]]

(In reply to Marco Zehe (:MarcoZ) from comment #3)
> I can confirm this too, only that in my case, no contacts show up in the
> Facebook Messenger side bar and I cannot start conversations. So, I am
> basically a quarter logged in. Firefox 21 and Nightly 24 on Windows 7
> affected.

I'm always in this partially logged in state.

Comment 5

[u279076]

Can either of you confirm which add-ons you have installed (including version numbers)?

Comment 6

[u279076]

Bug 872413 may be the same issue as this or at least related.

Comment 7

[Marco Castelluccio [:marco]]

(In reply to Anthony Hughes, Mozilla QA (:ashughes) from comment #5)
> Can either of you confirm which add-ons you have installed (including
> version numbers)?

Adblock Plus 2.2.4
ChatZilla 0.9.90
Firefox OS Simulator 3.0
HTTPS-Everywhere 3.2.1
Slow Startup Logging 0.12

Comment 8

[u279076]

I'm able to reproduce this now, even on a new profile with no add-ons. I see the following error in Error Console:

TypeError: this.data.fb_dtsg is undefined
Source File: https://www.facebook.com/desktop/fbdesktop2/socialfox/fbworker.js.php
Line: 81

Note, this seems to be isolated to Windows. I've tested this on Windows 7 and Ubuntu 12.04 but this only reproduces on Windows.

Based on what I'm seeing I really think this is a dupe of bug 872413. Let's merge these bugs until we can confirm these are two distinct issues.

Comment 9

[Marco Zehe (:MarcoZ)]

A second Windows instance reproduces the problem for me as well. Synchronized settings, but otherwise a separate profile.

Comment 10

[u279076]

(In reply to Marco Zehe (:MarcoZ) from comment #9)
> A second Windows instance reproduces the problem for me as well.
> Synchronized settings, but otherwise a separate profile.

Perhaps modified prefs are the key here. Could you please provide the values of all social prefs in about:config before and after attempting to activate the Facebook Messenger? Please add this info to bug 872413.